Vortexair Reviews 1,963

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent products but even better Service

Excellent products but even better service. Ordered 2 Vortex Air Pro Plus fans and the delivery was within 2 days which is brilliant. On unboxing we could see the quality was excellent, the functions are great and the operation is quiet and smooth.
We had a little issue with one of the fans, and got in contact with their customer support, and got a response within a few hours. A day later we had the fan replace and was kept updated throughout. Its a rare find these days to find a company so customer focussed and wants to ensure the customer is satisfied above anything else. A huge shout out to Ros for the great support.

We now get to enjoy our new fans, which are brilliant, and when the bad weather comes around again we can enjoy the heat function, which we have already tested and is also great.

Thanks Vortexair

15 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind words about our service

Rated 5 out of 5 stars

The only place to look

Got an absolute bargain on two of the vortexair. I wasn’t sure how the quality was going to be, but I’m pleasantly surprised & very impressed. Even without the offer, the fans are a good price, especially when compared to another certain brand!
They have 10 blower settings, temperature control, oscillate & a timer. I also didn’t realise they blow heat as well as cold air.
I was kept up to date from order to delivery, which was only 5 days in total.
I’m also impressed that the company reaches out to you not only to thank you for your order but also, once received, they reach out again to make sure you’re happy with their product.
If you’re looking for a good quality fan, this company has to be the first & last place you look.
All in all, buyer experience & quality of products are, in my opinion, second to none……Thanku Vortexair & Jules.😻

2 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the great feedback — customer satisfaction is our priority.

Rated 5 out of 5 stars

I contacted vortex on a Tuesday to see…

I contacted vortex on a Tuesday to see if I could purchase a replacement part
By Wednesday my query had been dealt with and the replacement base was in the way free of charge
To say I was super impressed is an understatement- I have had my vortex pro a couple of years and it was only an accident that caused the damage
The fan/ heater is useful all year round during summer heater for the other 50 weeks of the year
It is economical to run looks great and packs a punch hot or cold
It was purchased as a replacement for the mega expensive other brand and is in my opinion superior
Many thanks to Ros and the warehouse at vortex

13 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re pleased to hear our team delivered a positive experience.

Rated 5 out of 5 stars

Quick and efficient!

Quick, efficient service with good updates on delivery, extremely happy with fan!

9 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear your order arrived quickly — thanks for your review!

Rated 5 out of 5 stars

2nd product purchase

2nd product purchase - very pleased with the first and wanted another

13 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the kind words and support.

Rated 5 out of 5 stars

Packaged really well and product far…

Packaged really well and product far better than expected, the fan covers a large area and very powerful so looking forward to being cool in the summer ☀️

13 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the kind words and support.

Rated 5 out of 5 stars

Perfect

Fast free delivery, product is exactly as described and expected. I’m very happy! I have cats and a dog and this is very pet friendly. It’s energy efficient and so quiet, it’s perfect. Also in black and purple, it’s appealing to the eye. Would recommend 100%!!!

11 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Happy to hear everything went well. Thanks again.

Rated 5 out of 5 stars

A good product

A good product, which was delivered the next day.
The fan is a well made, robust unit.
Is really good value and compares well with more expensive better known fans.

8 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Glad you had a great experience with us.

Rated 5 out of 5 stars

This is the third Vortex fan/heater we…

This is the third Vortex fan/heater we have and we absolutely love them. The cooling fan is amazing and the heater is so powerful we dont need the central heating on. Very pleased.

12 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear you’re happy with your order.

Rated 5 out of 5 stars

I love my new fan

I love my new fan! So happy with this purchase, once ordered it arrived within 24hrs!! I would highly recommend these fans.

8 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear you’re happy with your order.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, items well packaged. The fans do as stated and feel and look good quality

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Glad everything arrived smoothly. Thanks for choosing Vortex Air.

Rated 5 out of 5 stars

Love my Vortex water filtration unit

Love my Vortex water filtration unit. It’s easy and efficient to use and I’ve had great service from the team. I have also purchased a fan and other accessories. I would highly recommend Vortex. Thanks

12 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the great review — really appreciate it.

Rated 5 out of 5 stars

A product worth purchasing

Delivery was on time and I was kept informed at each stage. The Vortex Pro Plus is aesthetically beautiful. I have not used it a lot as yet but it is quiet and provides heating and cooling quite efficiently. I also like the personal emails received from Jules.

5 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Omar for being a valued customer and sharing your feedback

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