If I could give this company zero stars I would, my wife bought a pair of shoes from them which were unsuitable, she returned them via a barcode or qr code on the packing, this apparently is incorrec... See more
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Why is this apparently reputable company so bad at customer service on returns ? I returned my shoes at high cost to France, where they were delivered on October 6th (My order :#VOGANYW1161212) I sti... See more
Company replied
Oh my god, i ordered shoes since November and until now I didn't receive it, i paid the full amount to buy them and as they say on their website it will be delivered within 5 to 7 days, it has been... See more
Company replied
Company details
Written by the company
At Vogany, your satisfaction isn't just a goal—it's the cornerstone of everything we do. Our dedication is to ensure your shopping journey is as seamless and enjoyable as possible, from the moment you land on our website to the instant you receive your order. We understand the value of trust in online shopping, and we're committed to upholding the highest standards of quality and service to earn and keep that trust. Should you encounter any issues or have any concerns, our responsive and friendly customer service team is on standby, eager to offer you quick, efficient solutions, and personalized assistance. We believe in open communication and are always ready to listen to your feedback, which we view as golden opportunities to improve and evolve. Beyond solving problems, we're passionate about understanding your needs and preferences to enhance your shopping experience continually. Whether it's expanding our product range or optimizing our website for ease of use, your insights guide us in making Vogany a place you love to return to. Thank you for choosing Vogany. Your trust and satisfaction are what motivate us every day to do better. We look forward to serving you again soon and promise to continue working hard to exceed your expectations. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer service team. We're here for you, always.
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2.7
Poor
474 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The goods ordered are VERY different…
The goods ordered are VERY different than on the ads.
It is a great hassle to send it back across countries.
Also it took 4 emails back and forth without the coustomer service showing understanding that 1- the product was NOT as described ( I have shown proof in the email ) To sell a different product than advertised is against regulations. 2- the product was so poorly manufactured the threads were hanging loose.
I still needed to pay for the return shipment.
This is plain stealing and decieving.
NEVER DO BUSINESS WITH THIS COMPANY IS MY ADVISE
4 November 2024
Unprompted review
Reply from Vogany
Thank you for sharing your feedback with us. We're genuinely sorry to hear that your experience with our product did not match the expectations set by our advertising. We take customer satisfaction very seriously, and it’s clear we fell short in delivering the experience you were hoping for.
To better understand and resolve the issue, could you please provide more details about the specific aspects that didn’t meet your expectations? This will help us assess the situation thoroughly and ensure it doesn’t happen again. We are committed to making things right and will do our best to find a solution that works for you.
Your feedback is incredibly valuable, and we appreciate the opportunity to improve. If you would like to return the product, or if there's another way we can make up for the discrepancy, please let us know.
Again, we apologize for the inconvenience, and we’re here to help however we can.
Wrong measurements
Wrong measurements. They sent the number I asked for, but in reality they are much smaller. I sent them a message asking how I can exchange it, but they haven't replied. I'm losing €50 but I hope everyone sees the amount of complaints! Crap company, it won't last long.
23 October 2024
Unprompted review
Reply from Vogany
I’m sorry to hear that there was an issue with the measurements. I appreciate you bringing this to my attention. If you could provide more details about the specific problem, such as your order number, so I can check it quickly.
I have reached out to customer service…
I have reached out to customer service twice and have not received a response. The size selection is off by at least two sizes. The shoes I ordered at too large. I need to exchange them.
21 October 2024
Unprompted review
Reply from Vogany
I’m sorry to hear that you didn’t receive a response from customer service. That’s not the experience we want for our customers, and I appreciate you bringing it to my attention. If you could provide more details about your situation, I’d be happy to help address it and ensure you get the support you need.
However, upon checking your name on our list of email, our customer service response to you and you no longer response to them.
Please kindly check your emails or spam.
My orthopaedic trainers arrived within…
My orthopaedic trainers arrived within the shipping timeframe and were neatly packaged. They look very fashionable and are comfortable. I needed to follow up with customer service - Ann and Leila were a delight to deal with. Thank you to the Vogany team for the professional service.
15 October 2024
Unprompted review
Reply from Vogany
Thank you for your feedback! I’m so glad to hear that you find the shoes both fashionable and comfortable. It’s great to know we’re hitting the mark on style and comfort.
This company is NOT to be trusted
EDIT:
To my delight, a representative of Vogany had read my review here on Trustpilot & have offered me, and completed, a full refund on the purchased item. It's my hope that they'll action on the feedback regarding shoe sizing, as clearly there is a quality control issue with these. But that said, I'm very grateful to them for reaching out and coming good on a full refund for me.
-------------------------------------------------------------
This company is NOT to be trusted.
Shoes arrived too small, despite measuring my foot to make sure I was selecting the correct size. They offered a partial refund and to keep shoes. I wanted full refund & to return shoes. It was going to cost me twice the value of the shoe to return it from New Zealand to France, even though they had been dispatched it from Hong Kong. There is nothing on their website that tells you they are a France-based company. Unless you live in France and can afford return postage, I would recommend you avoid this business.
20 September 2024
Unprompted review
Reply from Vogany
Thank you for your feedback. I understand your concerns about trust, and I take them seriously. Building a strong relationship with our customers is a priority for us. If you have specific issues or experiences that led to this perception, I would appreciate the opportunity to address them and improve. Your trust is important, and I’m here to help.
I receive 1 item pair of sneaker,they…
I receive 1 item pair of sneaker,they send the wrong size ,and is to big and need to return it back I am hoping I will get a respond .very frustrating with this company. Not a honest company very disappointed
12 October 2024
Unprompted review
Reply from Vogany
Dear Edward,
Thank you for your feedback about the shoe size. I’m sorry to hear that they didn’t fit as expected. If you could share more details, I’d be happy to help you find the right size or discuss options for an exchange. Your satisfaction is important, and I want to make this right for you!
Please provide an active email address after verifying that we have contacted you numerous times without receiving a response.
Buyer beware:
Buyer beware:
- nothing about these are “orthopedic” The insole is non-existent
- they were a full size smaller than a normal 8.5 and I have narrow feet
- exhange/refund policy is terrible, took a 15% refund as will cost too much to send back to France!
- customer services responses are slow (probably because of backlog as I am sure everyone tries to return).
6 October 2024
Unprompted review
Reply from Vogany
Thank you for sharing your feedback. I'm sorry to hear that you're not satisfied with the product. Your experience is important to us, and we’d love to understand more about what didn’t meet your expectations.
If you can provide your order number, I’ll do my best to address your concerns and find a solution.
This company is a scam
This company is a scam, I ordered a medium and what arrived is a size uk 4-6 at best.
Have tried emailing twice to no response, I suspect as many other people have said they are trying to delay replying to ensure it is out of the 14 day return window. A return address that you cannot find anywhere online is a big red flag.
Avoid this company at all costs.
12 October 2024
Unprompted review
Reply from Vogany
Thank you for bringing your concerns to our attention. I take feedback like this seriously, and I want to assure you that integrity is a top priority for us. If there are specific issues or experiences that led to this perception, I’d appreciate the chance to address them directly. Your trust is important, and I’m committed to resolving any misunderstandings.
Please provide your order number so we can promptly check it.
Thank you and my sincere apology.
I will be honest my first review on…
I will be honest my first review on trustpilot was a bit negative as i had trouble getting in touch with Vogany. However, once they reached out to me the customer
Service has been exceptional and we sorted everything out very quickly and to my advantage so thank you to Ann Wilson and Daniel Kimbosat for all their help
26 August 2024
Unprompted review
Reply from Vogany
Hi Sam,
Thank you for sharing your experience! We're glad to hear that our customer service team was able to resolve your issues quickly and to your satisfaction. Your feedback is incredibly valuable to us, and we appreciate your understanding. If you need anything else in the future, don't hesitate to reach out!
Best regards,
The Vogany Team
The sizing was out and no reply from CS to be able to return
The sizing was out, much too small. When I tried to instantly return I had no reply from customer service, despite multiple tries. Now stuck with trainers that don't fit.
1 October 2024
Unprompted review
Reply from Vogany
Hi there,
We’re really sorry to hear about your experience with sizing and the lack of response from our customer service team. This isn’t the level of service we strive for, and we understand how frustrating it can be. Please provide us with your order details, and we'll do our best to resolve this issue for you as quickly as possible. Thank you for your patience, and we appreciate your understanding.
Best regards,
The Vogany Team
My Travel Companion
I just got back from a trip where I was on my feet a lot, and these shoes were perfect. Walked around for hours each day, and my feet didn’t hurt once. They’re light and easy to pack, so I’ll definitely bring them on future trips. Love that they’re stylish enough to go with any outfit too.
25 September 2024
Unprompted review
Reply from Vogany
We're so glad to hear that our shoes were the perfect travel companion for your trip! It's fantastic that they kept your feet comfortable during all that walking. We designed them to be lightweight and versatile, so you can easily pair them with any outfit. Thank you for sharing your experience Riley, and we hope you have many more adventures ahead with your trusty shoes!
Fast Shipping but Could Be Faster
Shipping was pretty quick, but not lightning fast. My order came in just over a week, which isn’t bad, but I expected it sooner. The free shipping is a bonus though, so I can’t really complain.
8 September 2024
Unprompted review
Reply from Vogany
Thank you for your feedback Jordan! We're glad to hear that your order arrived quickly and that you appreciated the free shipping. We always aim to improve our shipping times, so we’ll take your comments into account. If you have any further questions or need assistance, feel free to reach out!
Best,
The Vogany Team
Buyer beware on the return policy
Buyer beware on the return policy. The shoes I bought were made of plastic and other cheap material. I cannot walk in shoes with a plastic sole. They offered to refund 15% or send shoes back at my own expense to get a credit only. quality is poor as is the refund policy
27 September 2024
Unprompted review
Reply from Vogany
Hey Layne, we're very sorry to hear about your experience with the shoes you purchased. Your feedback is incredibly important to us, and we apologize for any inconvenience caused by our return policy.
We strive to provide high-quality products and a satisfactory shopping experience for all our customers. We understand your concerns regarding the materials and the refund process. Please reach out to us directly at contact@vogany.com with your order details so we can investigate this matter further and find a resolution that meets your expectations.
Again, we apologize for the disappointment and inconvenience this has caused. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our policies and services.
Vogany trousers
I ordered Vogany trousers. The material which they are made of is so thin. I could wear them in the heat of summer but I simply cannot wear them at this time of year because I will feel very cold. I would not even wear them as pyjama bottos.
I feel that at £31 they are simply not worth buying. I would not recommend them and feel that I have wasted £31.
24 September 2024
Unprompted review
Reply from Vogany
Hi James, we're genuinely sorry to hear about your recent experience with the Vogany trousers. We understand your disappointment with the quality and the inconvenience it has caused. Your feedback is valuable to us as we continuously strive to improve our products and services.
To assist you further, could you please provide us with your order details? This will allow us to investigate the issue and find a suitable solution for you. You can reach out to us at contact@vogany.com, and our customer service team will be more than happy to help resolve this matter promptly.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience this may have caused. We look forward to hearing from you soon and appreciate your understanding.
Poor service
Poor service. Bought trainers, too small, wanted to return to get a refund but no response from contact at vogany address. Have emailed 3 times now.
Very disappointing! Stuck with trainers that I can't wear now....
24 September 2024
Unprompted review
Reply from Vogany
Hi Sally, we’re truly sorry to hear about your experience with the trainers and the difficulties you've faced in reaching our customer service. Your frustration is completely understandable, and we apologize for the lack of response.
To assist you better, could you please provide your order number? This will help us prioritize your request and ensure we can address your concerns promptly. You can reach us at contact@vogany.com, and we’ll do our best to resolve this issue for you.
Thank you for your patience, and we appreciate your understanding.
Do not buy, not as described
I order a pair of what we're described as orthopedic trainers for £35, which before ordering tried to find out where the shipping was from, as never heard of the website before. I couldn't see this but decided to go ahead as I liked the look of these on pintest. As soon as I got the notification of shipping and saw China I was very wearly of what the quality would be like, and my surspersions where right. I ordered a size 3, and these are like a 2.5 just about get my feet in they claim these are ultra comfortable, I wore these on the school run, they are not comfortable and rubbed the back of my foot, these are NOT orthopedic, but cheaply made, poor quality over priced cheap tat, more likely to course your feet problems. Don't waste your money do not buy from this site.
11 September 2024
Unprompted review
Reply from Vogany
We are truly sorry to hear that your experience with our shoes did not meet your expectations. To better understand the situation and resolve this issue, could you please provide us with your order number? This will help us investigate further.
You can also reach out directly to our customer service team at contact@vogany.com. We would be happy to assist you with returning your order, and we guarantee a 100% refund.
Once again, we apologize for the inconvenience, and we hope to resolve this for you quickly.
Bad service
Ordered a cargojeans which didnt fit at all
Didnt meat my expectations
Now i want to send it back but nobody is replying on my email
Not in junk/spam email aswell.
My ordernummer which I already send a couple of times is #VOGANYW1111568
Update: didn’t need to send back the jeans and got my money back.
9 September 2024
Unprompted review
Reply from Vogany
We are sorry to hear that the cargo jeans you ordered did not fit and did not meet your expectations. We apologize for the inconvenience caused by the lack of response.
To help us resolve this issue as quickly as possible, could you please provide us with your order number? You can also contact us directly at contact@vogany.com. Our customer service team will respond to all inquiries within 24 hours.
We guarantee all exchanges and refunds and are committed to resolving this matter for you.
Thank you for your understanding and patience.
I ordered the back brace from them
I ordered the back brace from them. I emailed them for an exchange because it was way too small. (sizes are misleading) and they said I would be able to exchange. I tried too many times to get them to send me a return label and 2 months later still no response. Don’t order from this company.
7 August 2024
Unprompted review
Reply from Vogany
We are truly sorry to hear about your experience and apologize for any frustration this has caused. Please know that our customer service team has responded to each of your emails, but it seems we have not received any follow-up from you.
We kindly ask you to check your email, including your spam or junk folders, to make sure our replies were not missed. We are fully committed to resolving this issue and ensuring the exchange is processed as promised.
I ordered shoes that did not the fit…
I ordered shoes that did not the fit and wanted to return. I have sent 3 emails and 2 communications on the website. I still have not received any response. They have a 14 day return window which expires imminently. Terrible customer service!!! Will never buy from them again!!!
I check my junk and spam files daily. I have still not received any emails from your company!!!
24 August 2024
Unprompted review
Reply from Vogany
We sincerely apologize for the inconvenience you've experienced. We understand your frustration and are sorry to hear about the lack of communication you mentioned. Please note that our customer service team has responded to all of your emails, but we have not received any follow-up from you.
We kindly ask you to check your email, including your spam or junk folders, to ensure our responses have not been missed. We are committed to resolving this issue and guaranteeing your refund.
Post opp.
Post opp. Post major incident perfect true to size
Perffeerrrct;) xl woman uk 🇬🇧
23 August 2024
Unprompted review
Reply from Vogany
Thank you so much for your feedback! We're thrilled to hear that everything fit perfectly and that you're satisfied with your purchase. If you ever need anything else, we're here for you. Stay awesome! 😊
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