While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and expertise, making the entire process enjoyable and efficient. Many highlight the exceptional support received, with team members providing valuable guidance and feedback throughout. The service provided is frequently described as excellent, with people appreciating the smooth and intuitive user experience. However, some customers reported issues with the app not functioning correctly, experiencing static or unexpected shutdowns, which prevented them from using the voice-guided features.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and professionalism.... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app and platform to be very... See more

Service

Reviewers highlight positive aspects of service. Customers express satisfaction with the professional,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently mention the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web collaboration platform
  2. Media company
  3. Tour operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Voicemap made my experience delightful

Voicemap made my experience easy and seamless. Gary and the team put a tremendous amount of effort into the project which made the process very comfortable and user friendly. I cannot thank him and the Voicemap team enough for all their patience and hard work. It was a pleasure. Cheers Gary. :-)

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Great team selection by Voicemap.me

,
Many thanks to both of you.
I believe I have achieved a good story thanks to Alicia and Gary's language and technical support.
[ [ [ I'm rewarded by knowing I have left here significant knowledge of present day Stockholm, Sweden and a bit of our history to our current and future generations. ] ] ]
Thanks for being there all the time (available) It was an honor to work with you.
WGM

14 April 2023
Unprompted review
Rated 5 out of 5 stars

It is difficult to put in words how…

It is difficult to put in words how fundamental Alicia's and Gary's work has been.. they helped me with patience, enthusiasm and resilience throughout the process.
My tour would not be out there without their commitment.
I'll work with them again and again and again.
Highly recommended

31 January 2023
Unprompted review
Rated 5 out of 5 stars

First time tour

Making my Madrid river tour was the first time working with this kind of technology, the tutorials were super useful and explained things clearly. You also have a real person to talk to and ask any questions which is invaluable. Once you've got your head around the mapping technology, it's fairly easy to create the tour, the step by step process is relatively idiot proof! If you have a tour in mind, or even a pre-written one, it's a great way to make some passive income.

31 January 2023
Unprompted review
Rated 5 out of 5 stars

Creating and selling online audio tours on VoiceMap is a blast

I've been working with VoiceMap for years now and I'm thrilled about their process. Creating and selling online audio tours on VoiceMap is a blast. They help out with the editing, guide you from ideation to publication, and keep everything running smoothly, so I don't need to worry about anything and make more time to delivering awesome guided tours in Tel Aviv, Israel.

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Great experience overall

Great experience overall

I recently created a tour using VoiceMap, and the overall experience was great. Really friendly and helpful staff, who were quick to respond to any queries. The app also works really well. Highly recommended!

4 December 2022
Unprompted review
Rated 5 out of 5 stars

They are getting better and better

I did an audio-tour with VoiceMap in 2014. Then, in 2022 I updated it and did a new tour. It has gotten so much easier in the meantime! The staff is extremely helpful and the creation and recording of the tour was simple, fun, and professional. I'm 100% happy with the outcome, and I am looking forward to creating more tours.

17 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent app

Setting up a tour with Voicemap is probably one of the easiest ways to get going. As an author the process is really simple and I am in full control of what will eventually go out under my banner.
With no upfront costs this is the perfect solution for anyone with an idea but no free cash to set up. All the costs are clearly set out with no hidden charges.
The editing process is efficient and friendly – Alicia is always very helpful and makes my tour sound like me but better.
I would heartily recommend using Voicemap to set up a tour of your favourite location. There is nothing to lose except the time it takes you to write the script and set the location.
The final result is brilliant with sound effects added to make the whole experience professional and exciting.
All in all, if you are looking for a tour app then Voicemap would be the one to choose.
Excellent service from start to finish.

27 June 2022
Unprompted review
Rated 4 out of 5 stars

If you are willing to put up with some minor inconveniences, this here is bedrock.

As someone who is seeking to create non-linear tours with upwards of a thousand locations, I think it is safe to assume that I represent the outer limit of this platform’s consumer base. I started making GPS Audio tours on the Detour platform years ago, but when they went defunct, I was left searching for a replacement. After years of searching and several disappointments, I have landed on this platform and still use it to this day.
The best piece of advice I could give anyone looking to use these tools is to get used to resetting them: almost every glitch I have yet encountered can be addressed simply by refreshing the voice maps webpage. Stuck on a loading screen? Refresh the page. Map frozen after moving a location? Refresh the page. Location not responding to being clicked on? Refresh the page. Refreshing the page is so integral to the process that some features, such as cloning locations, appear to use it by default, and if anything, this is its biggest weakness. The need to constantly reorient yourself means that certain otherwise simple tasks (such as uploading audio to over 100 locations) can become arduous when you must keep relocating what you were just working on.
In addition, navigation and organization can be very difficult because there are next to no tools to compartmentalize your tours or locations. The option to organize tours into folders or bins or even to delete them would be a godsend when dealing with multiple drafts of the same tour, and when you are dealing with tours of hundreds of locations, finding a particular location can become frustrating. The information and tools you have at your disposal are limited by which view you are working in, and you are unable to shrink the browser window to a width lower than 1000 pixels (which is particularly problematic for me as I like to reference notes while working on my tours). These problems are further compounded by the fact that, when a tour has too many locations, Voicemap slows down to the point of being borderline unusable, making it impossible to work on larger tours. Luckily, the Voicemap team is extremely responsive and highly ingenuitive. Even when they don’t have a direct solution, they always manage to find some creative, out of the box way of dealing with my problems, such as when they rigged up a method to combine multiple smaller tours into one larger one as a way of bypassing the slowdown I was experiencing.
I could continue complaining, but the truth is that I would just be nitpicking, and these tools were clearly not designed for the scale I’m working at anyway, so if anything I’m impressed they even work. All you really need to know is this; I’ve spent a long time searching for a platform with which to experiment on, and this is the first one that’s stuck because for all its quirks, it is remarkably consistent in its quirkiness. I won’t say it’s perfect, but if you are like me and looking to innovate with GPS Audio Content, I genuinely could not point you to a more solid platform.

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Help

This team really took a small idea that I had and made it into a reality. They were always willing to answer any question and give me advice when I was stuck. I really appreciate the time and guidance.

28 March 2022
Unprompted review
Rated 5 out of 5 stars

Great Support and Creating Process

A few months ago I was actively contacted by Voicemap to create a tour in my hometown since I am the host and creator of a history podcast about my hometown. I was very happy about that, because I always wanted to organize a city tour, but never had time for it due to my professional life. However, the tours guided by GPS and smartphone that Voicemap offer give me exactly the chance to share the rich history of my hometown with people from all over the world that visit. At any time.
When creating a tour, you are directly supervised by an editor who is permanently assigned to you. The editor wonderfully picked up my own ideas, opened myself up for new ideas about story-telling and always supported me when I struggled with the process. From designing the route, to scripting, to the final recording and distribution process. When the tour was finished, I was almost a little sad that the creation process was over. So I will surely create another city tour in the near future. I can therefore highly recommend Voicemap.

25 March 2022
Unprompted review
Rated 5 out of 5 stars

From tour customer to tour creator.

I started as a customer then I realised what a great way it was to publish a tour. Having an editor really helps to see how your tour appears to others. I found that creating the tour on their website was easier when you prepare the script first. Then they can help you to get the best out of it. After that I was on to the sound file. Again the team at Voicemap made that easier as well.. There is a library of support files to help you promote the tour and it always surprises me how soon the customers get interested. Payments then passed through to me without any hold ups.

8 March 2022
Unprompted review
Rated 5 out of 5 stars

Transformed my storytelling ability

I have nothing but praise for the Voicemap team. As a tour guide, with my own walking tour business, four years ago I took the plunge and decided to have a go at creating a voicemap tour. Although I was initially nervous about the technology, the support from the team was second-to-none, with a special mention to Gary, who is not only excellent at what he does and a highly skilled editor, he is always friendly and supportive with it. Four years on and I have now completed five of them, across two countries, with more in the pipeline. The tours, some of which I used to deliver in person, are now lifted to a completely different plane, as easy to download audiotours with added music and sound effects, to help the listener become completely immersed and help me get the story across exactly as I want. This has had a particularly profound effect on the ghost tours! Working with Voicemap is always fun, and a shared creative experience.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

Great Support

As a VoiceMap publisher, I've enjoyed the opportunity to publish my tours on this incredible app, and collaborating with my VoiceMap editors has been a pleasure—as well as a valuable process. Through their expertise and guidance, I’ve been able to distill my tour narrative and focus its impact. A lot of the success of my VoiceMap tours is due to their direction.

12 February 2022
Unprompted review
Rated 5 out of 5 stars

Good for tour developers and clients

I developed a tour for VoiceMap a few years ago and found their guidance and editing support to be very helpful in publishing a polished product. They made the sound quality so much better and made sure that the recordings trigger in the right places. They have quickly and efficiently handled updates to my tour and royalty payments have been made without fuss.

3 February 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look