VPN Secure Reviews 727

Reply from VPN Secure

May 28, 2025

Thank you for your honest feedback — we fully understand why you feel this way.

To clarify: we did not acquire the old company or its contracts, only the infrastructure and technology under an asset-only sale. The Lifetime Deals were never disclosed to us, nor included in the financials or merchant records we received (many were sold externally, like on StackSocial).

Even so, we chose to keep those LTD accounts running for two additional years entirely at our own expense, despite never receiving the revenue from them. We understand that from your side, it feels like “the same name, same brand = same obligation,” but legally, it’s not the same company.

We respect your decision if you choose to leave, but please know this wasn’t a careless or greedy decision — it was a tough call by a small team trying to fix a system we didn’t create.

— VPN Secure Team

Reply from VPN Secure

May 28, 2025

Thank you for sharing your concerns — we hear how strongly you feel.

To clarify: after we acquired the infrastructure and technology of VPN Secure in 2023, we worked hard to rebuild the platform, but the Lifetime Deals sold by the previous owners were never disclosed in the sales documents or merchant records we received (they were processed externally through platforms like StackSocial).

We understand you believe we should have known — but we only discovered the full scope months later, well after the deal was closed. Despite that, we kept LTD accounts running for two extra years entirely at our own cost, even though we never received any of the original revenue.

We know this situation has caused frustration and distrust, and we respect your choice if you no longer wish to use the service. We’re here answering every review because we believe in staying transparent, even when it’s tough.

— VPN Secure Team

Reply from VPN Secure

May 28, 2025

We understand why you feel this way — we truly do.

To clarify: when we acquired VPN Secure in 2023, it was through an asset-only deal — we got the tech and infrastructure, but none of the original company’s contracts, obligations, or revenue from past Lifetime Deals.

Even though we weren’t legally bound, we chose to keep those LTD accounts active for two more years at our own cost, trying to offer continuity during a difficult transition.

We know that doesn’t change how this feels for many users, and we respect your decision if you choose to walk away. We’re here addressing every review openly, even the harshest ones, because we believe transparency matters — even when the outcome is painful.

— VPN Secure Team

Reply from VPN Secure

May 28, 2025

Thanks for laying out your concerns so clearly — we fully understand why you (and many others) feel this way.

You’re right that the risk of offering Lifetime Deals sat with the original seller. But here’s the key point: when we acquired the technology in 2023, it wasn’t a purchase of the company — it was an asset-only acquisition. That means no access to the contracts, no access to the revenue collected from LTD sales, and no inherited legal responsibility.

Even so, we chose to keep LTD accounts running for two more years, fully at our own cost — a choice we made because we knew how painful this would be otherwise.

We accept that many will still walk away, and we won’t try to argue you out of your position. But it’s not “bait-and-switch” — it’s a hard operational reality we’ve been open about from the start.

We wish you the best with whichever provider you choose next.

— VPN Secure Team

Reply from VPN Secure

May 28, 2025

Thank you for voicing this — we truly understand how bitter this feels.

To clarify: we didn’t buy the company’s recurring revenue. We acquired only the technology and infrastructure, not the contracts, customer database, or payments from the prior business. The Lifetime Deals you mention were never disclosed to us, never appeared in the official financials, and we never received a cent of that cash.

Even so, we chose to keep LTD accounts running for two more years at our own expense to soften the blow — because we knew how hard this would hit long-time users.

We know that’s not enough for many, and we respect your decision to walk away. But we’ve stayed open and transparent, even when it’s been hard.

— VPN Secure Team

Reply from VPN Secure

Updated May 27, 2025

Updated Answer #2: ⬇️

Thank you for your persistence, Js — we want to clarify again, even if we know this won’t satisfy your expectations.

Yes, the accounts continued operating — because we chose to, as a gesture to users, despite not being legally bound to. We didn’t inherit customer contracts, payment data, or account records in the asset-only sale; we inherited only the tech and infrastructure. The accounts existed purely as technical records within the system, not as active commercial relationships we were legally obligated to maintain.

You’re right that ongoing subscribers (who paid monthly through third-party systems we did access) continued, because those were new cashflow contracts we handled directly. Lifetime Deals were a completely separate set of obligations from the prior seller, tied to sales we never received funds for — and no, they didn’t show up in the merchant statements or audits we reviewed during due diligence.

We understand you believe the legal responsibility should have transferred. But asset-only acquisitions under business law don’t work that way — no matter how it feels emotionally.

We’ll keep facing these conversations honestly, no matter how many edits or harsh words come — because we’re not here to hide.

— VPN Secure Team

Updated Answer: ⬇️

Thank you for expanding your review — we respect that you’re passionate about this and want to address the core points you’ve raised.

To clarify: while it’s true that we acquired only the technology and infrastructure, the reason all accounts weren’t shut down immediately is because we chose to keep the Lifetime Deal accounts running for two additional years at our own cost — even though we didn’t receive any of the original payments or have access to the prior contracts.

We understand the frustration around due diligence, but all audit work was done based on official merchant statements (PayPal and PinPayments) provided by the seller under Boost Network. The LTD sales from StackSocial were never reported to us, and they didn’t appear in the merchant records we were given — meaning there was no legal or financial trace of those obligations.

We looked into legal action against the seller, but the costs and complexities of cross-jurisdiction litigation were prohibitive. So, we focused on keeping the service running as long as we could with the resources we had.

We’re not here to convince you — but we are here to be fully transparent, no matter how hard the conversation.

— VPN Secure Team

Original Answer #1: ⬇️

We hear your anger — and while we strongly disagree with the claim of “illegal” practices or lying, we fully acknowledge how bitter this outcome feels for many Lifetime Deal holders.

The truth is, we acquired only the technology and infrastructure, not the old company’s contracts or revenue, and we’ve been transparent about that from day one. We understand if you choose to walk away — but please know we’re not hiding or ignoring this; we’re addressing every review openly, even the harshest ones.

— VPN Secure Team

Reply from VPN Secure

May 26, 2025

Thanks for your blunt honesty — we know this situation feels like deception to you, even though it was never our intent.

The truth is, we didn’t “choose” to inherit or cancel anything: we acquired only the tech and infrastructure, not the prior company’s contracts, payments, or records. We were upfront about that, even though it meant many customers like you would walk away upset.

We understand you feel this was mishandled — and we respect your decision to leave. But please know we’re not here to deceive; we’ve faced this head-on, openly, even when the message was difficult.

— VPN Secure Team

Reply from VPN Secure

May 26, 2025

Thanks for reaching out — we understand why you’re frustrated.

To clarify: the Lifetime Deal you purchased years ago was sold by the previous owners of VPN Secure (often via StackSocial), not by us. When we acquired the VPN Secure technology and brand in 2023, it was through an asset-only acquisition — meaning we did not receive contracts, payment records, or any revenue from those past LTD sales.

We know this doesn’t change how it feels on your side, and we respect that. But since we never received your original payment, we can’t process a refund. You may want to contact StackSocial or the original seller directly for refund options, as they were the ones who collected those funds.

We’re here if you want to discuss transition offers — but no pressure.

— VPN Secure Team

Reply from VPN Secure

May 26, 2025

Thanks for voicing your frustration — we hear you.

To clarify: VPN Secure was acquired in 2023 through an asset-only deal, not a corporate takeover. That means we purchased the technology, brand, and infrastructure — but not the contracts, payments, or liabilities from the previous company, including Lifetime Deals (LTDs).

We know that explanation won’t satisfy everyone, and we respect that some users will walk away. But we didn’t hide or run: we openly communicated, extended LTD access for two additional years (despite no inherited obligation), and are still here personally answering each tough review.

We wish the situation had been different — but we’ve done our best to face it honestly.

— VPN Secure Team

Reply from VPN Secure

May 25, 2025

Thank you, Aviv — we hear your frustration, and we understand why this feels completely unfair from your side.

The truth is: when we acquired VPN Secure, it was an asset-only deal, not a purchase of the company or its legal obligations. That’s not an “excuse” — it’s the actual structure of the transaction. We didn’t receive contracts, payments, or liabilities; we only received the servers, code, and brand.

That said, we chose to keep Lifetime accounts running for two extra years at our own expense — even though we weren’t legally bound to. We know that’s cold comfort to many, but it wasn’t about trickery or bad faith; it was about trying to offer some continuity in a situation we didn’t create.

We respect your decision to move on, and we wish you a better experience with whichever provider you choose next.

— VPN Secure Team

Reply from VPN Secure

May 25, 2025

Thank you for your review — we understand why this feels unfair, and we appreciate you laying it out clearly.

You’re right on one thing: we acquired the assets only, not the company, not its contracts, and not its legal liabilities. But here’s the key detail: monthly subscribers had to cancel their old billing agreements (with the previous company’s PayPal and PinPayments accounts) and resubscribe under the new company — they weren’t “carried over” automatically. We didn’t inherit anyone’s active payments or contracts.

With Lifetime users, there were no active billing ties, so we voluntarily kept those accounts running two extra years, even though we were receiving no revenue from them at all.

We know none of this feels satisfying from your side, and we’re not asking you to excuse the disruption. But we are here, explaining openly and not hiding behind silence.

Thank you for sharing your feedback, and we genuinely wish you better experiences ahead — wherever you choose to go.

— VPN Secure Team

Reply from VPN Secure

May 25, 2025

Thank you for sharing your concerns — we understand why you feel this way, and we truly appreciate you taking the time to voice it.

Let us clarify, respectfully and transparently:

When we acquired VPN Secure in 2023, we did not buy the company — we purchased only its assets (servers, brand, infrastructure). We did not take over its legal entity, contracts, liabilities, or prior revenues. This is a very standard type of transaction known as an asset-only sale — not a full business acquisition — and while it absolutely feels unfair to Lifetime users, it’s not illegal.

We fully acknowledge that the situation is painful and feels hypocritical, especially when you (rightly) point out that we benefit from the brand while distancing from past liabilities. But the truth is: the money from Lifetime Deals never came to us, and the obligations were tied to a company we didn’t purchase.

Despite this, we kept all Lifetime accounts active for two extra years at our own cost — which we did voluntarily, not legally. We also should have communicated earlier and better, and we’ve publicly owned that mistake.

We’re not here to argue or dismiss your feelings — only to explain the facts honestly. You are, of course, free to go elsewhere, and we respect that choice. But we are not operating illegally, and we’re not hiding. We’re still here, still facing this criticism head-on, and still doing our best to be transparent — even when it’s unpopular.

Thank you again for your feedback. We genuinely wish you better experiences ahead.

— VPN Secure Team

Reply from VPN Secure

May 25, 2025

Thank you for taking the time to leave this detailed review — even though it’s harsh, we respect that you’re speaking your mind.

We want to clarify a few points as openly as we can, knowing full well this may not change your opinion.

When we acquired VPN Secure in 2023, it wasn’t a purchase of the company — it was an asset-only acquisition. That means we took on the infrastructure, servers, brand, and technology, but not the legal contracts, liabilities, or funds from the old business (BoostNetwork Pty Ltd). We did not receive the money from past Lifetime Deals, nor the contracts behind them. We fully understand how that sounds like a technical loophole to many users — but legally, that’s the distinction between acquiring a business’s assets and buying its corporate entity.

Now, as for why we “kept some customers and got rid of others”:
We kept all monthly, annual, and business subscribers who were actively paying into our own newly set-up merchant accounts — because those were new contracts created under us, not under the prior company. For Lifetime users, we had no payment records, no obligations, and no revenue flow. Even so, we chose to keep Lifetime accounts active for two additional years entirely at our own expense, to avoid cutting anyone off abruptly when we realized what had happened.

We fully acknowledge that our communication around this was late and imperfect. We should have informed Lifetime users earlier, and we’ve apologized for that repeatedly. We’re not hiding from the criticism — we’re here, every day, answering reviews, even when they’re angry or calling us crooks. That’s not something we have to do; it’s something we believe is right to do, even if it doesn’t win people back.

You’re right: there are many VPNs out there. We respect your choice to go elsewhere if you feel you can’t trust us. We sincerely wish you a better experience with whichever provider you choose next.

Thank you again for your feedback — it matters, even when it’s hard to hear.

— VPN Secure Team

Reply from VPN Secure

Updated May 24, 2025

Just to clarify, no purchase made with us was canceled without refund. The Lifetime deals were sold by the prior company, and we never received those payments. We understand it still feels unfair, but we’re being transparent, even if it’s unpopular.

— VPN Secure Team

Reply from VPN Secure

May 24, 2025

You are making sense from a consumer fairness standpoint — we hear you loud and clear. But from a legal standpoint, asset-only sales do work exactly like that: we acquired the servers, tech, and infrastructure, but not the company entity, its liabilities, or its prior contractual obligations. That’s not us “picking and choosing” — that’s literally what the legal structure allows.

It’s frustrating, we get it. We’ve explained (probably a thousand times by now) that we didn’t inherit the LTD contracts, we didn’t get the original funds, and yet we still kept those accounts active for 2 extra years, at our own cost, trying to offer some continuity.

You’re allowed to disagree with how we handled it — no argument there. But we didn’t design the asset-only deal rules, and we didn’t dodge responsibilities we legally acquired. We’ve simply explained, openly, what happened and how we tried to handle it (even knowing it would make us wildly unpopular).

— VPN Secure Team

Reply from VPN Secure

May 24, 2025

Thanks for laying that out — and yeah, we get why it feels like BS from your side.

To clarify (even if you don’t want to hear it): the “not knowing” part wasn’t about pretending LTDs didn’t exist — it’s that when we bought the assets (servers, tech, infrastructure) in 2023, we didn’t get the customer contracts, payment records, or any LTD revenue. Those sales (many from third-party sites) weren’t disclosed, and we didn’t inherit them legally.

We know that still feels like a slap in the face, especially when you were a daily user. We kept the lifetime accounts running two extra years at our own cost — not because we had to, but because we genuinely didn’t want to cut people off right away.

If you’re walking away, we respect that decision. But we’re not hiding, we’re not ghosting, and we’re definitely not pretending this was easy or “just business.”

Thanks for the time you spent with us, even if this is where the road ends.

— VPN Secure Team

Reply from VPN Secure

Updated May 24, 2025

Edited Answer: ⬇️

Thanks, Giorgi — we genuinely appreciate you giving us a fair second look. We know this situation sucks, but hearing from people like you who actually read and weigh things means a lot. We’ll keep showing up, owning it, and hopefully regaining a bit of trust over time. 💛

Original Answer: ⬇️

We hear you — and no, it didn’t just “randomly” cut off.

Here’s the raw truth: when we acquired only the assets of VPN Secure (not the company, not the contracts, not the liabilities) in 2023, we weren’t legally bound to the old Lifetime Deals. But we still kept them running for two more years at our own cost before finally shutting them down.

We know that still feels like betrayal to many, and we understand if you no longer trust us. But we’ve been upfront about the situation, even when it’s unpopular — and we’re here answering every review, not hiding behind silence.

Thank you for sharing your honest feedback.

— VPN Secure Team

Reply from VPN Secure

Updated May 24, 2025

Oh wow — you caught us! 🎭

Yes 😱 we use tools like ChatGPT to help draft responses. Imagine that: a small 3-person team with thousands of reviews, trying to communicate clearly, transparently, and consistently — using technology to assist, not to replace, human oversight. Scandalous, right?

Let’s break it down:
✅ Every reply is reviewed by a human.
✅ Every decision is made by a human.
✅ Every backlash is faced by a human (hi, it’s us — we’re here, reading these!).
✅ Every tough, unpopular explanation we’ve given? Still our explanation, whether or not it was drafted with AI assistance.

You know what’s funny? It’s 2025, and companies using AI to handle workload spikes is the norm — not a sinister plot. But hey, if using tech tools to stay on top of 600+ reviews makes us the cartoon villains in this saga, then sure, we’ll wear the cape. 🦹‍♂️

As for the real issue — the Lifetime Deal shutdown — we’ve been transparent (painfully so), and yes, we knew the fallout would be rough. But no, we’re not scammers. No, we’re not hiding behind bots. And no, we’re not ghosting anyone: we’ve shown up, replied, explained, and taken the hits directly — even when it stings.

So thanks for the flair and humor in your comment; honestly, we appreciate it. And hey, we’re right here — whether we reply with help from AI or just by drinking six coffees in a row and typing until midnight. ☕

— VPN Secure Team (yep, still real people)

Reply from VPN Secure

May 24, 2025

Thank you for sharing your thoughts — we know many Lifetime users are upset.

The reality is: when we acquired the infrastructure in 2023, we didn’t inherit the old company’s contracts, liabilities, or funds. Even so, we kept Lifetime accounts active for two more years at our own cost, trying to offer continuity.

We understand if that doesn’t feel like enough, but we’re being open about the situation — even if it’s unpopular.

— VPN Secure Team

Reply from VPN Secure

Updated May 25, 2025

Updated Answer: ⬇️

Thank you, Christopher — we hear you. We know legal explanations don’t erase the frustration, and we respect your right to hold a strong opinion. We’ll keep showing up to answer openly, even when it’s unpopular. — VPN Secure Team

Original Answer: ⬇️

Thank you for your feedback — we understand this situation has left many Lifetime users frustrated and angry.

While we didn’t inherit contracts or funds when acquiring the infrastructure in 2023, we acknowledge that doesn’t lessen how this feels on your side. We’re here, answering openly — even knowing it won’t satisfy everyone — because we believe transparency matters, even when it’s hard.

— VPN Secure Team