Vooglam is a scam; glasses are often wrong and despite advertising wonderful return policy- when the glasses are wrong it takes ages to get the issue sorted - if ever.
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Excellent glasses.First time buying was scepical but dont know why i was,prescription glasses ordered easy to do.When they arrived I was amazed hiw well made they were made and packaged up well. 300... See more
I must admit, I was dubious about ordering as it's very difficult who to trust. However, I did my trustpilot research thoroughly and decided to buy. So glad I did. Came earlier than expected and the... See more
Frames are amazing, delivery etc was really good but prescription is unfortunately unwearable. I can't work out what they have done wrong, but I can only see through them from about 4 feet from my com... See more
Company replied
Company details
Written by the company
Vooglam-UK is a leading provider of stylish prescription glasses and sunglasses. Self-owned manufacture lines with professional equipment, We proudly present premium quality frames, lenses, and trendy fashion accessories at super affordable prices. Meanwhile, the customer service team is ready to help and fix any problems you might meet. We got your back!
Contact info
251 Little Falls Drive, 19808, Wilmington, United States
- (302)309-7808
- support@vooglam.uk
- vooglam.uk
Hasn’t replied to negative reviews
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One happy 68 year old bunny.
Just received my second pair of prescription glasses from Vooglam. I love the range this site sells. I'm 68 and have never been happy with the UK range of boring specks, just got the best of a bad bunch before. Even the designer ones are boring. Goodness knows what young British customers think of the choice. The prescription and fit is fine, and I feel so chuffing trendy. Oh, and they are so affordable. Thanks so much.
I love my glasses
I love my glasses. fast shipping and delivery. I will keep ordering from vooglam. would highly recommend
NEW FAVOURITES.
Love these glasses currently my favourite out of all of them. Fully intend to buy another pair ASAP.
The colours in my frame is nothing like…
The colours in my frame is nothing like the colour I have ordered the colour is not as bright as the picture, quite disappointed.
Very fast delivery
Very fast delivery. Perfect prescription. Looks exactly like the picture. Very very happy
Bought prescription frames
Bought prescription frames, input correct prescription, got incorrect lens, reported it to vooglam, after extensive toing a froing, vooglam says I input incorrect prescription, I have screenshots and original prescription both exactly the same, offering me discount for another fran=mimng and telling me it would be expensive for me to return faulty frame back to china, AVOID LIKE THE PLAGUE!
Perfect👍 I really recommend it.
Omg I read the reviews of others but…
Omg I read the reviews of others but wasn't filled with as much confidence as I am since receiving my pairs of glasses omg I totally totally love them they are absolutely gorgeous
Flimsy toy type
Delivered in a lovely box, however the glasses were either something you get from a 3D cinema or a prototype. Very flimsy and just flopped behind the ears without rigid stability. These would just fall off if I walked. Very bendy and I cannot believe this as a legit product for which I paid over £40. Was looking forward to a bright colourful design, but turned out quite mute. Definitely will be returning as these aren't fit for purpose.
Bifocal lens too high up so when head…
Bifocal lens too high up so when head is correct position you are looking at the line makes you feel sick. also reading bit not great fuzzy what a waste of money can ill afford for 2 pairs of useless glasses rip off merchant's.

Reply from Vooglam.uk
Absolutely amazing
Absolutely amazing, easy to order, super fast delivery.. will be buying a second pair
I hate them
I hate them. I cried. They are so big they look like clowns glasses

Reply from Vooglam.uk
Upset…
Glasses are very nice & seem good quality. Took 19 days to arrive.
Ordered two pairs, quite obviously same prescription.
One pair are wrong - made with + instead of -
Values on order are correct.
Awaiting response ..
IT IS VOOGLAM WHO MAFE THE MISTAKE WITH THE + and _ NOT ME AND NEED TO FIX IT! MY INSTRUCTIONS WERE CLEAR AND CORRECT AND I HAVE PROOF OF THIS WHICH I HAVE SENT TO THEM! YOU NEED TO REFUND YOUR MISTAKE!

Reply from Vooglam.uk
Ordered 2 sets of glasses and they…
Ordered 2 sets of glasses and they weren't the right prescription. They said they would refund the cost but as yet no money has arrived into my account.
Do not order from here - customer service is rubbish!

Reply from Vooglam.uk
Ordered 2 pairs of glasses
Ordered 2 pairs of glasses, very, very thin flimsy frames and the thinning of the lenses was very poor and didn't fit in the frames.
Also had visible lines on the lenses as were Bifocal which is not like my current lenses. My prescription is recent that I supplied, but the bottom half is too blurry.
Reported the issues only to be offered 30% off coupon, or to remake them at 70% of cost or refund of 30% but need to pay return shipping to China, wiping most of the refund out.
Rip off merchants and con artists. Buyer beware.
Updated: still not getting anywhere with 'customer service' rep Doci and a resolution is still not anywhere near satisfactory. My opinion still hasn't changed. BEWARE!!

Reply from Vooglam.uk
Prescription upload
Customer services I person said yes I could upload my prescription one other said no I couldn't. Where Is your returns portal

Reply from Vooglam.uk
Brilliant price great quality and fast…
Brilliant price great quality and fast delivery. Really happy
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