Excellent service by Abbie O'Brien....I ordered an e-voucher however a griend had already purchased a B & Q giftcard so my e-gift not required - i had a speedy response to my problem, resolved withou... See more
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I sent a message this morning requesting guidance within minutes I received a response which I acted upon . I was then able to sort out the problem and was so pleased. It was a pleasure to deal wit... See more
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Maisie did a fantastic job when I called her with a question about my Selfridges vouchers, which wasn’t that straightforward! She called around different departments to resolve my query and called me... See more
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I came across this Vex gift voucher in my Google wallet worried that it was out of date I went onto the website to redeem it I had to enter the voucher number but couldn't find the pin. I emailed them... See more
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Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6k reviews
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Now that's what I call service!
Now that's what I call service!
I stupidly deleted my gift voucher, emailed customer service last night and received it again this morning at 7 01am
Thank you so much Abbie O'Brien you are a 5 star employee
2 April 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that Abbie could assist you with your gift voucher. We appreciate your positive feedback!
Reply from Voucher Express
We're happy to hear that you had such a great experience. Thank you for your feedback.
Abbie O'Brien was very helpful.
Abbie O'Brien was very prompt to reply and helpful with my query, which was resolved with ease.
31 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that your query was resolved. We appreciate your feedback.
At first I didn't understand how they work
I was initially confused about how their vouchers worked and tried to use the VEX one in-store, but Maisie quickly explained everything to me. Great customer service! :)
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that everything was clearly explained regarding the vouchers. We appreciate you taking the time to leave us such positive feedback!
Replacement Gift Card
We had lost a physical gift card in the frenzy of Christmas and received quick, thorough, careful help from Abbie O’Brien
31 March 2026
Unprompted review
Reply from Voucher Express
We are happy to hear that we could assist you in getting a replacement gift card. Thank you for your feedback.
Great experience
My agent Abbie O’Brien went above and beyond to help me in a very quick time!
31 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that Abbie was able to assist you quickly. Thank you for your positive feedback!
Really quick to get back to me
Really quick to get back to me, Kaye Tinsley was very warm and welcoming in her email. Nice to know things can get sorted so quickly!
30 March 2026
Unprompted review
Reply from Voucher Express
It's great to hear things were sorted out quickly for you!
Excellent customer service from Abbie…
Excellent customer service from Abbie O'Brien - thanks for sorting super quick :)
30 March 2026
Unprompted review
Reply from Voucher Express
We're delighted to know that you received excellent customer service and a super quick resolution. Thank you for your positive feedback!
I had an issue with the e-gift card…
I had an issue with the e-gift card which I contacted the support desk about. Abbie O'Brien was the agent dealing with the query and was extremely prompt and efficient in handling and resolving the issue. She was also very courteous and a pleasure to deal with
30 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you sharing your feedback. We're happy to hear that Abbie was helpful in resolving the e-gift card issue promptly and efficiently.
I had a excellent experience with Voucher Express
I had an excellent experience with Voucher Express. I had accidentally deleted a wedding e-gift sent to me over a year ago and asked if they could help me trace or reissue it. I was impressed by how quickly they responded, reissued it, and sent it back to me. Thank you to Abbie O’Brien and the team at Voucher Express for the excellent service.
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we could quickly reissue your wedding e-gift. We appreciate your positive feedback and are glad you enjoyed the service provided. Thank you for taking the time to share your experience.
I wasn't able to access the voucher…
I wasn't able to access the voucher online. I contacted the johnlewis at voucherexpress email address for help and got a reply from Abbie O'Brien within minutes. The issue is now resolved.
30 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue is now resolved. We appreciate your positive feedback and are pleased that our support was helpful and timely.
Great after hours service from Kaye
Great after hours service from Kaye
27 March 2026
Unprompted review
Reply from Voucher Express
We're so glad our after hours service met your needs. Thank you for your feedback!
My Gift Card didn’t arrive with the…
My Gift Card didn’t arrive with the recipient. I emailed customer service and Abbie O Brien immediately replied and resolved the issue. Very happy, thank you Abbie!
28 March 2026
Unprompted review
Reply from Voucher Express
We are so happy to hear that the gift card issue was resolved quickly. We appreciate your positive feedback and are glad that you're satisfied with our service.
I had an issue with a Gift Card that I…
I had an issue with a Gift Card that I had purchased withing 2 minutes Kaye Tinsley had it sorted!!! Massive compliments to Kaye Tinsley for a successful outcome
28 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your Gift Card issue was resolved so quickly! We appreciate your positive feedback regarding the successful outcome.
Kaye was very helpful and resolved my…
Kaye was very helpful and resolved my issue promptly.
Great service
28 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that our service was helpful.
Super fast and kind service
Made a terrible typo on my voucher card but it was sorted out quickly and easily by Abbie O'Brien - Customer Experience Team Leader! Thank you!
28 March 2026
Unprompted review
Reply from Voucher Express
We appreciate your feedback! We are so glad to hear that the typo on your voucher card was sorted out quickly and easily. Thank you!
E Gift Card Download Issue
Thank you to Kaye Tinsley for resolving my issue quickly and with no fuss. Kaye emailed me a PDF copy of my e gift card within minutes and took the time to check she had fully answered my enquiry.
27 March 2026
Unprompted review
Reply from Voucher Express
We are so glad your issue was resolved quickly and efficiently. Thank you for taking the time to share your positive experience; we appreciate your feedback.
My problem became no problem...
I Had a problem with redeeming one of my vouchers.
However with the excelent help of both Kaye and Maisie the problem was solved very quickly and efficiently.
My problem became no problem.
Again a big thank you to KAYE & MAISIE...
26 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue was resolved quickly and efficiently. We appreciate your positive feedback and are so glad our team could help.
My 1st experience of VEX very enjoyable experience
My 1st experience of VEX , very impressed
Extremely wide variety of options, very user friendly
25 March 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you were impressed with your first experience. Thank you for your positive feedback.
Very quick and helpful response from…
Very quick and helpful response from Kaye Tinsley about a problem with delivery of ordered token. Sorted out within minutes.
25 March 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to share your positive experience with us. We're so glad we could resolve the delivery issue quickly.
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