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Vokera Ireland Reviews 

206
•
TrustScore 5 out of 5

4.8

Home & Garden
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, making interactions pleasant and productive. Many people highlight the exceptional service, noting the efficiency, punctuality, and thoroughness of the engineers. Reviewers also appreciate the excellent customer service, with staff being very helpful, communicative, and ensuring issues are resolved promptly. The engineers are frequently described as experts who provide valuable advice and leave no mess, ensuring a smooth and tidy experience. People are particularly impressed with the engineers' ability to diagnose and fix problems quickly, often having the necessary parts on hand.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers appreciating the great communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

You're engineer called to us today Brian was his name, a gentlemen to say the least, what ever your paying him it's not enough! Highly recommend him, there's nothing he doesn't know about his profess... See more

Rated 5 out of 5 stars

Brian was extremely friendly, professional, and clearly knew his stuff. He explained what was being fixed, replaced several parts on the spot, and stuck to the agreed fixed price. We also really appre... See more

Rated 5 out of 5 stars

Margret and Mary amazing in scheduling us in at such a late request. Always willing to help and ensured we got Bolier sorted before Christmas. Much appreciated. Would highly recommend this company as... See more

Rated 5 out of 5 stars

Brian the engineer did a very thorough job and left no stone unturned to diagnosis exactly what was wrong with boiler. He's a very pleasant man to deal with and would highly recommend him. And Mary wa... See more

Company details

  1. Home & Garden

Information provided by various external sources

Vokèra by Riello has been providing heating and hot water solutions for over 35 years. The range today includes domestic gas boilers (combi, system and open vent), gas water heaters and commercial heating solutions.

Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(206)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hi all..

Hi all..
My new boiler broke down not it's fault as it was a gass bottle problem...
Contacted Anita at vokera a lovely and very helpfull person..
In turn she contacted Dan the engineer who arrived the following day and had the problem resolved by adjusting gas pressures..
Problems solved and away we go..
From start to finish I must say I have found your company and people a pleasure to deal with and thank u for your service.
Thank u Mike poc ar buile.😷👌🏼

22 April 2020
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost. The installed unit has manufacturer's fault, confirmed by two independent engineers, but Vokera refuses to resolve the problem. They won't even honour their 5 years warranty. Shockingly rude customer service. Have never experienced anything like that. Other engineers adviced Vokera service dept is trained to treat customers such way. Do yourselves a favour and avoid them at all cost if you don't want to be left in a freezing house without the service in the middle the winter.

1 April 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE FIXED FEE REPAIR SERVICE

IN RELATION TO REPLY BELOW FROM VOKERA NO ALTERNATIVE SOLUTION WAS OFFERED. THIS IS UNTRUE AND THEIR REPLY SPEAKS VOLUMES ABOUT THE CREDIBILITY OF THIS COMPANY. I WOULD STRONGLY ADVISE ANYONE NOT TO AVAIL OF THIS SERVICE. THERE WAS ONE SIMPLE ISSUE THAT THEY COULD NOT REPAIR DESPITE TAKING FULL FEE AND NOT REFUNDING BALANCE AS PER THEIR TERMS AND CONDITIONS.
I advise anybody not to use the Fixed Fee Service in Ireland. I paid for a repair in December. It still doesn't work,and I have now been informed that they will not refund balance of money due to me as per Terms & Conditions despite calling them back within a month. I am now resorting to Legal Action. It is my opinion that this service is a ripoff.

4 March 2020
Unprompted review
Vokera Ireland logo

Reply from Vokera Ireland

We understand that there are two unrelated issues with the appliance. One of these is unrepairable due to access around the appliance. An alternative solution was offered but declined.

The Vokèra Ireland Team

Rated 4 out of 5 stars

No major issues to date

Difficult to contact support to register boiler for warranty but excellent customer service response as soon as I got to speak to a rep. No major issues to date

15 January 2020
Unprompted review

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