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Volcano Coffee Works Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious and fresh coffee. Many consumers appreciate the variety of blends available, with several mentioning specific favorites and the appealing flavor profiles. The ordering process is frequently described as simple and straightforward, and the delivery service is often noted for its promptness and efficiency. However, some customers experienced issues with delivery, noting delays or problems with tracking information. A few reviewers also mentioned dissatisfaction with the resealable nature of the packaging, especially for larger bags, and a small number found certain coffee blends to be either too acidic or not matching the advertised strength.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and taste of the coffee,... See more

Quality

Consumers find quality to be positive, often praising the fresh aroma, rich taste, and depth of flavor in the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied


Company details

  1. #38 of 65 best companies in Coffee Roasters
  2. #20 of 45 best companies in Coffee shop
  3. #27 of 54 best companies in Coffee store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Best coffee I've ever found

I subscribe to the Firehouse Blend beans, which is honestly the best blend I have found to date. It's the only coffee I have ever bought where visitors comment "ooh, nice coffee!" when I make them a brew. It may not be the cheapest (it's not THAT expensive either) but its definitely worth the extra pennies compared to other brands I have tried.

17 October 2024
Unprompted review
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Reply from Volcano Coffee Works

Hey Jon,

Thanks for such a glowing review - it's really great to hear that you and your guests have enjoyed our coffee so much!

We hope both you and your visitors continue to enjoy the Firehouse Blend and our other coffees :)

Happy brewing!

Rated 5 out of 5 stars

Excellent Coffee!

Excellent Coffee!
I have ordered Coffee Beans from Volcano Coffee Works a number of times - The range and flavour of the Coffee Beans are excellent. The website is easy to use and after placing an order, delivery is really prompt.
I ordered the Brixton Blend, for the first time, in my recent order, and it has a great rich flavour.
Thank You!

29 September 2024
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Reply from Volcano Coffee Works

Thanks so much for your review! Great to hear you love our coffee as much as we do. The Brixton Blend sure has a kick to it, a perfect morning coffee. Thanks again and happy brewing.

Rated 5 out of 5 stars

Excellent service

Excellent service, freshly roasted beans delivered to my door within 2 day. Mount blend tastes amazing.

27 September 2024
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Reply from Volcano Coffee Works

Thanks so much for your review, Michelle. Mount is our best seller for a reason and a firm favourite in the roastery, glad to hear you are enjoying it! Happy brewing.

Rated 5 out of 5 stars

Company are 100% reliable ..

Company are 100% reliable ... prompt delivery .. superior coffee beans .. especially sourced from Ethiopia .. Volcano is our number one coffee supplier

6 October 2024
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Reply from Volcano Coffee Works

Thanks so much for your review, Linda. Great to hear you are enjoying our coffees, Limu is one of my favourites too so glad you love it too! Have a lovely weekend and happy brewing!

Rated 5 out of 5 stars

Fast delivery and great to get a free…

Fast delivery and great to get a free tin. Can’t get enough of the firehouse blend 👍

26 September 2024
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Reply from Volcano Coffee Works

Thanks so much for your review - great to hear you're enjoying the Firehouse Blend. Happy brewing!

Rated 5 out of 5 stars

Firehouse Blend

Very good coffee, I have tried several online suppliers to date and the Firehoue blend is far superior to others.

26 September 2024
Unprompted review
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Reply from Volcano Coffee Works

Hi Ian, thanks for taking the time to leave us a review. So pleased that you've enjoyed our Firehouse Blend!

Rated 5 out of 5 stars

Really lovely coffee

Really lovely coffee. I’ve just purchased a bean to cup machine and this is my favourite coffee bean so far. Will definitely be buying more of it.

21 September 2024
Unprompted review
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Reply from Volcano Coffee Works

Hey Katie, thanks so much for the review - we're really glad you've enjoyed the coffee! Have a lovely weekend, and happy brewing!

Rated 5 out of 5 stars

Good to know. Twice.

I bought a decaf offering a couple of weeks ago and the transaction was smooth and painless. Yes, as it should be, but it's still good when the online experience is everything it 'just so'. So, plus point number 1.
Number 2, and some might say the most important factor is that the coffee is superb. A nice well-rounded taste and a pleasant linger on the tongue, while not hanging around for the rest of the day! I'll be trying some of their non-decaf, I'm sure and am already looking forward to it.

19 September 2024
Unprompted review
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Reply from Volcano Coffee Works

Hey Ant, thanks for taking the time to leave us a review. We really appreciate it, and we're glad you had such a good experience and enjoyed your coffee! :)

Rated 5 out of 5 stars

Excellent selection of coffee

Excellent selection of coffee, quick delivery and tastes amazing.

7 September 2024
Unprompted review
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Reply from Volcano Coffee Works

Hi Jo, thanks for leaving us a review! So pleased to hear you enjoyed the coffee - we hope we'll be sending you more soon! Have a great weekend.

Rated 5 out of 5 stars

Great coffee received well packaged

Great coffee received well packaged, good price for aeropress go

31 August 2024
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Reply from Volcano Coffee Works

Hey Chris, thanks so much for leaving us a review. Really glad to hear you're happy with your order!

Have a lovely weekend, and happy brewing!

Rated 5 out of 5 stars

Great coffee

Great coffee, best I’ve found so far, have been drinking for the last 3 years

2 September 2024
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Reply from Volcano Coffee Works

Thanks so much for the glowing review - always great to hear that our customers are enjoying our coffee.

Have a great weekend!

Rated 5 out of 5 stars

Good coffee

I tried the Mount blend and the Firehouse blend beans for my Sage bambino plus! Both good flavour but prefer the Firehouse for rounded flavour. Good value and quick delivery.

11 September 2024
Unprompted review
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Reply from Volcano Coffee Works

Hi Lisa, thanks for sharing your feedback with us! So glad to hear you're pleased with our coffee and your Sage machine :)

Thanks again, and have a great weekend!

Rated 5 out of 5 stars

Thanks so much

Thanks so much
I highly recommend

31 August 2024
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Reply from Volcano Coffee Works

Hey Mandana, thanks for leaving us a review! Really pleased you're happy with your order and that you'd recommend us :)

Have a lovely weekend!

Rated 3 out of 5 stars

Disappointing Quality for the Price: A Lackluster Coffee Experience

We regularly source coffee from several UK suppliers who consistently provide high-quality beans, roasted to order. Unfortunately, this supplier falls short of that standard.

The beans we received were small, irregular in size, and even contained a few Quakers. The roast consistency was lacking, with both large and small beans mixed together. While the roast date being several days prior to ordering isn’t a major concern (as beans need time to off-gas), the coffee emitted a faint, stale aroma, which was not promising.

The coffee itself had a weak aroma, and the beans were very dry. The taste was malty and bread-like, lacking any complexity or distinct flavor notes. The small, irregular beans seemed over-roasted, giving the impression they'd been baked too harshly.

While some may prefer a more generic coffee flavor, you can easily find better quality at the supermarket—and for a much lower price.

We understand it's been a challenging year for coffee growers, and coffee is, of course, a natural product. However, for the price, there are certainly better options in terms of both quality and roast

30 August 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Hi there,

Thanks for sharing such a detailed review with us. I'm really sorry to hear you've been disappointed with our coffee - this is definitely not the experience we want you to have, so I'd like to take a close look into this to understand what's gone wrong.

I've requested some additional information from you via TrustPilot so that we can look into your specific order - and if you could send us an email (orders@volcanocoffeeworks.com) with your order details and the batch number from your coffee bag, it will mean we can raise this with our Head of Quality and roastery team.

I really hope we'll be able to get this resolved for you, and turn your disappointing first impression into a positive experience!

Rated 5 out of 5 stars

Volcanic service!

Great coffee, great subscription service and very happy to support a kiwi entrepreneur! Kia kaha.

28 August 2024
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Reply from Volcano Coffee Works

Kia ora Andrew! Thanks so much for the review - really great to hear that you're pleased with the coffee and the subscription service.

Kia kaha, and happy brewing!

Rated 5 out of 5 stars

My review is for an Aeropress coffee maker bought from Volcano. I have never tried Volcano coffee- only the Areopress which, once again, I am very pleased with.

No glass to break. While probably not unbreakable it’s a fairly tough unit that produces a good drink reasonably quickly. Recommend it for clumsy people or those with an active hobby/ lifestyle.

27 August 2024
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Reply from Volcano Coffee Works

Thanks for leaving us a review Ian - really glad you're happy with your order, and if you do want to give our coffee a try in future we'll be here to help however we can!

Happy brewing :)

Rated 5 out of 5 stars

Great product and great service

They have a fantastic service, they are very responsive to emails and so very helpful with any problems you encounter. Would highly recommend them not just for the products but also the customer service

22 August 2024
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Reply from Volcano Coffee Works

Thank you for the review Charles! Really pleased you've been impressed with our service - and we'll remain on hand to help if you ever need us! Happy brewing :)

Rated 5 out of 5 stars

Expensive but worth every penny

Expensive but worth it! So fresh could smell the coffee before even opening the box! Really fast shipping, great packing and really high quality product! Got 3 different types for a gift to use with an aeropress and was super impressed! Will definitely be buying from here again!

22 August 2024
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Reply from Volcano Coffee Works

Hey Elle, thanks so much for the review! We're really glad you've been impressed with our coffee and that you're keen to order again :)

Rated 5 out of 5 stars

Trepidation

Because of a medical conditional I now suffer from I found that my sense of taste had changed and a number of items I had particularly enjoyed ( such as coffee) tasted unpleasant to me. It occurred to me that I needed to find one that had a particularly good taste and see if I could actually drink that. Personal recommendations and my own research led me to Volcano and I bought 200 gr of Brixton to try. I put off opening the packet for three days as I was concerned that I might not like it and therefore, coffee as such. From my first sip I loved it. Nothing more to say, really.

26 August 2024
Unprompted review
Volcano Coffee Works logo

Reply from Volcano Coffee Works

Hey Peter, thanks so much for the detailed review - we're incredibly pleased to hear that you've been impressed and that we were able to play a part in reviving your love of coffee! We've got a wide range of coffees available, including some which rotate from time to time so we hope we'll always have something available for you to enjoy! Happy brewing :)

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