I bought the VTM Slim Wall TCG with the pedestal stand to launch a trading card vending business, and it has done everything I needed it to do. The capacity is right for a single location. Te... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am installing my second mini wall tomorrow and due to receive my 3rd machine which is a slim wall, later this week. So far, the shipping, installation and customer service has been fantastic! I orde... See more
Company replied
Beyond happy with VTM. Great communication, exceptional service / support. Their platform / app is easy and works great. 3 machines with more to come.
The extra coils we ordered with our machine were just kind of shoved in behind the machine itself during shipping. Not a huge deal, nothing was damaged. Just seemed pretty sloppy. Also, the scre... See more
Company details
- Vending machine supplier
- also in
- Beauty products vending machine
- Collectibles Shop
- Electronics vending machine
- Software Vendor
- Trading Card Shop
Written by the company
VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
Why operators choose VTM
Written by the company
- U.S.-based support
- Onboarding, training, live tech support and a full video tutorial library.
- Every machine, one dashboard
- Track sales, get restock alerts and update products remotely, on web or mobile.
- Cashless-ready out of the box
- A pre-installed Nayax terminal takes cards, tap-to-pay, ApplePay and digital wallets.
Our warranty promise
1-Year Limited Warranty
VTM machines are covered by our 1-Year Limited Warranty against component failures and manufacturer defects. For warranty claims, email support@vtmvending.com. Returns are accepted within 30 days of shipment (10% restocking fee applies).
Contact info
5370 Naiman Parkway, Suite L, 44139, Solon, United States
- 888-373-8158
- sales@vtmvending.com
- vtmvending.com
Smart vending machines, ready to run
4.7
Excellent
229 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After months of research and using the…
After months of research and using the website of VapeTm, found that they provide the best machines in the market and exceptional support for both operations and launching your biz. Placed first machine this month and will be purchasing two additional machines within the next month. Highly recommend VapeTM.
19 June 2026
Reply from VTM Vending
Donald, thank you for sharing this. We know how much research goes into a decision like this, so it means a lot that you chose VapeTM after everything you looked into. We're thrilled to hear your first machine is up and running, and even happier that you're already planning to add two more. We can't wait to keep working with you as you grow.
Its an easy to use system
Its an easy to use system. The company works well and gives assistance when needed
17 June 2026
Reply from VTM Vending
Gary, thank you for the kind words. We're glad the system has been easy to use day to day, since that's exactly what we aim for. It's also great to hear our team has been there whenever you needed a hand. We really appreciate customers like you who take the time to share feedback. Thanks again.
VapeTM is great to work with!
VapeTM is great to work with. They always underpromise and over deliver. Dakota has been the best to work with and is responsive within minutes. They really place an emphasis on customer service.
10 July 2026
Unprompted review
Reply from VTM Vending
Dan, thank you so much for this review. Dakota takes a lot of pride in responding quickly and making sure customers feel taken care of, so it's great to hear that came through for you. We really appreciate you taking the time to share your experience. Thanks again for trusting VapeTM, and we look forward to continuing to support you.
I just purchased my first machine
I just purchased my first machine! Thank you Jacob! He helped me tremendously. The staff at VapeTM is the best part about this company! Thanks again! 5 STARS!
7 July 2026
Unprompted review
Reply from VTM Vending
Congratulations on your first machine! Thank you for sharing how much Jacob helped you along the way. He genuinely enjoys working with new operators, and it shows in the effort he puts in. Welcome to the VapeTM family, and we're looking forward to supporting you as your business grows.
Machines are good and built nicely
Machines are good and built nicely, only thing I wish was price was less if it were 2,000$ I’d probably buy 5 at a time but super expensive but worth it in long run if you place correctly
8 July 2026
Unprompted review
Reply from VTM Vending
Nadeem, thank you for the honest feedback. We're glad to hear the machines have held up well and that the build quality stands out to you. We hear you on pricing, and it's something we're always evaluating as we look for ways to make it easier for operators to scale. It sounds like you already have a good sense of how to place these machines for the best return, which is great to hear.
My experience dealing with Vape TM has…
My experience dealing with Vape TM has been nothing but great. Corey goes out of his way to answer any questions I have and has been a pleasure to do business with and talk too.
Thank You Corey👍🏼
16 June 2026
Reply from VTM Vending
James, thank you for taking the time to leave this review. Corey genuinely enjoys working with his customers, and we're glad that came through in your experience with him. We'll make sure Corey sees your kind words. Thanks again for choosing VapeTM, and we look forward to doing more business together.
Buisness Communication
Throughout my companies partnership with VTM Dakota has made sure to check in as well as update me on new developments with the company . In a world of autonomous sells it’s very rare to have such great communication .
7 July 2026
Unprompted review
Reply from VTM Vending
Thank you for sharing this, we really appreciate it. Clear and consistent communication is something we try hard to deliver, especially as our company continues to grow. It's great to hear that Dakota has kept you updated and made sure you never felt left in the dark. Thanks again for the kind words, and we look forward to continuing this partnership.
Highly recommended company
Highly recommended company. Started a new Pokémon vending business and worked with Dakota through the process. He personally took the time to get my first machine ordered and helped me along the way and answered any questions I had.
26 May 2026
Unprompted review
Reply from VTM Vending
Daniel, congratulations on starting your new Pokemon vending business, that's exciting news. Thank you for the recommendation and for sharing how Dakota helped you get your first machine ordered. He takes a lot of pride in walking new operators through every step, so it's great to hear that made a difference for you. We look forward to seeing your business grow.
My experience with VapeTM has been…
My experience with VapeTM has been outstanding. This is my first vending machine & I plan on getting many more. Highly recommended & very professional.
15 June 2026
Reply from VTM Vending
Winston, thank you for the five stars and for sharing your experience with us. Congratulations on your first vending machine, that's a big step and we're honored you chose VapeTM for it. We're glad the process has been outstanding so far and that you're already thinking about adding more machines. Thanks again, and we look forward to growing this partnership with you.
I went with this company because I have…
I went with this company because I have received and I believe they will always help me along my vending machine career, Jacob was amazing and very helpful!
30 June 2026
Unprompted review
Reply from VTM Vending
Brian, thank you for sharing this. It sounds like Jacob made a real difference in your decision to go with VapeTM, and we're so glad to hear that. He always tries to make sure customers feel confident and supported, not just during the sale but throughout their whole vending career. Thanks again, and we look forward to being part of your success.
Reply from VTM Vending
Ronald, thank you for taking the time to leave this review. We're really glad to hear your experience with VapeTM has been a great one. We appreciate you choosing us and would love to hear more about how things are going as your business grows. Thanks again for the kind words.
Minimum effort poor workmanship
My machine showed up a little beat up and missing id scanner.They said they would ship the id scanner 2 day air. I never did receive it. I contacted them multiple times but got no reply. Finally I just demanded a refund. When I opened the machine it looked like a ten yr old put it together. Loose nuts on antennas missing nuts for card reader, I would call it shotty workmanship. Not even a basic direction book on how the machine works. I just thot for $4000 it would be put together right and I would get some customer service. I won't buy from them again. Their lackluster efforts made it so I couldn't deploy that machine for the 4th of July weekend and probl'y made me lose at least 3000 in sales for the weekend. Buzzbot can suck it
2 June 2026
Unprompted review
Reply from VTM Vending
Hi “A Homey”, it sounds like you have had a frustrating experience. We are not able to identify any orders that may be yours and you seem to also indicate potentially purchasing from another company in your post, not VapeTM.
Please give us a call at 1-888-373-8158 and we will attempt to assist you with your issues.
If this post was intended for an alternate company, we request you direct your review to them and remove from our page.
I’ve had a great experience with Vape…
I’ve had a great experience with Vape TM. The setup process was straightforward, and their team was extremely helpful whenever I had questions. Customer support has been responsive and willing to walk me through any issues, which made getting started much easier.
The machines look professional, are easy to manage, and the monitoring tools make it simple to keep track of inventory and sales. Overall, Vape TM has been a solid investment for my business, and I appreciate the support they’ve provided along the way. I would definitely recommend them to anyone looking to get into the vape vending industry.
28 May 2026
Reply from VTM Vending
Dustin, thank you so much for this thoughtful review. We're glad to hear the setup process was straightforward and that our team was there to help whenever you had questions. It's great that the monitoring tools have made it easier to track inventory and sales, since that kind of visibility really matters for operators. Thanks again for recommending us, we really appreciate it.
The hassle of setting up devices the…
The hassle of setting up devices the software you need a physical iPad. Can’t do remotely(phone) adding items onto the machine. Let’s see what else oh the card reader machine, you have to go through another whole hassle with that and all their requirements and that’s takes forever (2 weeks).
27 May 2026
Amazing customer service
Amazing customer service, fast response time and excellent software and hardware
16 June 2026
Unprompted review
Late delivery that we paid $300 for…
Late delivery that we paid $300 for because they wouldn’t let us pick it up. And they over charged us in my opinion.
1 May 2026
Shout out to our sales rep, Jacob!
Our sales rep, Jacob, is soooo helpful!!! Great to work with!!!
22 May 2026
Reply from VTM Vending
Josh and Dana, thank you both for this wonderful shoutout. Jacob works incredibly hard to make sure every customer feels supported, and we're so glad that came through for you. We'll be sure to let him know how much you appreciated his help. Thanks again for choosing VapeTM, and we look forward to working with you both again.
Five-Star Experience Before Even Going Live
I couldn’t be happier with my experience with VapeTM so far. From the moment I placed my order, their customer service has been absolutely phenomenal.
The machine itself was incredibly easy to set up, and VapeTM has created detailed how-to videos that answer virtually every question you could have. On the rare occasion I couldn’t find the answer I was looking for, their team responded quickly and provided clear, helpful guidance.
A special shoutout to Jarrett, who has been outstanding throughout the entire process. He has been responsive, knowledgeable, and genuinely invested in making sure everything went smoothly. It’s refreshing to work with a company that values customer support as much as VapeTM does.
While I haven’t started processing transactions yet, we’re installing the machine tomorrow, I am extremely impressed with the quality of the machine, the setup process, and the level of support I’ve received. Based on my experience so far, I would highly recommend VapeTM to anyone considering entering the vending business or expanding their current operation.
Excellent customer service, fast communication, great training resources, and a company that truly stands behind its customers.
14 June 2026
Unprompted review
Reply from VTM Vending
Dustin, thank you for the kind words about Corey. He really does make it his priority to keep things simple and stress free for his customers, so we're glad that came through in your experience. We appreciate you taking the time to share this. Thanks again, and we look forward to working with you more in the future.
great customer service
12 May 2026
Reply from VTM Vending
Thank you for taking the time to share your experience with us. We're glad to hear our customer service has met your expectations. Our team works hard to be responsive and helpful for every customer, no matter how big or small the question. Thanks again for the kind words.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.