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Volcano Coffee Works Reviews 846

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly highlighting the delicious and fresh coffee. Many consumers appreciate the variety of blends available, with several mentioning specific favorites and the appealing flavor profiles. The ordering process is frequently described as simple and straightforward, and the delivery service is often noted for its promptness and efficiency. However, some customers experienced issues with delivery, noting delays or problems with tracking information. A few reviewers also mentioned dissatisfaction with the resealable nature of the packaging, especially for larger bags, and a small number found certain coffee blends to be either too acidic or not matching the advertised strength.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the quality and taste of the coffee,... See more

Quality

Consumers find quality to be positive, often praising the fresh aroma, rich taste, and depth of flavor in the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Order

Reviewers highlight positive aspects of their orders. Many customers express satisfaction with the ordering... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Got the house blend we don’t often stray from 200 degrees coffee as nothing has ever compared although tried so many brands. Quick delivery and amazing coffee really happy with this one and it will be... See more

Company replied

Rated 5 out of 5 stars

Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more

Company replied

Rated 5 out of 5 stars

My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more

Company replied

Rated 5 out of 5 stars

I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more

Company replied


Company details

  1. #38 of 65 best companies in Coffee Roasters
  2. #20 of 45 best companies in Coffee shop
  3. #27 of 54 best companies in Coffee store

About Volcano Coffee Works

Written by the company



Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.

Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment

Our Taste Guarantee

Love it or your money back

We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

846 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Something has changed.:./

The quality of the coffee has dropped drastically. Such a shame, it was my favourite, but the last two deliveries have been very disappointing. A big change in the flavour and performance of the beans.

26 June 2024
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Reply from Volcano Coffee Works

Thank you for your feedback and I am sorry you have not been satisfied with your most recent orders. It would be great if you could send over a picture of the batch number so we can carry out some quality control. Please do drop me a message on orders@volcanocoffeeworks.com and we can look at sending you a replacement or alternative coffee. Looking forward to hearing from you! Pat

Rated 4 out of 5 stars

Citrus spritz was not for me...

Ordered the special edition citrus spritz and although passable, I'm glad I didn't order more than one. I love the standard Mountain Blend, including the smell of the beans if I give the bag the odd squeeze, but, although some will love it, for me this one doesn't have the same effect on my nostrils or tastebuds.

21 June 2024
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Reply from Volcano Coffee Works

Thanks for your review, Richard. Sorry to hear the Tropical Spritz wasn't quite for you! It's quite different from the Mount Blend - this coffee really comes to life when brewing it as a filter, a cafetiere will do perfectly if you have one lying around. As an espresso it might be slightly too bright! Let us know how you get on with that.

Rated 5 out of 5 stars

Amazing

Amazing - best coffee ever

28 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your review, Nikki! It's great to hear you are enjoying our coffees. Happy brewing!

Rated 2 out of 5 stars

Mount Blend Coffee Pods

I buy the Mountain Blend Coffee Beans to use in my bean to cup machine at home and they are brilliant, but I work between 2 or 3 construction sites at a time and have Nespresso machines on each of them so thought I would try the same blend in their Coffee Pods and have been left very disappointed.

I don't know if it is something to do with the compostable design, but they just get stuck in the machine and you never get the correct amount of water coming through them. I have tried them in 2 different Nespresso machines (different models of machine too) so far and have had the same problem.

Just to check it wasn't the machine, I switched back to Nespresso pods and had no issues.

Such a shame as their coffee is really good, but this clearly needs looking at and improving.

3 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Hi Matt. I'm sorry to hear you're having some issues with our pods. Just checking if you've tried some of these tips to get them to work a bit better: give the pods a good shake before inserting them into the machine and purge water through the machine in between each pod, it helps heat up the machine and get it ready for your pod. If it's not piercing well try and push down hard after you've put the pod in. The compostable material that we use might have a bit thicker film than the other pods you have tried. Let me know if any of these work for you and if not do drop us a message on orders@volcanocoffeeworks.com so we can sort either a replacement or a refund. Speak soon!

Rated 5 out of 5 stars
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Reply from Volcano Coffee Works

Thank you for your review, Rachael! Great to hear you are enjoying the Mount Blend as much as we do. Happy brewing!

Rated 5 out of 5 stars

Incredibly good coffee

Incredibly good coffee. I like the lighter roasts and the beans I get through my Volcano subscription just go from strength to strength, with unique and delicious flavours delivered every month

11 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Thank you so much for your review, Aaron! We're thrilled to hear that you are enjoying the Volcano coffees. Happy brewing!

Rated 5 out of 5 stars

Quality coffee

Just an exceptional service and some of the most flavourful coffees I’ve had in recent years. I’m currently working my way through the different varieties of bean on offer but the Delta Blend is an absolute winner.

One ask: different designs of coffee tins so I can house my Volcano collection 😀

Would totally recommend.

10 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Thank you for your wonderful review! We're thrilled you love our coffees, especially the Delta Blend. I will definitely pass on your suggestion for different coffee tin designs. Happy brewing!

Rated 5 out of 5 stars

Fantastic Coffee

Fantastic coffee, great price, very convenient service.

26 May 2024
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Reply from Volcano Coffee Works

Thank you for your review,Sam! Glad to hear you're enjoying the full Volcano experience. Happy brewing!

Rated 5 out of 5 stars

Great coffee!

Very swift service, great product pricing and exceptional coffee

26 May 2024
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Reply from Volcano Coffee Works

Thanks so much for your review, great to hear you're enjoying our coffee, Graham!

Rated 5 out of 5 stars

Simply the best!

Have tried various single origin and blends of coffee from different companies. The absolute best is the Mount Blend from Volcano Coffee Works. Amazing as an espresso or with milk and is highly enjoyable at any time if the day. I cannot recommend this blend highly enough. The customer service is also first class.

5 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, John. Great to hear you're enjoying the Mount Blend - it's my favourite coffee too! Thanks again.

Rated 5 out of 5 stars

Simply fantastic coffee and currently…

Simply fantastic coffee and currently it’s not costing me any extra due to buying a coffee machine with 6 months of Volcano coffee thrown in. It’s the best coffee I’ve ever tasted but if anything it’s spoiled any other cup of coffee I have anywhere else as nothing else can compare. Completely justified an expensive bean to cup machine.

1 June 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, John. Lovely to hear this is the best coffee you've ever had. We might be biased but totally agree with you! Thanks again :-)

Rated 5 out of 5 stars

Great coffee delivered to the door

A volcano works subscription is a great convenience - wonderful coffee delivered to my door just when I need it!

22 May 2024
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Reply from Volcano Coffee Works

Thanks so much for your review, great to hear you're enjoying your subscription!

Rated 5 out of 5 stars

Great coffee (mount blend)

Great coffee (mount blend)
Delivered when expected

24 May 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review! Great to hear you're enjoying Mount Blend as much as we do :-)

Rated 5 out of 5 stars

Very nice coffee and good service

Very nice coffee, delivered on time with tracking and email notifications. Nice complimentary sample coffee bags included.
One very minor moan, you mentioned a clip to keep the coffee bag sealed, but this wasn't in the box. Not a big issue at all as the coffee is great

12 May 2024
Unprompted review
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Reply from Volcano Coffee Works

Thank you for the positive review, Lee! We're thrilled you enjoyed the coffee and our service. I apologise for the missing clip. Please email us at orders@volcacoffeeworks.com, and we will sort a replacement for you.

Rated 5 out of 5 stars

Wonderful selection of coffee from…

Wonderful selection of coffee from different parts of the globe,been trying all the different flavours which are fantastic smooth & easy on the palate 👍

13 May 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, Steven! Great to hear you're enjoying our whole range :-)

Rated 5 out of 5 stars

I made a mistake with my subscription…

I made a mistake with my subscription and it was rectified almost immediately cannot fault the customer service. The coffee is absolutely wonderful. Full marks.

3 May 2024
Unprompted review
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Reply from Volcano Coffee Works

Thanks so much for your review, John! Always happy to help and great to hear you're enjoying the coffee too.

Rated 1 out of 5 stars

Order a week and a half ago and order…

Order a week and a half ago and order still hasn't turned up with no sign of when it will!

29 April 2024
Unprompted review
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Reply from Volcano Coffee Works

Hi Richard. Really sorry about your coffee not turning up, as mentioned when you emailed us it must have got lost in transit somewhere, however it looks like the replacement order we sent out was delivered ok on Saturday. Hope you are enjoying the coffee and do let us know if there's anything else we can do for you.

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