VPZ Reviews 

I was a new customer to VPZ when I bought a new Geek Vape device at the beginning of November. This was to replace an old one which had broken and was bought at a different store. I visited the store again on 7th November for some vape juice and asked advice about replacement coils as the new device was an updated model. I bought the ones advised by the store assistant. When I tried to replace the coil a couple of weeks later I realised they were completely the wrong ones.
As far as I was concerned it was a simple mistake and assumed it I would be offered a replacement. Not a big deal. Unfortunately the same store assistant chose to respond in a very aggressive way (even though I had been polite) and told me it was too late. Apparently I should have returned to the store earlier (within 7 days)and they couldn't change "the rules ". Having explained that I don't live in the same town I was rudely told it wasn't "that far" and I was offered 10% off the coils I should have had in the first place. So leaving me £14.99 out of pocket. I did not take up the offer.
I wrote a review about the local store and approached customer services. Their responses just hid behind T&C's and didn't address the unfairness to the paying customer about being mislead into buying the wrong product which was not fit for purpose. This from the company which boasts of being the vaping specialist!
If I was not spoken to the way I was in store I would have continued to go there. Never again. I have told friends about what happened and they can hardly believe the rudeness. Not to mention how it is that a company refuses to put right their error.
Just over a week later I am as upset by the way I was treated as I am by wasting £14.99. I honestly doubt whether the assistant would have behaved that way if I wasn't a 70 old woman that they felt it was OK to speak to a customer like that.
My advice is to make sure the advice you are given is correct. If it is wrong and you don't point it out in time this company will not budge.
With so many vape stores around, not to mention the Internet, customers can vote with their feet and their money. VPZ might do well to remember this.

Visited the motherwell store, I was recommended a vapresso pod kit. I was advised the first pod can taste different when first using the device.I replaced it with a new pod after letting the vape juice absorb and it has been much better than expected. Excellent customer service and great value

Again 5 star service can’t go wrong with this company delivered day after order nowt wrong with my order spot on !

Luke in our local Exeter store is just fantastic, having vaped for several years and been in many a vape shop I have never been made to feel more welcome then I have with Luke, he is a pleasant, knowledgeable and kind young man, he never pressures you in to buying, he actually listens to what you like or don’t like and makes good honest suggestions, the store itself is always clean, tidy and well stocked, he is an absolute credit to the company and I hope is treated well and given every opportunity to advance. Well done Luke, keep doing the amazing job you’re doing!!

A big massive thank you to Tara in Sauchiehall street who fix my ongoing issue with the batteries in my devices!! Never had an issue since! The staff in this store are always so friendly, professional and knowlegable. Please give them the recognition they deserve, always a pleasure to visit!!

Martyna, who was the one responding to me, was fast, diligent and had excellent service and thus had my issue resolved within an hour of writing to me. Honestly great customer service and very friendly 10/10

I have been a customer of VPZ for over 10 years. The guys in the shop in Penzance are really nice and professional. I am writing this review for the online service, specifically the support representative, Dave, who, after VPZ sent me the wrong product, refused to refund me because I had opened it. I understand this is a policy, but since VPZ made the mistake, I believe they should have accommodated my request or perhaps sent a voucher or something to make up their error, but nothing?. So VPZ has just lost a loyal customer.

Asked for 50/50 for my vape, got recommended S - Elf juice, never thought of looking at the bottle got home mixed in the nic shot tried it wasn't like my normal e-juice looked at the bottle 70/30!! Don't they understand what 50/50 is?!! 12.99 too very expensive! I needless to say I won't be using vpz shop again! Stick to my online shops fraction of the price good loyalty rewards lesson learned!

Feel scammed.

Went into York store for the dojo deal. Device for £9.99 and a pod for 1p.

Was told by staff in the store I had to buy two devices to get the deal which is not the case.
I have checked the T&Cs on the website and with head office.

Have reported to head office and will report to trading standards too.

Pressured upselling and blatantly made up extra terms and conditions to get me to buy more than I needed.

Head office are telling me they were simply offering me 2 for £20. The actual truth being the sales person made it explicit that to get the deal I had to buy two.

Trading Standards are happy to take this case forward having spoken with them today.

Excellent experience with the staff ,very knowledgeable and helped me start my vaping journey again .

The quicker this company goes bankrupt and gets far away from the vape industry the safer it will be, they are killing the vape industry.
I encourage everyone to steer clear and not encourage this company

Had an issue with a device that I ordered online. Spoke to a Fiona over live chat on the website and she was very understanding of my problem and helped with the next steps to solving the issue. Great service and wouldn’t go to anyone else for vape needs.

Vpz have the best customer service I have ever experienced. I had a delivery go to the wrong address and they sent out a new order straight away, very polite, helpful and positive. In store they are always amazing and help you in any way they can, I would never go anywhere else.

I was served by Chloe in the Swansea city store. An amazing girl who helped me find the perfect vape and vape oil.Honestly cant see me ever changing product now thanks to how well educated she was on what i was actually buying.
I never felt under pressure to buy at anytime and was allowed to try first.
Thanks chloe for a really positive experience.
Kacey

Bought a new ecig only 4 weeks ago, stopped working after a week, went in to buy a new coil, said they didn’t have any but ‘lucky me could buy a new tank. Did that a week later, same problem, this time they said I needed a new battery even tho I had the receipt they wouldn’t replace it. Absolute scammers and liars please avoid at all costs

This is my local, always well stocked and helpful. Thanks to wayne for helping me find some new liquids to try.

Had Great service from Wayne, he couldn't help enough.

first time at this shop and i was made to feel welcome, the man with the black hair and tattoos called Wayne gave me a great deal on the liquids i was looking for, it was nice to talk to someone who gave me there full attention and help, would highly recommend coming to this shop for the customer service.

Would not recommend.
Used to use this store over a year ago, found better products at better prices elsewhere but I was curious of how much loyalty rewards I had left and thought I’d use them to buy liquids. His words was, No big store or brand do 50/50 in 10ml bottles. I’m not new to vapes, he talked utter rubbish about competitors and . Had loyalty rewards to use so wanted to spend it and close it. The Self Juice Fruits he said was the best sellers.. Worst juice I’ve had. Burns your coil a lot quicker and very short on flavour.

I always get great customer service in the bridgend store, the guys are always super helpful, Rog served me today, he was happy and so helpful, telling me all their new flavours and offering the flavour of the week, lovely guy!