The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support... See more
No customer service only AI agents that don't resolve problem. Also, mobile app does not work and can easily hacked by someone else, so if you are using Text message through this service, your inform... See more
Voiply has charged me 89% tax on my subscription. That is insane and when I asked for explanations, they simply said it's collected by government and they have no control. I am yet to find out which s... See more
Company details
Written by the company
Budget friendly home and business phone service provider. Keep your existing number. Free number porting. We can provide you with the telephone service starting at $8.95/mo. Free Hardware. No Contract Required. 30 Day Risk Free Trial. Free Delivery.
Contact info
301 Grant St, Suite 4300, 15219, Pittsburgh, United States
- (844) 843-4175
- support@voiply.com
- voiply.com
2.1
Poor
289 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Everything transferred smoothly.
26 August 2023
Customer support extremely helpful
Customer support extremely helpful. Problem getting into account on line, due to a my error.
25 August 2023
Great Customer Experience
Customer service was very responsive, both via email and the chat window.
Device was easy to install.
25 August 2023
Ease of porting and signing up
Ease of porting and signing up
Only problem I have now is that I am getting a whole bunch of robo calls
I have registered with the federal agency my number
I don’t want to pay extra for another service
30 August 2023
Hardware is cheap and doesn’t work
30 August 2023
Reply from Voiply
I'm really sorry to hear about your disappointment with our service. We strive to provide our customers with top-quality hardware and I regret that your experience didn't match your expectations.
Could you please provide more specific details about the problems you're encountering? This will help us understand the issue better and find an effective solution for you.
In the meantime, if you haven't done so already, please contact our customer support at support@voiply.com. They'll be able to guide you through some troubleshooting steps or discuss possible replacement options if necessary.
Your feedback is invaluable to us. It helps us identify areas where we can improve. Thank you for taking the time to share it.
Outstanding Service
The package with the equipment arrived very promptly. It was easy and quick to set up. The instructions were precise. The service of the phone system is outstanding. While I have only been using it for a short while. I am very satisfied so far and would recommend it to anyone needing a second line. The cost is a real bargain, I believe I will be with this company for years to come.
28 August 2023
A generally positive experience
Franz, who helped me set up the Opal router was incredibly helpful. I could not have set it up on my own, even with step-by-step instructions and how-to videos. Voiply speaks PC not Mac.
Almost everyone I've visited with has been friendly, helpful, and knowledgeable,
27 August 2023
We just switched to VOIPLY -it is so…
We just switched to VOIPLY -it is so fantastic -Great customer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly.
26 August 2023
Adios land line
The transition from my old land-line to VoIP was seamless. The equipment arrived on-schedule and everything worked beautifully.
27 August 2023
Great phone service at a great price
Voiply has been easy to set up and get our number ported. So far the phone service has been fine!
25 August 2023
Honesty and professionalism
Honesty and professionalism. Due to personal problems just now connecting the service. The installation was as simple as following the instructions. Wil read terms later will not rush thought them. The only clinch is the lack of a help phone no. in the box. I will phone to confirm my understanding of the billings etc. Do you have an affiliate program?
25 August 2023
There were a few glitches -but success
There were a few glitches due to the wireless network implementation, but the VOIPly support team hung in there & got it fixed...
25 August 2023
Affordability and ease of instalation
29 July 2023
Great 👍 customer service
Great 👍 customer service, from shipping the adapter for the phone set up to activate was excellent. You guys were there when I had questions. The phone works great. I have already recommended your service to friends and neighbors.
28 July 2023
Vary good 👍 🤙👌👍👌🤙
28 July 2023
You folks were a big help in porting…
You folks were a big help in porting the phone number. Jury is still out on whether or not your system is better than the old one. Yours is certainly cheaper.
27 July 2023
Very good service and tech help
I hooked up a new landline through Voiply. Everything worked smoothly with no hitch. Have great service! Give them a try.
27 July 2023
So far happy with Voiply
So far happy with Voiply, the best phone reps I have ever dealt with. Did everything they said they would to get me up & running.
27 July 2023
Easy to install the Voiply box
I received the Voiply box, easily installed it following the directions, and I was ready to go! The box was just like the one I had from Vonage, so it was easy to swap out the wires and begin saving more money on my VoIP telephone bill. I also appreciate the Voiply app on my cell phone!
8 August 2023
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