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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers had a great experience with this company. Customers are really happy with the product and its quality, often describing the lenses as clear, precise, and a perfect fit for their devices. Many appreciate the ease of installation and the overall excellent craftsmanship. However, some people were dissatisfied with aspects of their order, delivery, and customer service. There are mentions of issues with photochromic lenses not darkening sufficiently, incorrect prescriptions, or lenses not fitting as expected. Some customers also experienced significant delays in shipping, lack of tracking updates, and unhelpful or unresponsive customer service when issues arose.

What people talk about most

Product

Users describe positive interactions with the product, often praising the clear vision and perfect fit of the... See more

Quality

Customers consistently note positive experiences with quality, particularly praising the clarity and accuracy... See more

Order

Consumers have mixed experiences with ordering. While some reviewers found the ordering process easy and... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised fast shipping, with some... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered 2 prescription photchromic lenses for Gen 2 Wayfare AI glasses. One for normal frame, the other for the large frame. One set was for progressive lens, the other for plain prescription. The l... See more

Company replied

Rated 4 out of 5 stars

Over all the product was good. I could see clear, it shipped pretty fast and it came extremely well packaged to maintain them safe. My only slightly complain is that the right side of my set doesn’t n... See more

Company replied

Rated 4 out of 5 stars

Quick answer to my question. Good advice. I was able to order easily. And I didn't have to wait long before I had the items at home. I didn't realize at first that the shipping costs were actually qui... See more

Company replied

Rated 3 out of 5 stars

The lenses are a great fit and swapping them while required a bit of force wasn't too bad. The prescription seems to very good. I am very disappointed by the fact that I ordered transition lenses... See more

Company replied


Company details

  1. Computer Accessories Shop
  2. Electronics store

Written by the company

Professional lenses maker for Virtual Reality Headset


Contact info

3.7

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Transition lens

I ordered transition lens and it works as intend. Wish that the lens is a bit darker under the sun, but with that said it is good.

3 August 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thank you for your feedback! We're glad to hear the transition lens works as intended. We appreciate your note about the darkness under the sun and will keep it in mind as we continue to improve.

Rated 4 out of 5 stars

The prescription was accurately…

The prescription was accurately prepared and of excellent quality. I would gladly recommend it to my friends

14 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thanks so much for the 4-star review! We're glad you’re happy with the prescription quality and truly appreciate your support and recommendation.

Rated 5 out of 5 stars

Great meta lens and cust service

The team at V-R was great to deal with and lens were great. Took meta lens on trip to Europe loved how they looked and the progressive lens were spot on!

15 July 2025
VR WAVE logo

Reply from VR WAVE

Thanks so much for the 5-star review! We're glad you loved the lenses and had a great trip—hope they made your Europe adventure even better!

Rated 1 out of 5 stars

Still waiting on a response for a loose…

Still waiting on a response for a loose fitting glass on my metas!!

15 July 2025
VR WAVE logo

Reply from VR WAVE

Hi Rogelio,

We're sorry to hear about the loose fitting glass on your Metas.

For us to assist you better, please email our support team at support@vr-wave.store with the details, and we'll get this sorted for you as soon as possible.

Rated 1 out of 5 stars

You didn't verify my prescription correctly.

You didn't verify my order to the prescription provided as per your request. You did not honor your stated commitment to make things right for your mistake. You only responded to my correspondence after repeated requests. Anyone dealing with you should be run away as fast as possible.

12 July 2025
VR WAVE logo

Reply from VR WAVE

Hi John! We’re sorry to hear about your experience and appreciate your feedback. We apologize for any delays or miscommunication regarding your prescription and support request.

If there’s anything we can still do to make this right, please email our team at support@vr-wave.store — we’d be happy to help.

Rated 5 out of 5 stars

VR WAVE Rayban Meta Lens

Good quality and they ship within the promised day range. Arrived 2 weeks after my purchase

10 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

We’re so happy to hear you had a great experience with VR WAVE. Your review made our day! Thank you!

Rated 5 out of 5 stars

Polarized option

Lens is great.I record my fishing session with my rayban meta, and now with the polarized lens from VR WAVE I can literally see the fish underwater.

4 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

So glad you love your VR WAVE Prescription Lenses. Feedback from customers like you made this possible. Thanks for sharing your review.

Rated 5 out of 5 stars

Cost effective

Rayban want to charge me 200usd for the same prescription by VR WAVE and VR WAVE is only half of that. I can’t tell the difference between the official lens and theirs when wearing.

1 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thank you so much for your feedback! We're thrilled to hear you're loving the quality—at half the price! 🙌

Rated 5 out of 5 stars

Simple ordering process

Clear instructions on website and shipping is fast. Much cheaper than Rayban.

11 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

We’re so happy to hear you had a great experience with VR WAVE. Your review made our day! Thank you!

Rated 5 out of 5 stars

I Ordered two pairs one in transition…

I Ordered two pairs one in transition filter and another in polarized. there are delivered around two weeks after i placed the order fitted in a small parcel.
There are cases storing the lens and with labels indicating left and right.
Vision is nice and sharp with these lens and couldn't be happier with this purchase.

24 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thanks for the positive feedback. We here at VR WAVE have made customer satisfaction our top priority, and we appreciate all of our customers.

Rated 5 out of 5 stars

Transition lens for my rayban meta

Fine quality and prescription is made correctly. I will recommend to my friends

11 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

It makes our day to hear that we were able to provide you 5-star services and products. We’ll make sure the entire team receives your feedback! Thank you for choosing, VR WAVE!

Rated 5 out of 5 stars

Received

Received. My meta Ray-Ban prescription lenses. They did a beautiful job prescription right on shipping was great. Love the packaging and the case that they sent was very easy to install. They give you instructions how to install them yourself. Would order from them again

21 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thank you so much for your great feedback! We're glad you loved the lenses, packaging, and easy installation. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Love it!

I placed an order on 2nd July and got it in 10 days. I can see clearly now in VR! Thanks VR WAVE

12 July 2025
Unprompted review
VR WAVE logo

Reply from VR WAVE

Thanks so much for the great feedback! We're glad your order arrived fast and you're seeing clearly in VR. Enjoy the experience! 🙌

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