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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly highlighting the luxurious and durable leather, which often exceeds expectations compared to online images. Many consumers appreciate the elegant design and craftsmanship, noting the attention to detail in stitching and hardware. The delivery service is frequently mentioned as fast and efficient, with many orders arriving sooner than anticipated. People are also very satisfied with the overall user experience, from the ease of ordering to the impressive packaging. However, some customers also noted issues with product quality, reporting defects in both leather and metal components upon arrival. A few reviewers were dissatisfied with the customer service, citing slow responses and unhelpful explanations when trying to resolve issues with defective items.

What people talk about most

Product

People report positive experiences with product, often praising the high quality and craftsmanship of items... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship and premium feel... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the incredibly fast... See more

User experience

Users describe positive interactions with the overall user experience. Many customers praise the product's... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the effortless ordering... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered a beautiful travel bag in tan colour from von Bear and was really impressed with the leather quality—soft, durable, and had that rich leather scent. The selection was great, and the product... See more

Rated 5 out of 5 stars

Bought the backpack for myself originally — I’d been looking for something simple but well-made, and this belt ticked all the boxes. Clean design, no loud branding, just solid quality. But the moment... See more

Rated 5 out of 5 stars

I was sceptical at first when I came across their website while looking for a weekend bag. I started by ordering a wallet, which arrived literally the next day — it looked and felt amazing. After that... See more

Rated 5 out of 5 stars

My husband wanted this bag for Christmas. I was a little worried about the quality for the price, but I trusted the other reviews and ordered it. And I wasn’t disappointed. The quality is surprisingly... See more


Company details

  1. Leather Goods Shop
  2. Bags and luggage shop

Written by the company

Von Baer, a luxury Leather Goods Company, offers a wide range of Leather Products including Leather Briefcases, Leather Laptop bags, Leather Messenger bags, Leather Hand luggage, Leather Garment bags, Leather Shoulder bags, Leather Backpacks, Leather Duffel bags, Leather Wallets, Leather Belts, Leather Card holders, and Leather Fashion accessories. All of Von Baer’s products are made from high-quality full-grain Leather and are Handmade in Italy. In addition to the high-end quality, Von Baer products can also be Personalized with a Monogram. These luxurious Leather Bags are popular among people traveling and Commuters who want to make a statement while they are on the go, whether they are heading to the Office, their Business, or exploring new destinations abroad. Von Baer was founded in Tallinn in 2015 by Albert Varkki and Igor Monte. Their website is vonbaer.com, where you can shop for their products online as well as read information on their blog. Their company motto is “provide luxury leather bags without the excessive markups of other known brands”, and they achieve this by selling directly to the consumer and avoiding middlemen such as retailers and wholesalers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I ordered online from Von Bear after…

I ordered online from Von Bear after hearing good things, and the experience went smoothly. Delivery to the UK came quicker than expected, and the bag’s quality was better than the photos. Smells like real leather, the proper stuff – you can tell it’s the real deal.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I’m picky

I’m picky, but the No. 1 briefcase really won me over. Took me some time to decide, but no regrets – it’s holding up beautifully. Few people already asked where it’s from. The leather feels fantastic and the finish is just wow.

26 March 2025
Unprompted review
Rated 5 out of 5 stars

shoulder bag as a gift…

I bought a small shoulder bag as a gift to my partner. Spectacular finish and craftsmanship. Stella customer service and communication. Would buy again except I think this shoulder bag will last a lifetime.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

perfect briefcase

Leather was really nice staff was friendly i took my time and left with a slim briefcase that fits my style perfect. The shop is not in the city centre.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

online boutique

The wallet looked so nice on the pictures when I was shopping on their site that I couldn’t resist and bought it. The parcel arrived the next day, and the wallet was even better in the real life. I wish I found this boutique earlier.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Wanted one bag, bought two!

I was searching for a travel bag for my brother and ended up purchasing the Weekender for him and myself. The staff were nice and helped me make the right choice. The colours ( brown and red ) are very rich and beautiful. Definitely not my last purchase.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Now I’m a fan of this brand

Honestly, I wasn’t sure at first since I had not heard of von baer before, but wow, the quality blew me away. The leather bag I got looks sooo sleek. Also arrived faster than I thought. Thank you!

24 April 2025
Unprompted review
Rated 5 out of 5 stars

A great buy

i like my stuff clean and minimal, and von Baer totally got me a wallet and now i kinda want matching key holder too lol.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

They deliver nothing short of…

They deliver nothing short of excellence! I purchased a leather backpack, and the quality is outstanding. The leather feels luxurious, the craftsmanship is impeccable, and the design is both stylish and practical.

2 April 2025
Unprompted review
Rated 3 out of 5 stars

bought a reversible belt

bought a reversible belt, and it's good quality! Feels very sturdy and durable, and the leather is soft but firm. The only drawback is, the sizes were a bit confusing, by which i had to do some measurements on my own. But overall, I'm very satisfied with it!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Stunning bag

The No. 1 briefcase is beautiful and very high quality. I love it The craftmanship is outstanding, and every detail reflects the dedication to excellence.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

Not able to exchange gift

I received a beautiful washington Von Baer wallet as a gift. Unfortunately, it was too large for me and I was unable to exchange/return since they only have a 14 day window. I had all the original packaging and offered to send so they could verify the "newness". When I asked "if there was anything else I could do or if the item was trash" the chat deleted itself with no further response. I'm appalled that such a high end item would have such bad customer service. I will not be purchasing or recommend purchasing gifts from them to anyone. Be cautious if you aren't purchasing for yourself or if you are, that you return/exchange within the 14 day window. I'd like to see more reviews about how hard it actually is to return/exchange their products.

4 January 2025
Unprompted review
Von Baer logo

Reply from Von Baer

Hello David,

Thank you for your feedback. We are pleased to hear you found the Washington wallet to be beautiful, as we take great pride in the quality and craftsmanship of our products.

Unfortunately, your request was made over 30 days after delivery, well outside our 14-day window for exchanges or returns. This timeframe is a common practice across the industry, ensuring that all products remain in pristine condition. Our return policy is clearly stated on our website, and applies to all purchases.

Regarding the chat, it was closed automatically as the case was reviewed and resolved after considering all relevant circumstances.

Kind regards,
Von Baer team

Rated 1 out of 5 stars

Scammy returns that cost you a ton of…

Scammy returns that cost you a ton of money. Says handmade in Italy but returned to Estonia?
Ha

8 December 2024
Unprompted review
Von Baer logo

Reply from Von Baer

Hello John,

As communicated during the pre-return process and outlined on our website, returned items must be unused, in perfect condition, and complete with their original packaging to qualify for a refund.

Upon receiving and inspecting your return, it was evident that the wallet had been used, with card marks visible and other signs of wear. Proof of this inspection was provided to you, but we did not receive a response in more than 2 weeks. These conditions make the item ineligible for a refund under our policy, which is standard practice to ensure all customers receive products in pristine condition.

Additionally, it is perfectly normal and widespread for production to take place in one location while distribution happens in another. We are transparent about our location, which is clearly stated on our website.

Kind regards,
Von Baer team

Rated 5 out of 5 stars

Passport wallet

I got the Travel Organizer passport holder with my initial embossed on it as a present from my wife. I am very happy with this present, and it will be dear to my heart. I am sure it will last for a lifetime even though I have been using it for few months now. I am a frequent traveler.

27 April 2024
Unprompted review
Rated 5 out of 5 stars

I recently bought my first luxury…

I recently bought my first luxury laptop bag from Von Baer, and it has truly exceeded my expectations. The moment I unboxed it, I was struck by the impeccable craftsmanship and elegant design. The smooth leather and minimalist aesthetic make it not just a functional item but a stylish accessory that elevates my overall professional look. It has become my signature item and everyone in the office loves it.

Functionality is where this bag shines. It features a well-spaced compartment that securely fits my laptop, along with several pockets for organizing chargers, documents, and personal items. I appreciate the thoughtful layout that keeps everything easily accessible yet safe.

Comfort is also a major plus. After using it for a few weeks, I can confidently say it’s both durable and practical for my daily commute and travel needs.

While the price point is higher than what I usually spend, the quality and timeless design make it a worthwhile investment. My first foray into luxury with Von Baer has been a fantastic experience, and I can see this bag lasting for years to come. I highly recommend it to anyone considering a premium laptop bag!

30 September 2024
Unprompted review
Von Baer logo

Reply from Von Baer

Thank you, Saqlain, for taking the time to detail your experience. It brings us great pleasure to know that your first Von Baer laptop bag has become such a signature item in your professional life. We are deeply gratified by your appreciation of our craftsmanship, and we are honored by your recommendation. We look forward to continuing to be a part of your professional journey.

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