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Vonder Reviews 646

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their kindness, helpfulness, and professionalism, highlighting individuals who go above and beyond to ensure a smooth and stress-free experience. The convenient and unbeatable locations are also frequently mentioned as a significant positive, making daily life easier and more enjoyable for residents. However, some people were dissatisfied with the service and facilities. Issues such as slow responses to complaints, unaddressed maintenance problems like broken lifts or power cuts, and common areas filled with trash were reported. A few customers also experienced problems with response times, noting that emails were not replied to once contracts were signed, and some found the overall management to be unprofessional.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness and professionalism. Many... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant dissatisfaction, citing... See more

Facilities

Reviewers highlight ambiguous aspects of facilities. While some customers praise comfortable, well-equipped... See more

Location

Users describe positive interactions with location, frequently highlighting its convenience and... See more

Response time

Consumers find response times to be ambiguous. While some reviewers praise quick and efficient responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 4 out of 5 stars

A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and expe... See more

Company replied

Rated 5 out of 5 stars

I had a great stay at Vonder Wembley and would definitely recommend it. Aggie took amazing care of us from the start, communication was easy, quick and very friendly. She made everything feel smooth... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied


Company details

  1. #37 of 50 best companies in Property management company
  2. #6 of 9 best companies in Apartment Letting Agency
  3. #3 of 3 best companies in Apartment Rental Agency
  4. #21 of 22 best companies in Holiday home letting agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.1

Great

TrustScore 4 out of 5

646 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 31% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well located with convenient access to…

Well located with convenient access to supermarket and city transportation.

The room itself has all of the essentials required and as advertised, such as private bathroom, cooking area, storage space, desk etc

Vonder also organised events, such as weekly Yoga, Oktoberfest, Halloween, etc which bring some life and are a good way to get to know neighbours.

If you are moving to Munich and need a place to stay as you get settled in, this is a very good option.

11 November 2024
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Reply from Vonder

Dear Artur, we appreciate your positive feedback about your experience with us! It's fantastic to know that our flats met your expectations. Community spirit is something we focus on, so we are pleased by this message. Your positive feedback means a lot to us. Our team strives to create comfortable and memorable stays for our members. Thank you for choosing Vonder!

Rated 5 out of 5 stars

Greate place to stay

I lived in Vonder Munich for 2.5 years. I have to say that is a great place to live (otherwise I wouldn't last that long there).

I loved that it was simple to have a rent contract for a cozy serviced apartment with all the things I needed. The place is quiet, friendly, and extremely convenient. I have to say that during all this time, I don't have a single complaint about the place, building, or workers. Every time I needed something, I received adequate help and response, and they were even more than helpful when I had knee surgery going beyond their labors.

Thanks Vonder for this long time, I wish you the best!

1 November 2024
Unprompted review
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Reply from Vonder

Dear Julian, we appreciate your positive feedback about your experience with us!
Your kind words about Vonder Munich motivate us to continue the best service possible. Our team strives to create comfortable and memorable stays for our members. Thank you for choosing us!

Rated 5 out of 5 stars

Great place to stay

Vonder is super responsive to issues. Whenever something broke, someone would come the very next day if not the same day. Very rare in Berlin. Maintenance team is very friendly and always makes sure that things are done well. Extension has never been an issue either. All in all a great stay.

6 November 2024
Unprompted review
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Reply from Vonder

Dear Stijn, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our flats met your expectations. Our team strives to create comfortable and memorable stays for our members. Thank you for choosing Vonder!

Rated 5 out of 5 stars

Modern location

Modern location, close to shopping facilities and the S-Bahn station. Ideal for my stay of 3 months.

30 October 2024
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Reply from Vonder

Hi Jo, your positive review means a lot! Thanks for choosing us!

Rated 3 out of 5 stars

Comfortable room, staff not very friendly

Comfortable and nice room, in a convenient location right besides the S-Bahn, but a bit pricey for Munich standards. Good that you can use Vonder's address for the anmeldung in Munich.
Personnel not particularly friendly. During about a 2-month stay, 4 times the alarm of the hotel went off (also in the middle of the night around 3 am) forcing all the people to go and wait outside for the fire department to arrive. I don't know whether it was a drill or a real emergency, but 4 times in 2 months, waking people up in the middle of the night looks a bit too frequent. Don't know whose fault is that, but be aware that it happens.
Washing machines/driers (at an extra price) not well thought: you cannot book them more than 15 minutes in advance and if the driers (3) are taken when your washing machine finishes you have nowhere to dry your clothes.
Finally, after checkout they told me that if I left them a review (this one) and sent them proof, they would "speed up" the process for giving my deposit back... I didn't like receiving such a "threat" at all!

1 November 2024
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Reply from Vonder

Hello Matteo,

Thank you for sharing your experience. We’re glad you appreciated the comfort of the room and the location. We’re sorry for any inconvenience caused by the alarms and your concerns about the laundry facilities. With regard to the alarms, we want to assure you that they are solely for your safety, and we are working to minimise disruptions. The laundry machines are provided by an external partner, and as soon as you informed us of the issue, we contacted them to resolve it.

We take your feedback about our staff and the comments regarding reviews very seriously. While we encourage guests to share their honest experiences, it’s never our intention to make anyone feel pressured or uncomfortable. This matter will be reviewed internally to ensure our team’s actions reflect our core values.

Rated 4 out of 5 stars

Good experience, would recommend

My time here has been good in general, the room is completely equiped and I didn't feel like nothing was missing. In the first months there were some issues with the internet mostly on evenings, but it was solved activating the Ethernet cable. I think something needs to be done to avoid the firefighters to come 2-3 times by month, it was a bit annoying. For the rest I have been so confortable here and I would recommend

1 November 2024
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Reply from Vonder

Hello Andoni, we are genuinely grateful for your review! It warms our hearts to learn that your time in our flats was enjoyable. Your feedback helps us understand what we're doing right, and how we can improve. Thanks for choosing us!

Rated 5 out of 5 stars

Hello there

Hello there!

I really liked the place and I would recommend it friends. There still some issues:
1- wifi signal is very weak in some parts of my room and keeps disconnecting sometimes.

2- The washing machines could be higher in number and I do know it is expensive for the owner but the charge is still abit high for us.

3- Regarding the trash bins in -1 I could not know where to trash the wet trash like fruit skin and where to trash plastics. I mean I know there was one for paper and there some for Restmüll but still between wet trash and plastics and toilett papers I could differentiate where to trash which.

4- It would be just great if we could have mail box but I know that is almost impossible.
Other than that, everything is great. The staff are friendly, the place is clean, the lobby is well decorated and it is great that it has both the cosy sofas and the office desks with the plugs. The gym is also great. It is interesting to celebrate specific holidays like Oktoberfest and Halloween. The staff always do their best there.

Wish you the best
Mahmood Bozorgmehr

25 October 2024
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Reply from Vonder

Hello Mahmood,

Thank you for your review. Your detailed feedback helps us understand what we're doing right, and how we can improve. It's fantastic to know that our flats and amenities met your expectations. We appreciate you bringing these concerns to our attention, and we will take them into consideration as we strive to make your experience as enjoyable as possible. Thanks for choosing us!

Rated 4 out of 5 stars

Great place to start your journey!

Vonder is a great landing place for any expat. The units are modern and the all inclusive packages allow you to arrive in Munich with very little worries. The staff are friendly and willing to help.

Great place to start your journey!

21 October 2024
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Reply from Vonder

Dear John, we are genuinely grateful for your feedback! Your kind words motivate us to continue the best service possible. Thank you for choosing us!

Rated 5 out of 5 stars

A good place for your first home in Germany

In Germany, upon arrival, it is quite difficult to rent a permanent home, it will always take time to search, and you need to live somewhere.

So Vonder is a great place to start, it is close to the S-bahn station, everything is included in the price, the building is new, overall I was happy to live here for half a year.

19 October 2024
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Reply from Vonder

Hi Konstantin, we really appreciate you taking the time to share your feedback with us! Thanks for choosing us!

Rated 5 out of 5 stars

My stay experience in Vonder-Munich: Review and Recommendation

I like the well organized structure, cleanness, reception and proximity to the train station. However, few things can be improved.
1. The compartment where mails and letters are kept at the reception is not organized. The letters or correspondence in the files are sometimes misplaced and mixed up. I suggest a structurally constructed pigeon holes or compartments where names can be alphabetically arranged.
2. The secure internet, Vonder Guest needs to be upgraded. It is sometimes slow and few times, it disconnects my phone from the internet unawares.
3. I did not enjoy my sleep on the bed provided. The mattress/foam is not good at all. Though I complained when I got in and it was replaced, however, the replaced one was not better than the previous one. I suggest the mattress of the bed should be completely overhauled.

New Comment: 12.11.2024
Vonder is a place to be for a short stay and their response to their guests, at present, is top notch. I highly recommend them.
Thank you for making my overall experience, beautiful.

11 October 2024
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Reply from Vonder

Hey Chukwuemeke,

Thank you for your feedback and for highlighting the positive aspects of our building, such as the organised structure, amenities, and cleanliness.

We appreciate you highlighting areas for improvement. However, we'd like to address some of the points you've raised:

1. We sort the mail daily; yet, we understand that it can occasionally get mixed up. We’ll look into improving the system and consider alternative storage solutions for better organisation.
2. We recently upgraded the Wi-Fi, which caused some temporary disruptions. We’ve since resolved these issues, and the connection should now be stable and fast.
3. We’re sorry about the mattress issue, but it’s important to mention that we immediately replaced the mattress upon your complaint.

We understand your experience wasn't ideal and will ensure ongoing improvements to enhance comfort for all our members. Your feedback is valuable, and we’re committed to enhancing our services. Thank you again for sharing your thoughts with us.

Rated 5 out of 5 stars

Vonder is the best place!

East or West, Vonder is truly the best!

I've just completed five months in my cozy little nest here, and I must say, it’s been an amazing experience. The apartment is super clean, and the customer service is exceptional—every single person at reception is incredibly supportive. What adds to the convenience is the S-Bahn station right next door, taking you to the city center in under 20 minutes, and Lidl is within walking distance! Everything around the area is neat and well-maintained.

I highly recommend this place for anyone looking for a short-term stay. The apartments are modern, and any issues are resolved within 24 hours. I've really enjoyed my time here!

Thank you for making my stay so memorable!

14 October 2024
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Reply from Vonder

Dear Pushpa, it's amazing to know that our flats met your expectations. Your kind words motivate us to continue delivering the best service possible. Thank you for choosing us!

Rated 5 out of 5 stars

When it needs some help

When it needs some help, the responce is fast.

15 October 2024
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Reply from Vonder

Hello Kazuto, your kind review is much appreciated! We thank you for considering us!

Rated 5 out of 5 stars

Smooth Stay with Handy Extras

Smooth Stay with Handy Extras
Easy check-in as well as booking process and overall, I had a nice stay, with very practical extra amenties like an in-house gym. Everything was clean and I got a timely response, when I had concerns/questions.

30 September 2024
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Reply from Vonder

Hello ManKin,
Thank you for your kind words! We're happy you enjoy our amenities. Thanks for choosing us.

Rated 1 out of 5 stars

Hill House - Terrible

London, Hill House
Abysmal company - avoid at all costs. Building itself is nice enough, but dealing with 20 layers of bureaucracy is not worth it.
Dismissive at best, radio silent at worst.

The flats shown in screenshot for listing do not correlate with the actual property they might rent to you, the layout and square footage may vary drastically.

As soon as we had paid our deposit, communication immediately became non existent. Bills are send months late, the flat was not clean or in good repair upon moving it, and our move out was not acknowledged and our deposit has not been returned.

We moved in Winter last year, and have already moved out after begrudgingly completing a year of tenancy. They also try to ask for rent you've already paid, presumably due to poor bookkeeping.

1 September 2024
Unprompted review
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Reply from Vonder

Hello Ruairi,

Thank you for your review. From what you've mentioned, it seems you moved out last winter and since then, we’ve made several improvements. We’d like to clarify that we have a new building manager who has been in place since March and has worked hard to resolve all previous issues. Communication has improved significantly, and any concerns from the past have been addressed.

Regarding the bills, they are managed by an external provider, as they are not included in the rent. Unfortunately, we couldn’t locate your details in our system, but if you'd like to discuss any concerns or clarify anything further, please contact us at marketing@vondereurope.com

Rated 5 out of 5 stars

Good facilities and warm service

I have lived here for a year. Everything is convenient and comfortable. It is very convenient to travel and close to the station and supermarket. What I like most is that the room is well soundproofed and very quiet. There are also people who come to check and repair regularly. There are also frequent parties and fitness classes. Although I am leaving soon, I will always miss life here! Thank you for your warm service.

26 September 2024
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Reply from Vonder

Hello Jing,
Thank you for your review! We're glad you enjoyed the convenience, quiet rooms, and events. It’s been a pleasure having you, and we wish you all the best!

Rated 5 out of 5 stars

Highly Recommend

Thank you Vonder team for warm welcome, quick resolution of all customer service and other questions and paperwork. This has been very valuable for us as recent newcomers to Berlin. Ideal location, clean public spaces, functional amenities, helpful onboarding materials, kind, supportive and patient team. Thank you!

23 September 2024
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Reply from Vonder

Thank you, Vitaly!
We’re happy to hear that our team and services have been helpful, and that you’re enjoying the onboarding process and location. Welcome to the Vonder community!

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