There service was terrible then when I cancelled my account because it was so bad I continued to receive billing for 3 more months then when I complained they ignored me and sent my account to the d... See more
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I almost gave up on life before I changed my ISP to Vonex. I was ready to move to a cave in Uzbekistan and die alone in the wilderness after my frustrations with the other providers, until I found Von... See more
Vonex have been instrumental in the growth of our business. In every interaction with them, we have found them to be supportive, patient and always helpful. The team has grown over the years and... See more
Have been with Mynetfone for 15 years. After the Vonex takeover, tech support evaporated. Now being forced onto inferior new plans. What was free will be $5 per month. $10/month gets free local/nation... See more
Company details
- Telecommunications service provider
- Internet provider
- Internet Service Provider
- Phone and internet services
Written by the company
Vonex is here to help you stay connected, now offering VoIP home phone solutions alongside our trusted business services. Starting as a small shed-based start-up in WA, we've grown into a nationwide telecommunications provider, proudly listed on the ASX. Our journey has been built on innovation, including our ONdesk software and softphone app, designed to make communication simple and reliable. With teams in all major cities and a strong Channel Partner Network, we’re committed to delivering dependable solutions for both businesses and homes. Explore our great value phone, internet and mobile plans, tailored to meet the needs of small business owners and their families. To learn more, call us on 1800 828 668 or visit www.vonex.com.au
Contact info
2.1
Poor
27 reviews
Hasn’t replied to negative reviews
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Absolutely pathetic
Absolutely pathetic. They took over MyNetFone and:
1) Overcharge - my contract says one thing and they just ignore it even when you go online together and show them and
2) Give ZERO support that has any meaning whatsoever.
DO NOT USE THIS PROVIDER!!!!!
1 August 2022
Unprompted review
Vonex has no regard for their customers
Vonex's purchasing of Mynetfone has been a disaster, support is non-existent, services keep dropping out with no timeframe of resolution given.
Vonex blames Mynetfone and support staff dimiss support calls requesting only authorised employees can request support.
15 June 2022
Unprompted review
We are a Mynetfone customer and which…
We are a Mynetfone customer and which was acquired by Vonex. And we've been advised that we can't add a new handset to our phone system until they migrate our platform to Vonex which could take a further 2 months. And there is no escalation process for prioritising urgent needs (like a new staff member who can't work without a phone). I've made calls, and sent a formal complaint (as per their procedure) and have received no acknowledgement or response. Incredibly poor management.
6 June 2022
Unprompted review
Support gone missing
Having just gone through the migration from MyNetFone to Vonex we have gone from excellent support to long delays, a shocking web site and non-responsive tech support. Unless it improves quickly we will be migrating to another provider. It's a shame as MyNetFone had been perfect for 10 years.
So, after many changes Vonex actually got our system working as it should. We then got a message saying the migration was complete... and it was all back to completely stuffed up again!
10 May 2022
Unprompted review
Phone lines are down again
Phone lines are down again
so far I've been waiting 30 minutes for Vonex Service centre to wake up and answer my call
last time (1 month ago) it was 2 hours & 24 minutes & I gave up on hoping that my call would be answered
They're quick to sell and, it seems, quick to write really eloquent reviews about themselves, because I have yet to have the Service Centre answer a phone call and can't believe that anybody else actually got through, never mind that the review might claim an excellent experience
29 March 2022
Unprompted review
The Best Experience
I almost gave up on life before I changed my ISP to Vonex. I was ready to move to a cave in Uzbekistan and die alone in the wilderness after my frustrations with the other providers, until I found Vonex. Their customer support is literally life changing. Any issue I have I can get on the phone and a support representative will be their for me, unlike my wife. Even if it isn't related to my internet or other services, they try their best to help and support me in any way. I never felt like my wife really loved me, but talking to a Vonex customer support representative has made me realise what true love is. I'm leaving her for Gary from level 2, he's been there for me since day 1 and I cannot imagine life with out him and Vonex NBN.
8 September 2021
Unprompted review
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