Vortexair Reviews 1,967

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was a bit apprehensive in buying this…

I was a bit apprehensive in buying this voretex fan. I did however look at the comparison to the other major provider that starts with a D as our friends have one. This vortex air exceeds our expectations and is far superior to our friends dyson.

Overall, we’re extremely happy with our unit and highly recommend purchasing one or two to others.

26 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We appreciate your review and are pleased we met your expectations.

Rated 5 out of 5 stars

Vortex + fan/heater

Ordering, updates on delivery and delivery all good.
The fan is brilliant, would recommend 👍

25 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re pleased you were happy with your purchase — thank you.

Rated 5 out of 5 stars

Quick prompt delivery

Quick prompt delivery. Appears to heat and cool well. Haven’t had to actually use it just yet.

23 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the great review — much appreciated!

Rated 3 out of 5 stars

Too early to say

Too early to say. Why bother asking when only received 2 days ago, and weather not warm enough to warrant using it. Can I return for full refund on 3 months if not satisfied?

25 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Roy,
Thank you for your review. I trust you will be satisfied with the product once you have the chance to use it but please do let us know if you have any issues. We offer a 30-day returns period to our customers :)

Rated 5 out of 5 stars

Arrived very fast

Arrived very fast . Love the pink

21 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear your order arrived quickly — thanks for your review!

Rated 5 out of 5 stars

Ordered my V

Ordered my V, it was delivered within 2 days. Easy to set up. Easy to operate. Does exactly as it says in the add. Brilliant piece of kit.

25 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks so much for the lovely review — it means a lot to us.

Rated 4 out of 5 stars

It's ok

It's ok. It looks the part and blows cold and warm air.
Only had it 3 days so probably a bit too early to review, but so far it's ok.

25 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback

Rated 5 out of 5 stars

I totally take back my negative review… 10/10!

I initially left a negative review due to a delivery charge issue, however I completely take back everything I had written.

The customer service, particularly from Mandy was above and beyond, I’ve never actually experienced a company with customer service as good as this.

The Pro Plus fan is really quiet, gives good airflow and is easy to tilt which in the bedroom is great as you can make sure the airflow is directed to you while you sleep. An equivalent from Dyson is almost twice the price and you’re really not getting more for it other than the name.

I would definitely buy again given the customer service I’ve experienced so far and for the quality and prices of the products.

I’m quite difficult to please and rarely leave positive reviews, properly not one of my better traits, however I feel Vortex Air definitely deserves a positive review in this case.

24 April 2026
Unprompted review
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Reply from Vortexair

Thank you for your feedback David and I am so pleased that the Team could resolve the issues for you. Customer satisfaction means a lot to us.

Rated 1 out of 5 stars

Awful Service

Awful service, fan is not powerful enough. The return process is criminal I had to get the refund via my bank’s fraud service. Communication with the company very frustrating and lacking.

27/6/26 In response to your reply, no you did not refund my returned item, I had to get my bank involved to pull the money back, My return was delivered to you on 30/3/26 and I didn’t get my refund until 24/4/26 via the bank complaint process as you did not respond to my queries on the refund.

Thank you for your apology albeit via Trustpilot.

24 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Andrea, I am sorry to hear that you were unhappy with our return process. I can see that you were in contact with the team, who promptly replied to your emails and assisted you with your request to return. The refund was made by ourself as per our returns policy, once the return had been received and checked in our facility as per our returns procedure on our website.

Rated 2 out of 5 stars

Im sorry but fan isn't quite..

Im sorry but fan isn't quite... I bought on reviews and disappointed .. no I wouldn't recommend.. the fan i have is quiet but the company dont seem to do them anymore so thought this sounds good.. its expensive for a noisy bladeless fan..

21 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Brenda, I am sorry that the fan is not working as expected, I can understand your disappointment and frustration. Please can you contact us with your order number on support@vortexcair.co.uk and we will be able to assist you with a resolution.

Rated 5 out of 5 stars

excellent product

like the product, well made and actually did what it was supposed to, very good heater and fan and very quite, only moan was next day delivery did not arrive on the Saturday. overall very impressed

20 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Andrew, Thank you for your feedback and we are happy to hear that you are pleased with your order. I can see that you placed your order on the Friday, and our delivery terms are free next working day delivery.
We do offer a premium paid delivery service for Saturday, however this was not selected by you at the checkout.
Apologies if this was not clear enough

Rated 5 out of 5 stars

good communication speaking to a real…

good communication speaking to a real person to sort my problem
web site could use a review especially the shopping basket.

22 April 2026
Unprompted review
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Reply from Vortexair

Thank you for your feedback, I will pass your comments to our website consultant.

Rated 5 out of 5 stars

Very good build quality

Very good build quality, warms the room up very quickly looks good to the eye. Excellent customer service. Very pleased with my purchase.

22 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the amazing review — we really appreciate your support

Rated 5 out of 5 stars

Brilliant water purifier

Just bought the water purifier/ kettle & am loving it. Had a slight blip setting up so called & was answered immediately & problem solved,even stayed on the phone to be sure it was resolved. No more plastic bottles to throw away,water at the temperature I want hot or cold & it looks smart too.

20 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re glad the product was just what you were looking for

Rated 3 out of 5 stars

I am only going for 3 stars as I…

I am only going for 3 stars as I haven’t used it much, it all looks great slightly noisy on full power, but first impressions seems ok

21 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Chris, Thank you for your feedback.
I am sorry to hear that the fan is noisy on full power. Please can you contact us with your order number on support@vortexair.co.uk and we will see how we can resolve your issue.

Rated 4 out of 5 stars

We have a large open plan living room…

We have a large open plan living room so on trying to warm it the fan struggled to get it up to temperature otherwise pleased with it.

20 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Lesley, thank you for your feedback.
We are glad to hear you are pleased overall.
In large open plan spaces, it can take longer for the fan to bring the room up to temperature, especially depending on insulation and layout.

Rated 5 out of 5 stars

Vortex Air Cleanse is a great product

I purchased two air cleanse Vortex fans for my sons who both suffer from hay fever. Occasionally they both work from home and the air cleanse product has helped them by making the environment much more pleasant.

23 March 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for your feedback — great to know the item met your expectations

Rated 5 out of 5 stars

Vortexair always keep in touch to make…

Vortexair always keep in touch to make sure that you are really pleased with the product in a very personal friendly way. Easy to work with and fast delivery
The H2Oasis is a fabulous product. It is very safe for elderly and easy to learn how to use

20 April 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks so much for the lovely review — it means a lot to us

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