Owner of VPN unlimited service. Got into contact with Support as there was no option to change mail adresses (bummer). However, I reached out and got immediate respons (<2 min) on the question.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently changed my primary email and it was tied to my VPN Unlimited account. The support team helped me transition my purchase history so that I could keep using VPN and SmartDNS.
Company replied
Nice program Kind support Not perfect but has good potential.
Company replied
I have used this VPN for a number of years now and I am based in China, It has proved a lifeline to the outside world for me and the best VPN i have used and I have tried a lot. The customer Suppor... See more
Company replied
Company details
Written by the company
VPN Unlimited is one of the best virtual private network services to protect all data you receive or send over the internet, to surf the web anonymously and to bypass restrictions. Get 7-day free trial of our online VPN service and try for yourself.
Contact info
United States
- support@keepsolid.com
- vpnunlimited.com
4.2
Great
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Customer service is good
The VPN service itself is patchy - speeds often seem very low on some servers. But the support is surprisingly excellent - they come back incredibly quickly.
2 May 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
They answered my request in no time
They answered my request in no time. I am very happy with the service .... well worth using.
23 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)
Excellent customer service
Excellent customer service! I contacted them via email and my issue was resolved within hours. I am so happy that I have a lifetime membership with such an outstanding company.
24 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!
Avoid no real support !
Avoid no real support !
Got a new account yesterday 4.23.24
My support requests or questions were closed without even answering them and I'm having issues and problems with my set up
I have been using VPN for streaming for over 5 years and never accoutered such poor support
24 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Sorry to hear that you are feeling this way.
We have already answered you in ticket #1149097.
If you need further assistance, please contact us again via email.
Perfect service in every way.
Very professional staff,great service and best value available.
In the words of Tina Turner " your simply the best,better than all the rest" Tried other VPN's but their service didn't come close.
Keep up the good work.
23 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!
Great Service and Great Support
I got an awesome deal from a website. I didn’t know about the company so I was pretty nervous in the beginning. I’ve been using it for 4 years, and from my experience, I would have got this app even if I didn’t get a deal. App is great, speeds are great and support is great. They respond quicker than my family or my friends. I recommend this app to everyone who is considering a VPN and not sure what to get.
21 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for taking the time to leave a great review. We are happy to hear you enjoy using our service. Please don't hesitate to contact us anytime you need any assistance
Great service
17 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)
Fair price for great servie
Great customer support. Servers around the world. Not a noticeable degradation in browsing and streaming experience. Been using it for years and remain very happy.
16 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
VPN Unlimited keeps improving.
My experience is that KeepSolid tries to respond to customers in a way to make things easier. All in all VPN Unlimited keeps improving.
15 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your positive review on our product. We appreciate it.
Excellent VPN
Great interface, options to customize the service and excellent customer support if a problem occurs (in my case slow speeds with the new AT&T Air wireless internet).
14 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
Best handholding ever
Almost ten years, lifetime subscription, used others but no one has better help when I really need it. 
13 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)
The vpn isn’t consistent
The vpn isn’t consistent. It slows the WiFi down an offers minimal US cities from Anguilla
9 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
1) We provide the maximum possible connection speed for the current conditions.
However, the conditions for your connection may vary because of the current workload on the selected VPN server and the distance from you to the selected VPN server.
Also, there is always a chance of slowdown because of your ISP throttling VPN protocols.
As a suggestion, try to connect to a few servers that are geographically closer to you with the lowest workload.
Also please, try to switch to a different VPN protocol in the Settings -> Protocols of the app.
2) VPN Unlimited has over 3000+ high-speed servers across 80+ locations all over the world.
We are constantly expanding our VPN solution server presence.
You can vote for the new server locations here:
https://www.vpnunlimited.com/help/specials/server-locations
Their staff is the difference
I don’t usually use my VPN software & when it suddenly didn’t work when I needed it most, I contacted support.
Within minutes I was back up and running, they were extremely patient & thorough. And always responsive - every inquiry has gotten a response immediately.
So If you’re thinking of getting a VPN, please keep in mind that no matter how good their servers or software is, if you can’t get it to work for you? It’s useless.
And that’s why KeepSolid wins for me; their customer service is top notch.
9 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you for taking the time to leave your excellent review! We're glad to hear about your positive experience with our customer support team. Feel free to contact us if you need any assistance in the future.
Reliable product and speedy support!
7 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)
Emailed support my issue
Emailed support my issue and they sent detailed steps on what to do to fix my problem. Fixed and surfing safely.
26 March 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review, have a great time using VPN Unlimited, and don't forget to recommend us to your friends ;)
Good service for a very reasonable price.
I've been using them for several years. VPN paid once for life. Nothing to complain about. The customer service response is quite fast. if you don't need a large number of servers, this service is for you
4 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!
The service is really precessional
The service is really precessional, patient and user friendly, when I sent my request to those personnel, they gave the feedback with really great helps, which supported my issue quickly and successfully. Really thank you for their efforts. Good app good nice service.
5 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for your kind words. We truly appreciate our customers and we strive to provide the best service.
Have a great time using VPN Unlimited.
thanks to the quick reply of support…
thanks to the quick reply of support team
2 April 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!
Using this service on all my devices…
Using this service on all my devices (6) for many years now, and never had any major issues with it. Yes, sometimes it takes a little time to connect and it has problems with UK streaming sites. However, there are workarounds for most problems, you only have to ask the customer service team. Whenever I contacted them I got a swift and helpful response. Other IT companies could learn from them.
26 March 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thank you so much for taking the time to leave us an excellent review, Erik. Have a great time using our service.
The response time to any questions is…
The response time to any questions is 1st class and more or less instant..
Any instructions are clear and effective.. thank you
22 March 2024
Unprompted review
Reply from KeepSolid VPN Unlimited
Thanks for your 5-star review.
We strive to provide the best service for each customer, so we are glad to hear that you are enjoying it.
Have a great time using VPN Unlimited!
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