VolcMiner 

Reply from VolcMiner

Feb 13, 2025

Dear Kunde,

We understand your frustration and take all customer concerns seriously. However, we have no record of an unresolved order under your details.

If you have a legitimate order with us, please provide your order number and contact our support team at [your support email or website], and we will investigate this matter immediately.

Regarding our website, we are currently addressing any temporary issues and appreciate your patience. We welcome honest feedback but ask that reviews remain fair and based on actual experiences. If you need assistance, please reach out to us directly so we can resolve any concerns.

Best Regards,
VolcMiner Team

Reply from VolcMiner

Feb 13, 2025

Dear Jaack

We take all customer concerns seriously and always strive for transparency.

However, after reviewing our records, we do not have any outstanding orders under your details. If you have a legitimate order with us, please provide your order number and contact our support team so we can investigate further.

Regarding the website, we have not discontinued our operations, and any temporary accessibility issues are being addressed. We encourage honest feedback but also request fairness and accuracy in claims.

If you need assistance, we are here to help. Please reach out with the necessary details so we can resolve any concerns properly.

Best Reagrds,
VolcMiner Team

Reply from VolcMiner

Feb 13, 2025

Dear Andreas,

We take all customer concerns seriously and strive to maintain transparency in our operations.

However, after reviewing our records, we do not have any outstanding orders from December that match your claims.

If you have a legitimate order, please provide your order number and contact our support team directly at [your support email or website] so we can assist you. Accusations without proof are harmful, and we encourage fair and honest feedback.

If you are facing any issues, we are happy to resolve them, but spreading misinformation is not helpful to either party.

Best Regards,
VolcMiner Team

Reply from VolcMiner

Feb 4, 2025

Dear Dariusz,

Thank you for your feedback.

We appreciate your support and are continuously working to improve our products and services. If there is anything we can do to enhance your experience, please feel free to reach out. Your insights are valuable to us.

Best regards,
VolcMiner Team

Reply from VolcMiner

Feb 2, 2025

Dear Shifu,

We take your concerns very seriously and appreciate you bringing this matter to our attention. At VolcMiner, we are committed to transparency, professionalism and ensuring our customers receive the products they have purchased.

Upon reviewing our records, we were unable to locate any unresolved orders matching Order No. PM2OI9F6e3Ajz under your name. If you have encountered a delay or issue with your order, we sincerely apologize for any inconvenience this has caused and would like to resolve this matter as soon as possible.

We kindly request that you reach out to our official support team with your order details, payment confirmation and any relevant correspondence so that we can conduct a thorough review and provide a resolution. Please rest assured that if an error has occurred on our end, we will take the necessary steps to address it promptly.

We understand that trust is critical in the mining industry and we are fully committed to honoring all valid transactions. We encourage open communication and urge you to contact us directly so we can assist you in resolving this matter efficiently.

Best regards,
VolcMiner Team

Reply from VolcMiner

Updated Jan 27, 2025

Dear Samuel,

We take your comments seriously and would like to clarify several inaccuracies in your statement. VolcMiner LLC is a legitimate manufacturer and distributor of mining hardware, operating under strict compliance with industry standards. We are committed to providing authentic products and reliable services to our valued customers.

After thoroughly reviewing our records, we found no evidence of a purchase associated with your name or details. Your claims appear to be based on misinformation, as no interaction or transaction has taken place between you and our business. We urge you to refrain from making baseless allegations that could mislead others.

Additionally, your statement regarding reviews and our company’s authenticity is unfounded. All customer reviews on our platforms are verified and reflect genuine experiences from individuals who have purchased and used our products. Accusations of fraudulent activity, phishing, or "scamming" are entirely false and unsupported.

If you suspect fraudulent activity on other websites claiming to represent VolcMiner, we advise contacting the relevant authorities or verifying the website directly through our official live support channels.

We respect constructive criticism and are always open to addressing legitimate concerns. However, we cannot tolerate defamatory statements that attempt to damage the reputation of our company without basis.

We encourage you to provide any verifiable proof to substantiate your claims. Otherwise, we kindly request that you refrain from spreading misinformation.

Best regards,
VolcMiner Team

Reply from VolcMiner

Updated Jan 17, 2025

Dear Cécile C,

Thank you for taking the time to leave your feedback. We take all customer concerns seriously and are committed to providing a secure and trustworthy shopping experience.

We can confirm that our website operates legitimately and complies with all necessary standards. The domain extension is valid and verified. If you have any doubts, we encourage you to reach out to our support team directly, and we’ll be happy to provide further clarifications or verification.

Should you have encountered any specific issues or require assistance, please don’t hesitate to contact us. Your satisfaction is our top priority, and we’re here to help.

Thank you for your understanding,
VolcMiner Team

Reply from VolcMiner

Jan 15, 2025

Dear Gregory,

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you have experienced with your order (#6335). Providing timely updates and excellent customer service are priorities for us, and we regret falling short in this instance.

We understand your frustration and take these matters seriously. Rest assured, we will investigate your case immediately. Could you please confirm the email address or other contact details associated with your order? This will help us resolve the issue promptly.

We also acknowledge your concerns regarding Trustpilot reviews. Transparency is important to us, and we strive to ensure that all reviews reflect genuine customer experiences. If you feel there are issues with the authenticity of reviews, we encourage you to share this with Trustpilot directly for further verification.

Again, we deeply regret the delay and any loss of trust this situation may have caused. Please expect a follow-up from our team within the next 24 hours with a resolution.

Thank you for your patience, and we appreciate the opportunity to make this right.

Kind regards,
VolcMiner Team

Reply from VolcMiner

Jan 7, 2025

Dear Andreas,

We understand your concern and apologize for any confusion regarding your order. After reviewing your transaction, we can confirm receipt of your payment of $993.93 DOGE on January 4, 2025, for the Volcminer D1 Mini.

Please note that as per our store policy, which you agreed to when making your purchase, the Estimated Arrival Time (EAT) is 5-10 days after the transaction is completed. Your order is still within this timeframe, and we are actively processing it.

Publicly sharing sensitive information, including payment details, is not aligned with our store policy and could pose a security risk. We kindly request that you reach out to us directly for further assistance, so we can address your concerns promptly and ensure your satisfaction.

We appreciate your patience and trust as we work to fulfill your order.

Sincerely,
Volcminer Team