I have used VPNUK for a number of years and have always been extremely happy with the total service they provide. Whether for technical setup help or any other query, contact with a team member has al... See more
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Very helpful and knowledgeable support that goes above and beyond to help. Good quality IP addresses which means you don't get banned and rate limited by services. Lot's of different options in terms... See more
After much deliberation I chose to use VPNUK as they were able to offer me a stable dedicated IP. I am now able to whitelist my vpn ip to secure admin access to my website. Also, the 24hour tech sup... See more
Its not often we need to use the online help desk, but when we do its always been handled promptly and efficiently. This time Danny sorted out the issue and it was quickly dealt with. Been using the s... See more
Company details
Written by the company
Welcome to VPNUK, your gateway to secure and private networking since 2007. With a mission to protect and enhance your online experience, we've been assisting people globally, ensuring their digital life is safe and unrestricted. In today's world, where our lives are increasingly online, privacy and security are more than just necessities; they are our rights. At VPNUK, we understand the importance of safeguarding these rights with cutting-edge technology and unwavering commitment. For the home office, the seamless integration of VPNUK means you can focus on your work without worrying about data breaches. Your online activities are your business alone. For businesses, VPNUK is the guardian of your digital doorway. Whether it's through encrypted connections or IP whitelisting, we ensure that every byte of data is protected, so you can operate with peace of mind. For globetrotters and the always-on-the-move, VPNUK is your portable fortress. Access the internet freely, securely, and privately, whether you're sipping coffee in Madrid or catching up on emails at the airport. And for the entertainment enthusiasts and gamers, VPNUK is your ticket to a world of content. Bypass geo-restrictions to access streaming media, games, and online services from anywhere, enhancing your online experience without limits. With VPNUK, it's not just about connecting to the internet; it's about connecting securely, privately, and freely. It's about making the digital world accessible to everyone, everywhere. Because at VPNUK, we believe in a world where the internet is without borders. VPNUK | Always Secure - Always Private - Always Encrypted.
Contact info
71 - 75 Shelton Street, WC2H 9JQ, London, United Kingdom
- +44 203 287 7781, +1 310 341 0210
- tickets@helpdesk-vpn.uk
- vpnuk.net
Dedicated IP
Purchased the dedicated IP across 2 separate accounts, each time I pressed connect it would connect then immediately disconnect. I therefore cancelled both accounts. Imagine my surprise when they have charged one of my accounts despite it being cancelled. It shows as cancelled on their own website and shows as cancelled on the renewal email they sent. I presume the 2nd account will also get charged now. What is the point of cancelling if you're going to charge anyway? Bunch of charlatans.
8 August 2021
Unprompted review
Reply from VPNUK
Hello Amanda, many thanks for your review, we are sorry you had problems configuring your VPNUK service, we appreciate the configuration of our Dedicated IP accounts can sometimes be daunting, our Live Help team are always on hand to help in these situations.
I have also investigated your billing issue and found the problem was that you had cancelled the second subscription after automatic rebilling had occurred. I have now resolved the issue and issued a full refund for the renewal payment.
Should you wish to try our service again as month long free trial, I am available for you to contact via email: danny@vpnuk.info
Really poor service
Really poor service. Miserable customer support.
I am on a dedicated server costing about 3x the basic tier asthe basic tier was too slow. The dedicated server is even worst.
This morning speed was below 1mbps download and ping more than 500ms.
Customer service is miserable and incompetent. First thing they do is blaming their issues on you. This morning pretending it was me because no other user complaining. So unless yhey are selling dedicated servers to multiple users it is just embarrasing.
Very bad service.
Update: Thanks for confirming your first approach is blming the issue on the client. To amke it clear, any of my connections, without activating the VPN have ping times below 20ms, bandwidth in the 10s of mbps. Once I switch on VPN ping goes in the 100ms and bandwidth drops below 3mbps, in some cases even below 0.5mbps.
So my setup is fine, your VPN is shot.
Cherry on the poo-cake. Your support cited "No other client is complaining with the server" talking about a dedicated server. Not even competent enough to understand the difference between shared and dedicated server. Unless you are selling dedicated servers to multiple user, thus the reson for the poor service.
I wrote to the email address cited below. Still waiting for an answer. Last answer I got was fairly useless. so no big hope again.
UPDATE sept 25th: almost 4 months down the line i can confirm a reputable service provider is able to do the 'impossible' and they are doing it quite decently at a price that is marginally higher than your.
1 June 2021
Unprompted review
Reply from VPNUK
Hello Davide, many thanks for your review and apologies for what you consider to be a poor experience.
Upon investigation of our customer services logs we have found the support given to you this morning was more than competent and extremely professional considering what the support agent was up against. As explained in our earlier conversations, your ping times and routing speeds will be a problem.
I'm afraid routing to our service is something we cannot help with, its impossible. If you manage to get your routing fixed with your ISP or network administrator, you should be firing on all cylinders.
As always, I am available for you to contact at danny@vpnuk.info
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