Volet.com: Digital wallet and more Reviews 873

I used Volet wallet for a long time for crypto and other currencies and I have to ensure they are very understanding people, helpful and supportive. The issue is never closed till it is solved. Thank you for the great team.

Dear,

The fantastic support, the quick response, and the extra effort to ask again after a solution whether additional support is needed.
I also greatly appreciate the friendliness.

Thanks to the whole team,
Peter

Very nice and very good platform I recommend

This is a First Class platform. I did not know it existed until Payeer vanished - Poor me!!
Every function that I need as a Webmaster is available and there are no OTT Fees.
I wish that I had found the site earlier.
Excellent Support service with VERY prompt responses and the Tean always seem pleased to help.

I must say that they have always quickly solved my problems in Volet. I have been using their service since they were still AdvCash and have been provided with a great service and an impeccable support

Let's hope they keep it that way.

After their global card stopped working in August 2025 - they refuse to return the money until the bank they worked with "fixes technical issues". So it's been 7 month.

I started using Volet wallet recently for online payments. The registration process was simple and the interface is easy to understand. My transfers were completed without problems and the service worked smoothly.

//UPDATED THEY DEPOSITED THE MONEY INTO MY ACCOUNT THIS MORNING THANK YOU I APPRECIATE IT

Poor level of customer support and inadequate verification requirements.

I have a business account on “Volet” since it was so-called “AdvCash”. Recently some troubles with my e-mail address occurred (could not receive pin-code for login in the account), therefore, I requested the Support Team to change the e-mail address.

At first, the requirement for verification the owner of the account was demanded (video, selfie etc.), upon completion of which the requested e-mail addresses’ swap was promised. The video verification has been successfully passed; the owner of the account verified.

At second, however, the Support Team introduced new requirements for the already agreed e-mail addresses’ swap, namely providing up-to-date P&C documentation of the legal entity. Needless to mention that refreshing the company’s information / verification has nothing to do with the main request of the case - to restore an access to the account. It must be performed within the frameworks of the account’s activity (within its profile) - a totally another matter.

At third, despite the absurdity of the situation, I have provided all the necessary documents, which are still sensitive and P&C. Moreover, a new request from the Support team occurred with every provided document - to send a new one, to send it in a photo version, to send it in color scan and more… It all feels like these demands are being made up on the fly in order to stall for time. There is no other logical explanation for this.

All in all, the main problem with this case (ticket #3478409) is that all the requirements for solving the matter are already met (the owner of the account is successfully verified). Other requests do not have any direct connection with it - it is a question of incompetence or unwillingness to solve the problem of their bona fide user.

P.S. Ticket #3478409

Update from 12.03.2026:

Volet has made a reply here: "... to confirm account ownership and ensure that no unauthorized access is granted. ...". As perviosuly described, I have already verified the account ownership (passed the verification procedure successfully). Therefore, the requirement for granting the access to my account is duly fulfilled.

Yet again, just new unfounded requirements and no help at all.

I love the fact that I can speak to someone about my issues and not some automation crap...

I had 2 issues with them since joining from January 2026 and I must say my issues were resolved in a very short time.

Volet.com is excellent platform I recommend to management department to increase own IBAN number CID code for every client for Sepa transaction.

Excellent and fast support!

The support team at Volet.com was extremely helpful. I had a complex issue with my account being blocked and lost access to my security token (2FA) at the same time. The agents (Anna and the verification team) were very professional and helped me resolve everything manually. They were patient with my questions and provided clear instructions. I am very satisfied with how they handled my case!

I've been using volet for 8 years, there are never any problems like with regular banks. they are the best ever! my wife and I both have debit cards from Volet as well. Really great stuff

I have a personal and a business profile witch volet.com. Using them frequently and am very satisfied. Support is very fast and friendly!