Vooglam is a scam; glasses are often wrong and despite advertising wonderful return policy- when the glasses are wrong it takes ages to get the issue sorted - if ever.
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Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... See more
I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... See more
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... See more
Company replied
Company details
Written by the company
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Contact info
251 Little Falls Drive, 19808, Wilmington, United States
- (302)309-7808
- support@vooglam.uk
- vooglam.uk
3.5
Average
509 reviews
Hasn’t replied to negative reviews
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Lovely unusual glasses a great prices
Easy to use website, lovey glasses at good prices. Arrived within 7 days and are just as shown on the site. Very happy with the service.
7 November 2023
Unprompted review
Online virgin 😬
I have never ordered specs on line before and was so nervous that I’d made mistakes with my prescription so wasn’t sure what would arrive lol Ok it took 2weeks for my specs to arrive, well packaged in a secure box and on opening I was very happy. Exactly what I’d ordered, my prescription was perfect and both pairs fit great and look good. Will definitely order from Vooglam again, in hindsight I had nothing to worry about. Thanks guys I’m 100% happy with my service and the aftercare I received 👍🏻🙏🏼
6 November 2023
Unprompted review
Good quality glasses. Arrived quickly
Good quality glasses. I was a bit sceptical about buying them online. But I am really pleased with it. I'll be getting a spare pair. Also arrived quite quickly.
23 October 2023
Unprompted review
Wonderful glasses just like the…
Wonderful glasses just like the picture.delivery was super fast.Will be placing another order.
11 October 2023
Unprompted review
STYLISH PRESCRIPTION GLASSES
Lovely stylish pair of glasses very light weight have ordeted another pair from website would definitely buy prescription glasses from this company again
12 October 2023
Unprompted review
Stunning
I ordered 2 pairs of prescription glasses from Vooglam and I’m blown away! The quality is superb and prescription is spot on! My go to now for all my glasses needs!
10 October 2023
Unprompted review
It’s beautiful and well made it’s not…
It’s beautiful and well made it’s not flimsy like others.
I love it, it’s colourful and unique
9 October 2023
Unprompted review
Great website, gorgeous glasses.
Great website, choice amazing you can even try on using a photo. I was a bit concerned, about using Vooglam as it was on social media, but I received my 2 pairs of glasses in about a week. Both pairs are gorgeous, great quality and love them.
6 October 2023
Unprompted review
Delivered to Northern Ireland within 8…
Delivered to Northern Ireland within 8 days !!!! Delighted with them...thank you so much
3 October 2023
Unprompted review
Excellent service
Excellent service, and quick delivery, right to my door. The glasses are insane, very comfortable and lovley beautiful design. I very much appreciated the fast carefree time it took, from chossing the fames to the delivery. Thank you.
2 October 2023
Unprompted review
Frames are amazing, prescription was bad.
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my computer, when I lean in, everything goes blurry, my cheap spec savers pair are perfect so it's not the prescription. As they aren't in the UK returns are impossible. Prescription and PD were both very recent and provided by my optician so I dare not risk ordering from them again. Very disappointed!
27 September 2023
Unprompted review
Reply from Vooglam.uk
Dear customer, thank you for taking the time to bring this to our attention. We are more than willing to assist you with this case. Could you please email us a photo of your paper prescription from your eye doctor? Our email address is support-uk@vooglam.com. We need this information to check if we made the wrong glasses or not and provide you with a satisfactory solution to the problem. Thank you very much. Have a nice day.
Beware - not a UK company.
I bought some glasses frames from this company - believing that were based in UK. The frames were unsuitable so I had to return them.
But the return address is in CHINA. It would cost more to send them back than the cost of the frames.
BEWARE !!
8 September 2023
Unprompted review
Reply from Vooglam.uk
Hi there, thanks for reaching out. So sorry for the fit issue. We are more than willing to assist you with this case, please let us know if you don't want to return the glasses, you could contact us at +86-18903854636 or by email at support-uk@vooglam.com with your order number. We are eager to resolve this matter to your satisfaction and hope to hear back from you soon. Thank you. Have a nice day.
Better than my expensive Italian frames
I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did.
Came earlier than expected and they are wonderful. Even my daughter who is very critical says they are better than my expensive Italian frames. Will be buying again. Many thanks
22 September 2023
Unprompted review
Excellent service
Excellent service. Was a little concerned at lack of email confirmation, but they were very quick to respond to my query. Good quality frames at very inexpensive prices. Love my glasses.... prescription spot on!
18 September 2023
Unprompted review
Excellent glasses and top delivery experience
The glasses have just arrived and I’m delighted. It felt like a big risk to buy them online, from a company I didn’t know. I have no regrets. The quality is good, the styles are great, the magnification is spot on and the delivery was so well tracked that I felt really well looked after during the one week delivery period. I will be ordering one of my two new pairs again.
16 September 2023
Unprompted review
Beautiful glasses
Beautiful glasses, good fit and sturdy. What a shame my optician gave me the wrong prescription !!
7 September 2023
Unprompted review
Customer service was amazing
Customer service was amazing, they saw to my query quickly and efficiently. Will definitely buy again.
30 August 2023
Unprompted review
Fabulous glasses
Fabulous glasses , fabulous lenses and quality. this is my 3rd pair from vooglam I love them
26 August 2023
Unprompted review
Wow!!!
Wow!!!! I am so happy with my glasses . Have to say I was sceptical.
I have had so many complaints about them .
Thank you so much .
I will be ordering again soon .
👏👏👏
18 August 2023
Unprompted review
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