Volarex Commercial Consultants / Volarex Home Surveys Reviews 

79
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast turnaround times and the comprehensive reports provided after inspections. People appreciate how smooth, efficient, and stress-free the entire surveying process is from start to finish. Reviewers note that the staff is consistently professional, polite, and extremely accommodating with scheduling needs. Consumers also value the competitive pricing, clear communication, and helpful advice received throughout the engagement. Many state they would not hesitate to recommend these reliable property survey services to friends and family. Clients emphasize that questions are answered promptly, ensuring complete confidence in the final assessment.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, consistently highlighting prompt communication, thorough... See more

Service

Users describe positive interactions with service, highlighting efficient communication, quick turnaround... See more

Response time

Reviewers highlight positive aspects of response time, noting that inquiries are answered promptly and... See more

User experience

People report positive experiences with user experience, noting that the whole process is quick, smooth, and... See more

Price

Clients share positive opinions on price, highlighting competitive rates and affordable quotes compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Adam was great at getting a quote back quickly, and accommodating a date that suited both our scheduled. The visit wasn’t disruptive to WFH which was very helpful! He was very professional and pol... See more

Rated 5 out of 5 stars

We are first time buyers and wasn’t sure about surveyors, after talking to multiple surveyors, we have decided to go ahead with Volarex and Adam. He managed to fit us in two weeks time and the process... See more

Rated 5 out of 5 stars

Adam was very good with his communication in the initial stages on our engagement. We were able to discuss exactly what we wanted and any concerns we had about the property we were buying. Adam liaise... See more

Rated 5 out of 5 stars

Adam’s service was excellent from start to finish. He provided me with a very reasonable quote and answered all questions I had. Booking in the level 3 survey was incredibly easy and hassle fre... See more


Company details

  1. Business management consultant
  2. also in
  3. Occupational Safety and Health
  4. Property Surveyor
  5. Quantity Surveyor

Written by the company

Volarex is a trusted name in construction consultancy and property surveying, offering two specialist divisions to meet the needs of both businesses and homeowners. Volarex Commercial Consultants provides clients across London and the wider UK with expert quantity surveying, estimating, and tendering services. Our professional team, led by a chartered construction manager, brings extensive experience across multiple construction disciplines and contract forms. We work closely with every client to deliver cost-effective, time-efficient solutions that protect commercial interests and maximise opportunities for growth. Volarex Home Surveys specialises in delivering clear, detailed, and independent residential surveys for home buyers. Our reports are designed to give buyers confidence and clarity, highlighting risks, essential repairs, and future maintenance in plain English. Every survey is carried out by a qualified chartered professional, ensuring accuracy, impartiality, and compliance with RICS standards. Whether supporting a developer in securing the best commercial outcome or helping a homeowner make an informed purchase, our mission remains the same: to provide first-class professional advice with integrity, clarity, and exceptional service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

79 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(79)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and good communications

The company kept in touch constantly with emails and calls. They were polite and professional and answered all questions ,with great knowledge and understanding. When they visited ,they were the same and nothing was too much trouble. Very good value for money spent. I would recommend to anyone. Excellent service,at every phase.

4 May 2026
Unprompted review
Rated 1 out of 5 stars

very bad experience

very bad experience

24 November 2025
Unprompted review
Volarex Commercial Consultants / Volarex Home Surveys logo

Reply from Volarex Commercial Consultants / Volarex Home Surveys

Thank you for your review.

I am sorry that you remain dissatisfied. The valuation provided in November 2025 was my independent professional opinion at the date of inspection, based on the evidence available at that time.

When you contacted me again in April 2026 the original valuation was no longer current and any further advice required a new instruction for an updated desktop valuation, for which a fee quotation was provided. Your correspondence indicated that payment for that further work would only be made if the valuation figure changed. I could not agree to act on that basis. A valuation must remain independent, impartial and evidence-based, and cannot be altered simply because a different outcome is wanted.

In light of that, I advised that it would be more appropriate for you to seek a second opinion from another independent valuer.

I also note that the language used during our subsequent telephone conversation was wholly unacceptable. That matter has been recorded and passed to the police.

I will not discuss the matter further in a public forum, but my position remains as set out above.

Rated 5 out of 5 stars

Second survey with Volarex due to a…

Second survey with Volarex due to a fallen through purchase. Excellent and timely service with excellent advice and comments in the survey which help in the conveyancing process and understanding any issues in the property.
Thanks

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend this company

Adam recently did a level 3 house survey on a bungalow i am purchasing. Here was there to answer any questions. On the day of the survey the estate agents rang and advised he had picked up keys. I got the report less than 48 hours later. He picked up a problem with a lintel and explained I needed a,structural engineer. I have been in touch with one. I can now purchase the property knowing the problem and get it sorted as soon as I move in.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very professional with excellent communication. Detailed report received in record time giving peace of mind. Easy booking system and competitive rates. Would definitely recommend.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Adam

Great experience with Adam. He was flexible with scheduling, friendly and professional throughout, and produced a very detailed, easy-to-understand report. Would highly recommend.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent home survey

Adam provided a very detailed survey with some great advice, report was sent to us very quickly.
Would highly recommend people to use his service.
Keep up the good work Adam

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey

I recently used this company for a Level 2 Home Buyer Survey and couldn’t be happier with the service I received. From start to finish, the whole process was smooth, professional, and stress-free.

Communication was excellent throughout — Adam kept me informed at every stage and were always quick to respond to any questions I had. The survey was arranged promptly, and the turnaround time for the report was impressively fast, which really helped keep my house purchase moving forward without delays.

The report itself was clear, detailed, and easy to understand, highlighting important issues while also explaining things in plain language. It gave me real confidence in making informed decisions about the property.

Overall, I found the company to be highly professional, efficient, and reliable. I would absolutely recommend their services to anyone needing a Level 2 Home Buyer Survey, and I wouldn’t hesitate to use them again in the future.

Thank you for providing such an excellent service!

4 March 2026
Unprompted review
Rated 2 out of 5 stars

A professional service but needs to be more thorough

Adam provided an professional service. He worked with the vendors and their estate agent to secure a mutual date for our Homebuyer Survey. The very next day he sent through a really detailed report with some great advice. Unfortunately I would not recommend his service any further due to an important defect not picked up on our survey.

4 February 2026
Unprompted review
Volarex Commercial Consultants / Volarex Home Surveys logo

Reply from Volarex Commercial Consultants / Volarex Home Surveys

Thank you for your feedback.

I’m pleased to hear that you found the service and report helpful overall, although I am sorry to learn that you are disappointed following your move into the property.

As discussed, the survey undertaken was a RICS Home Survey Level 2, which is a non-intrusive visual inspection carried out from accessible vantage points at the time. This type of survey has defined limitations, and not all issues will necessarily be visible or identifiable during the inspection.

That said, I take all concerns seriously and your comments are currently being reviewed in line with our formal complaints procedure. I will be responding to you directly in full.

If you would like to discuss anything further in the meantime, please feel free to contact me directly.

Kind regards

Rated 5 out of 5 stars

Exceptional service

Exceptional service! Adam made the entire process seamless and was a pleasure to deal with from start to finish. He responded to every question promptly, and the turnaround time on our report was impressively fast. It’s rare to find this level of professionalism—highly recommended!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Adam was great at getting a quote back…

Adam was great at getting a quote back quickly, and accommodating a date that suited both our scheduled. The visit wasn’t disruptive to WFH which was very helpful!
He was very professional and polite throughout. He explained the process before starting and gave an estimate on how long it would take to receive the survey.
He was very accommodating to amend our survey when requested, on a very short time scale! (Thank you!)
Would recommend and use Volarex again if we ever needed the service

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service and excellent…

Outstanding service and excellent communication

I used Volarex Commercial Consultants for a home survey, and the entire process exceeded my expectations. The survey report was delivered very quickly and was extremely detailed, clear, and easy to understand. It covered all key aspects of the property and gave me a real sense of confidence at an important stage of the purchase.

Communication throughout was excellent — professional, responsive, and very supportive. Any questions I had were addressed promptly, and everything was explained in a transparent and straightforward way.

What I appreciated most was the efficiency combined with attention to detail. The service felt well-organised, reliable, and genuinely client-focused.

I would not hesitate to recommend Volarex Commercial Consultants to anyone looking for a thorough survey and a smooth, professional experience.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great surveyor

Adam was extremely detailed and knowledgable with our level 2 property survey. It was a great report to get an understanding for us of the property we were looking at. Would recommend!

24 October 2025
Unprompted review

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