Vonage for Home | United States Reviews 

I have been with Vonage for many years and I am happy with their service and customer support.

I will try to be honest, helpful and constructive, following "critical constructive" theory. But it's difficult, because Vonage services are unnoticeable; they work so well that you don't even notice they exist. How can you criticize something you don't notice?
What to recommend being constructive for a service that is so smooth, you don't know it exists?
I'm sorry, but is perfect still perfectible?

Vonage is a great alternative to standard phone companies. the service is as good or better than that provided by most phone companies and worth considering besides being more affordable than most other landline phone services. It is just as good or better especially f you need to make many international calls. I have used Vonage for my home phone now for over a year and am quite satisfied with their service, reliability, and the quality and clarity of the phone calls

I am still not receiving many of my calls, of course spam calls have no issue getting through, I just got done troubleshooting yet again, I asked for a case number but was given the Vonage help support number.
Every single feature is off, no voicemail, no call waiting, nothing, I have tried everything, and Vonage has done nothing.
I get 8 numbers through Vonage, it would be nice to get not even a bare minimum of service, but any that was not actively ignoring me.

I contacted Vonage again today, my internet speeds are blazing fast, spam calls got through while I was chatting absolutely no problem (I need to find out who their providers are), I was advised to go to the Walmart or Internets and get a RJ 15 cord.
I explained everything is new, everything was replaced again last time Comcast came out, I have no splitter, I do not have walljacks, I will update when I get the new cord.

An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from Verizon. Super frustrating. Don't waste your time with Vonage please.

Hi Vonage, I am your Retention Account Manager for 5 yrs. Thou I am no longer Working for you, I am dead serious to say Thank You for Giving me home for 5yrs. I wanted to offer you my company who cater Live Chat Operators to provide you service, I would love to still see Vonage Growing and I am more than willing to help you cater more Customer. We crate Traffic in the businesses and produce more Customer. I tried Reaching Boss Edith Gonzalez via Facebook since we've been friends for 8 yrs now but it's unusual her not responding to me. Hope to hear your thoughts about this. Thank you My Vonage Family. Love you!!!

Was a Retention Account Manager for Vonage for 5yrs. Love Boss Edith Gonzales. Superb!!!

I got this VOIP service because they were supposed to have the best customer service. I got my equipment and there was an issue with it having to be hardwired and not having wifi so I called customer service. They couldn't help me with the issue so I asked to be transferred to cancel my account. They then proceeded to hang up on me 4 times. They finally got my account canceled but they were either purposely disconnecting me or vonage drops a whole lot of calls.

I have just signed up and have not even received the equipment yet and have received two email notifications that while they are aware of my visits to their site they say I haven't signed up. The next statement is the kicker - causing confusion and buyer's regret - these emails notify me that the price of the plan I selected is only for six months! And that they are now informing me that the offer of $9.99 a month is only for six months and then will be going to over $26.99? Before coming here I checked the receipt they sent and there is no notification of such an increase nor a 6-month limitation of promotion. I feel ripped off; uncertain and threatened. I have no idea where I stand or if I should be shopping for another service before the VOIP box arrives! I have done a search through their website, TOS, and agreement - and can't find this increase mentioned (threatened) anywhere either. Do they stand by their prices or did I fall for a bait and switch? I don't know what to do or believe.

Update: After phoning Vonage CS - I was able to get the issue addressed. However, to continue service at the advertised price, I must call Vontage CS "After" the 6-month period of time, and identify myself, and only then will the price advertised remain. Yes, I'd love to send you a copy - I saved the emails. Would you like to inform me how to send them - or where to send them to the correct email address so you will get them? I'd be happy to post the emails here too if I knew how - it would save you time and show the exact wording of the statements. Note: The Vonage CS Representative I spoke to was very helpful, and the reason why I'm still a customer. The phone service has been flawless and sounds great. I was able to keep my number, (changing would have been a disaster), and a seamless process. My only issue was the difference in price after 6 months. Not that the price is currently only promotional (now), and if one doesn't sign up now, the price is increasing in 6 months, back to the regular price of $26.99. (To get people to take action now) This specific statement came after signing up and is not stated anywhere on your site - creating unnecessary confusion. It is a contract after all.

I was a client for 10+ years, and VONAGE sent me to collection instead of calling me for the LAST statement due after I sent my product back in time. THIS IS A DISGRACE, they never called me.

I've been a Vonage customer for over 15 years. I had a second line provided by a land-line provider. Because the Vonage service had worked so well for all those years, when the minimum monthly fee for the land-line hit $100 I decided to cancel the account and add a second Vonage line for about a quarter of the price.

Switching was easy.
> I spoke to a personable and knowledgeable Customer Service Rep about what I wanted.
> When I was notified that the second Vonage line was active and that the phone number from the land-line service and been transferred, I unplugged the wire for the second phone line from the household connection and plugged it into the second phone port on the Vonage router. The second Vonage line was then instantly available.

What do I like about Vonage?
> the reliability
> fast, efficient and friendly service the one time I needed it
> the consistently good audio quality
> the amount of usage data that's available whenever I want it
> call forwarding to another number when the Internet service is down
> the low basic monthly fee
> no long distance charges

KJM

the cost, the fact that I can call direct to a foreign country. The customer service personnel are super helpful and the setup of this service is simple and easy to do. I have had this service for years and love it.

Great service, nominal rates, I have the world plan. Been with Vonage for over 10 years. No problems at all. Correct billing. Am a satisfied customer.

I can call friends all over the world for no charge other than the monthly Vonage charge.
Vonage has been completely stable since I started using it almost 20 years ago.

I have been a customer of Vonage since 2009. Absolutely the best telcon service going. Easy install, great support, worth every penny. I especially like the ability to link mobile devices to my account via Vonage Extensions. You guys are A-one!

After almost 2 decades I called to cancel my service, on 12/22/2022. My annual payment was made the first week of December, automatically.
After talking to the rep in India, I was told my refund would be credited back to my credit card in 5-7 business days. I never received it.
Called yesterday, 01/04/2023 and was told that she’ll process the refund and it will take 5-7 business days.
I will now contact the credit card company and dispute the charge.
I also requested a transfer to customer service in the US, and she said there wasn’t one. Will be filing a formal complaint with the FCC, also.

User for more than 15 years. The service is dependable, voices clear all is great except for...THE SPAM CALLS! 15 or more a day. Nomorobo installed, spam feature activated, can't leave ringer on. 50 numbers can be blocked, thats 4 days worth. The number list has to be manually cleared to block more. It is in numerical order instead of order of called. This means you may unblock this mornings numbers to block more. This only 50 number list in numerical order may just be the reason I cancel this companies service.
PLEASE FIX THE SPAM ISSUE!

I have been with Vonage for over 10 years. The first few years things followed a tolerable pattern. But for the last 5 years every month i am blocked from accessing international calls. i report it and after they so called "fix it" It holds for a few calls or less and then goes right back to not being able to call Chile. I get charged a lot of money which keeps being jacked up higher and higher yet i can't make international calls to Chile landline or cell numbers. Land lines are supposed to be free calls and that is why i can't make those calls. Calling cells are semi expensive when my phone is set so i can make ANY INTERNATIUONAL CALLS AT ALL. Again this month ther is a need to make an urgent call to Chile and i a am not able to do that! Oh they give me a $5.00 credit every once in a while for all the hell i am put through. Such generous nonsense!

Signing up with Vonage was one of the smartest things I have ever done! After dealing with T---- phone company for many years (frustrating and expensive) I now have a house phone that I can afford and that is very reliable. I can make calls anywhere in North America, all for one low monthly price.