Rude, condescending, combative customer support
From the talent perspective...VOplanet is a yearly subscription fee of $200, which is not cheap. More importantly, they WILL auto-renew you if you don't specifically reach out to support to request that you don't want that.
So, I reached out to support and sent a simple request for a non-renewal. I don't want to pay another $200 to a platform I barely use. That's pretty straightforward, but instead of replying to acknowledge receipt of my request, I got a very nasty, condescending email telling me that I wasn't using the platform correctly, that I'm "lazy", that I should be doing XYZ to get more auditions, etc. This was coming from their "support" team, which was incredibly bizarre, as they seemed to take my request to leave the platform VERY personally. I have to wonder if the owner of the company also takes support requests, which would also be a red flag.
If this person had experience in customer service, their response would have been a combination of empathy and helpfulness OR simply a processing of my request with no questions asked.
Instead, this person was combative, condescending and outright rude. That is unacceptable. That behavior is a representation of VOplanet and how they think of the talent, who they are supposed to be serving.
So, to all the talent out there...maybe I didn't make full use of the platform, but I didn't need to be spoken to and treated that way. So I'm going to say that this platform is not worth the $. To me, it's like another Voices123, geared toward non-union talent who are willing to work for low rates to build their reels.