KeepSolid VPN Unlimited Reviews 1,215

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting the team's helpfulness, friendliness, and quick response times. The service is often described as reliable and effective, with many users appreciating its long-term performance and ease of use across various devices. Reviewers also commend the product itself, noting its features and overall quality. However, some people were dissatisfied with the user experience, mentioning issues with server shutdowns and a lack of clear communication regarding these changes. A few other people also felt that customer support sometimes used scripts, failed to answer questions, or blamed the customer's equipment.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, with many praising the speed, quality, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting its reliability and high quality over... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and quality of... See more

User experience

Clients share ambiguous opinions on user experience, with many reviewers finding the service consistently... See more

Product

Customers had positive experiences with the product, with many expressing their love for it and highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more

Company replied

Rated 4 out of 5 stars

I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.

Company replied

Rated 4 out of 5 stars

I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot. The customer Suppor... See more

Company replied


Company details

  1. VPN Service
  2. Internet provider

Written by the company

VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Using VPN Unlimited over 10 years

I've been using VPN Unlimited for over a decade now and I'm very pleased with it. Great help while traveling!!

18 January 2026
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thanks for being with us for so long! We’re glad the service continues to meet your needs.

Rated 5 out of 5 stars

I am a lifetime VPN user

I am a lifetime VPN user. It is important to me to keep my purchases and transactions safe. I use Keep Solid to that end. I've been using this for many years and am completely satisfied. The price, the service, and the knowledge you are safeguarding on your computers is reassuring.

9 January 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for sharing your experience!
We’re glad to hear that VPN Unlimited has helped you keep your purchases and transactions secure over the years. Your trust in our service, pricing, and commitment to protecting your data truly means a lot to us.

Rated 1 out of 5 stars

Change of subscription ownership

I bought the lifetime subscription about quite a while ago and I don't use vpn so often but recently I tried to Log in and I got the message that my account has been banned. Contacted the customer support and I was told that my subscription ownership has been changed to some other account and I was given an email address which I have no clue about.
I have tried to ask them why and how can they do it and I could not get a satisfactory answer.
I didn't get any information about the subscription ownership change at all.
To me it seems that they sell the subscription cheap and then this way they get rid of people and take their money.
I have lost my money but I would suggest people who are using this service to keep their import
ant stuff out of this vpn reach.
Obviously I would never buy anything from them again.

18 December 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your feedback. We’d like to clarify the situation.

Initially, a third party contacted support and provided a screenshot claiming ownership of the subscription. Based on that evidence, the subscription was transferred. You later contacted us as the original owner and provided official proof, including the redemption code, via the email address linked to your account. After verifying this, we fully restored your lifetime subscription.

This review was posted before the case was fully resolved. We apologize for the inconvenience caused and appreciate your patience. If you have any remaining questions, please contact us at support@keepsolid.com — we’re always ready to help.

Rated 1 out of 5 stars

The VPN is not working anymore for…

The VPN is not working anymore for Denmark or at least all the websites I try can see that I’m not located in Denmark

15 November 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Sorry for the trouble! Some websites may temporarily detect VPN locations. Please try reconnecting to еру Denmark server to refresh the IP. If the issue continues, send us the details at support@keepsolid.com — we’ll help.

Rated 5 out of 5 stars

Easy to use

Easy to use , and great product. Excellent customer service team

19 November 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you so much for your kind words! We’re really glad to hear that you find VPN Unlimited easy to use and that you’re happy with both the product and our customer service team. We truly appreciate your support!

Rated 5 out of 5 stars

Keepsolid

New update:
I have been using Keepsolid's services (vpn and passworden and dns) for about three years. During this time, I have not encountered a single problem and the service is of high quality. Recently, the Vless protocol has been added to this company's VPN, which is great. It is a pleasure to see that the company is constantly updating and innovating. I hope it continues like this. Thank you

6 November 2024
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you so much for your wonderful feedback!
We’re truly glad to hear that you’ve been using our VPN, Passwarden, and DNS for several years without issues — that means a lot to our team.
However, we don't provide the Vless protocol, but we provide the KeepSolid Wise protocols. These types of protocols are specifically designed to bypass local restrictions.

Rated 5 out of 5 stars

Excellent service, real pros.

I've been using VPN Unlimited for about 6 years. I've been using various computer systems ever since 1981. And, let's face it, VPN service is pretty technical stuff that is largely non-intuitive. That's why a great customer service department is essential for dealing with puzzling problems that can come up. I've had a few occasions where I needed assistance to figure out why something suddenly wasn't working, or how VPNs work on different devices, or why I needed to change some setting that had previously worked. They ALWAYS have responded relatively quickly, ALWAYS understood the issue, and ALWAYS had the right answer the first time. And usually they had a solution already written in clear steps, which tells me this is not a start-up outfit, they are not just some kids learning on the job, but well-established pros who know this stuff inside out. AND they follow up. Then I had an issue where I needed to change the registration email address. Logic won out over the rules, and a heartfelt thanks is in order. Super service. ⭐️⭐️⭐️⭐️⭐️ and a 🏆

1 November 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you so much for your thoughtful feedback and long-term trust! We’re truly glad to know that our support team has been able to assist you effectively over the years. Your appreciation motivates us to keep delivering reliable service and top-notch customer care.

Rated 5 out of 5 stars

Lost MFA Information

Over the years, I lost both the backup codes and access to the authenticator I use. Emailed support to get it reset. Was told I need to get a copy of the receipt and open a new account and they will move everything over to the new account.

Bought it in 2017. Didnt even remember where I bought it from. They were super patient and found where I bought it, so I could reach out to get a copy of the receipt.

took a few days back and forth, making sure I understood what I needed to get and what I needed to do. Through out this time, They were very patient and very professional with me.

I am back on line with new account, purchase history ported over and all necessary authentication codes in a safe place and backed up.

28 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for sharing your experience! We’re glad our team could assist you in restoring access and transferring your purchase history smoothly. We truly appreciate your patience and kind words — it means a lot to us!

Rated 5 out of 5 stars

Very good VPN and the support service…

Very good VPN and the support service is very fast

24 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

We’re happy to hear you’re satisfied with both VPN Unlimited and our support team. Your trust means a lot to us — enjoy safe and fast browsing!

Rated 5 out of 5 stars

easy to use

easy to use, good speed, great support

8 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your 5-star review! We’re glad to know you enjoy the speed, simplicity, and support. Your feedback motivates us to keep improving the service.

Rated 5 out of 5 stars

whenever my VPN service is out

whenever my VPN service is out, it could be due to electricity outage, and when i contact Keep Solid VPN about not having service, they respond quickly, effectively, restoring any problems they can solve!
I have used this company for almost 10 yrs and am very pleased with their personalized service!
highly recommended!

3 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for such a thoughtful review! We’re delighted to know you’ve been with us for nearly a decade and still find our service reliable and responsive. Our team is always here to help ensure your connection stays smooth and secure. We truly appreciate your continued trust and recommendation!

Rated 5 out of 5 stars

The communication

The communication, it took a couple of emails only because I am not familiar with some of the terminology. Once we sorted that out my account was up and running thanks so much.

4 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your kind words! We’re glad to hear that our team could help get your account up and running smoothly. We always strive to make the process as clear and easy as possible.

Rated 5 out of 5 stars

Good VPN with great customer support

I bought a lifetime subscription back in 2020, and recently had to contact support. They were super helpful, friendly and replied very fast. I heard years ago that apparently there's a correlation between trustworthy VPNs and friendly/personable support, so take that as you will.

I'm not a frequent user of the VPN itself so I can't give a solid review on it, but generally speaking, it's been sitting there on my PC for 5 years and it just works whenever I need it. It may not always be the fastest depending on which server you're connected to, but it's come in helpful quite a few times and I trust it.

2 October 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for sharing your detailed feedback and for being with us since 2020. We’re happy to hear that our support team was able to assist you promptly and that VPN Unlimited continues to serve you reliably when needed. Your trust and loyalty mean a lot to us!

Rated 5 out of 5 stars

Fast and reliable VPN with excellent customer service

I've been using VPN unlimited from keepsolid.com for almost 5 years and I find it reliable and easy to use. Just be aware you may lose LAN access to your other devices when using the optimal protocol setting.

What I especially like is that you can either use the app or opt for manual setup which works great on Android with the built-in VPN client. This is extremely convenient. I use the app on Windows but always manual setup on mobile.

I had to contact their customer service by email today to update my email address and I was impressed by how professional and reactive they were.

30 September 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your detailed feedback and for being with us for almost 5 years! We’re glad you find our service reliable and easy to use across different platforms. We also appreciate your kind words about our support team—we’re always here to help. Enjoy your secure browsing!

Rated 1 out of 5 stars

Is more then 2 months i got problem…

Is more then 2 months i got problem with the italian servers i wrote again to support team on 19 september and i don't any respond, make new server and distroy the old ones?

1 August 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

We’re sorry for the inconvenience with Italian servers and the lack of reply. Could you please email us again at support@keepsolid.com with your previous ticket number or details, so we can re-check the case? This will help us investigate and resolve the issue faster.

Rated 4 out of 5 stars

Owner of VPN unlimited service

Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer).

However, I reached out and got immediate respons (<2 min) on the question. After talking back and forth, I created a new account and let the info be transferred. In the end it was less daunting then expected.

It was fixed in less than 30 min, which is insane for customer supports all around. Kudos to KeepSolid!

11 September 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for sharing your experience! We’re delighted to hear that our support team was able to assist you quickly and make the process smooth. It’s great to know that everything was resolved in under 30 minutes. Your kind words motivate us to keep delivering fast and reliable service.

Rated 1 out of 5 stars

Poor speeds

Poor speeds, most of the free VPNs are faster.

23 August 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your feedback. We’re sorry to hear about the slow speeds. Please try connecting to the nearest server to your location, as this usually provides the best performance. You can also test different protocols in the app. If the problem persists, kindly contact our support team at support@keepsolid.com with more details so we can assist you further.

Rated 5 out of 5 stars

Good support

Good support, very responsive and efficient.
Problem solved very quickly, thank you

27 August 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thank you for your kind words. We’re glad to hear that our support team could assist you quickly and efficiently. If you ever need help again, don’t hesitate to reach out.

Rated 1 out of 5 stars

blocked torrents

28 August 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Please note that torrenting is supported only on specific VPN Unlimited servers marked as P2P-friendly.
To help you further, could you please contact us at support@keepsolid.com and provide more details about the issue you are experiencing?

Rated 5 out of 5 stars

Great support if you need to reach out

I had to make some account changes that I couldn't do on the keepsolid account webpage and support was responsive in making this happen.

All my interactions when I needed support was met with very satisfactory results.

18 August 2025
Unprompted review
KeepSolid VPN Unlimited logo

Reply from KeepSolid VPN Unlimited

Thanks for your kind words! We’re happy to hear our support team was able to help you and that your experience has been smooth. We’ll be here anytime you need assistance!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look