Vortexair Reviews 1,967

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

The item is great and customer service is good my only complaint is it stated free next day delivery however I waited 6 days for mine. I emailed and was told it would be dispatched the same day but it wasn’t. Everything else was good and I’m happy with my item

7 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the amazing review — we really appreciate your support.

Rated 4 out of 5 stars

Good

Customer service at Vortex was great but the delivery was awful. They delivered to the wrong address then had no communication from the delivery company. Luckily Vortex had told me where it was delivered to so I could get it myself. Not what you expect when you are buying an expensive item. Can’t fault Vortex for their communication but DX express awful.

7 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback. We’re pleased to hear you were happy with the support and communication from the Vortex team.

We’re very sorry to hear about the delivery issues and understand how frustrating this must have been, especially with an expensive item. Your comments regarding DX Express will be passed on, as this is not the level of service we expect for our customers.

Rated 5 out of 5 stars

Only use twice so far as got it for…

Only use twice so far as got it for back up on heating. I’m sure it will also come in when to hot. Order was very well prepared very quick. Delivery service very pleasant gentleman delivered my parcel, even nearly at the end of shift still smiling.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Great to hear your order arrived quickly — thanks for your review!

Rated 5 out of 5 stars

Excellent value

Excellent value, compered to others on the market.
Look nice, and the choice of colours are great.

7 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for your support and for sharing your experience.

Rated 5 out of 5 stars

Excellent compact design and just what…

Excellent compact design and just what I needed for my desk when working from home. Would definitely recommend.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for the amazing review — we really appreciate your support.

Rated 3 out of 5 stars

The product looks like it will be great…

The product looks like it will be great when I need cool air at night over the next coming months and it also looks very sleek. My issue is the trauma I had to go through to receive it as the delivery company you use are awful. I spent hours of my time on live chats and over the phone trying to get it sorted out as the driver allegedly could not find my house despite me giving instructions and my phone number so they could call me. Every other company finds my house with no issues so it was really frustrating.

9 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your feedback. We’re glad to hear you’re happy with the look of the product and hope it works perfectly for you over the warmer months.

We’re very sorry to hear about the frustrating delivery experience and the time you had to spend trying to resolve it. We appreciate you bringing this to our attention and will be sharing your comments with the courier company.

Rated 5 out of 5 stars

Competitive in every way

To begin with the company responded very quickly and in a short time the product was delivered.

The product is everything Vortex claims and performs as well as major competitors models. I have one of those models and Vortex definitely gave it a run for the money.

10 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re pleased to hear our team delivered a positive experience.

Rated 1 out of 5 stars

Vortex Air™ Cleanse - not worth the money

Vortex Air™ Cleanse - Bladeless Air Purifier hot and cold - do not waste your money! In blows out extreme hot air when cold and then warm air in summer! Doesn't purify the air at all.

No heat regulation, you can buy a fan and a cheap heater at a 3rd of cost that do same job

11 March 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Hi Richard, I am sorry to hear that you are not happy with your fan.
I can see that you have been in email communication with one of the team regarding this and hopefully we can find a resolution for you.

Rated 4 out of 5 stars

Still in spring.

Still in spring.

I got this in advance for the summer, so can't really tell you's if its good enough/value for money. However I have had a little blast of it and it does seem ok. Ordered it bank holiday Saturday and it arrived on the Tuesday, so very quick delivery. Delivery company handled it with care. Looks lovely and slim and I like that you can rotate the head of the fan rather than just centred. Only down side at the moment for me is the volume it makes.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Great fan

Great fan plus heater

5 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re glad to hear you’re happy with your order.

Rated 5 out of 5 stars

Great product

Great product! We ordered the vortex bladless fan heater and are very pleased with our purchase, the heat and fan settings work very well and the extra features like spin and timer are very handy. The remote with the product is also great as can change the settings without having to get up and go to the fan itself. Would highly recommend

7 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for taking the time to share your experience!

Rated 5 out of 5 stars

A replacement for an old heater

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I contacted Vortex & it was all sorted with no bother & a refund for the second fan was issued. I am using the heated option at the moment which is heating a medium sized conservatory. So far I’m very pleased.

7 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you Glynis for your review, and its great to hear the team could help.

Rated 4 out of 5 stars

Thank you for the very quick delivery

Thank you for the very quick delivery. I haven’t tried it out yet. My only regret is having blue. Should have stuck to white. That was my fault not yours.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thanks for choosing us — we hope to see you again soon for your next purchase of the white one! 😊

Rated 5 out of 5 stars

Great value

Easy order , fast delivery .. good quality great value for money
V ER y easy to set up . Remote control with batteries very simple to use.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted to hear you’re happy with the product

Rated 5 out of 5 stars

Innovative design

Innovative design attractive looking good price and prompt delivery.

6 May 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We appreciate you sharing your experience

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look