Well, they say dog food straight up to door - which is one of the main reason we wanted to try them out... but reality is that they send it to a pick up spot (we were home all day). What is worse... See more
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See what reviewers are saying
Awesome Service! They are super nice!, the quality of the food is way above the average, my dogs loved it! I would 100% recommend it to you guys! :)
My dog was amazed by the gift and food from you lovely shop 👍🫶🏼
Company replied
On time. Easy ordering. Not hauling heavy bags up the stairs. My dog loves the food. And i love the convinience.
Company replied
Company details
Written by the company
Vuffeli er din næstbedste ven! Vi tilbyder det bedste hundemad, med en skræddersyet foderplan og med fleksibel og automatiseret levering, til en konkurrencedygtig pris. Dette betyder at du som hundeejer, aldrig mere løber tør for mad, da din næste pakke kommer automatisk inden posen er tom.
Contact info
Dronningens Tværgade 8a, st , 1302, København K, Denmark
- 52 51 59 24
- kontakt@vuffeli.dk
- vuffeli.dk
4.4
Excellent
8K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My dog was amazed by the gift and food…
My dog was amazed by the gift and food from you lovely shop 👍🫶🏼
27 October 2025
Reply from Vuffeli
Dear Anna
Thanks for sharing such a wonderful review! 💛
It means the world to us that both you and your pup loved your package ❤️🐾
Please don't hesitate to reach out to us if there's anything we can do for you, and PLEASE give your dog a bellyrub from us! 🤗✨
Super god service
26 June 2024
Reply from Vuffeli
Kære Annette,
Hvor er det skønt at høre - Hvis der er noget vi kan gøre for jer, må du endelig hive fat på os🌸🐶
I ønskes en god sommer.
Mange logrende hilsner
Silke - Vuffeli🐾
Super god service
6 March 2024
Reply from Vuffeli
Kære Nadja,
Vi sætter meget stor pris på dine ord omkring vores service! vi arbejder hver dag på at yde den bedst mulige service til vores fantastiske kunder, så det er dejligt at høre, at du er glad for at være en del af Vuffeli familien🌸😊
Du ønskes en skøn dag!
Mange logrende hilsner
Silke - Vuffeli🐾
God service
30 January 2024
Reply from Vuffeli
Kære Gertrud,
Vi sætter meget stor pris på dine ord omkring vores service! vi arbejder hver dag på at yde den bedst mulige service til vores fantastiske kunder, så det er dejligt at høre, at du er glad for at være en del af Vuffeli familien🐶😊
Mange logrende hilsner
Silke - Vuffeli🐾
Fin service
1 November 2023
Reply from Vuffeli
Kære Lisette,
Tusind tak for din anmeldelse✨
Vi er glade for at høre at du har været tilfreds med vores service, da det er et punkt vi altid stræber efter at blive bedre på!
Giv os endelig en pote på skulderen, hvis vi kan hjælpe med andet eller hvis du har spørgsmål🧡
Mange logrende hilsner
Silke - Vuffeli🐾
Quality products and fast delivery
27 October 2023
Reply from Vuffeli
Dear Carmen,
Thank you so much for your review! 🤗 Please feel free to write or call us if there's anything we can help with.
Many wagging greetings,
Sol - Vuffeli 🐾
Reply from Vuffeli
Kære Charlotte
Tusind tak for din anmeldelse ⭐️
Virkelig skønt at læse, at leveringen bare fungerer - sådan skal det helst være 🚚
Hvis der er det mindste vi kan være dig behjælpelig med, må du endelig hive fat på os. Du kan både sende os en mail på kontakt@vuffeli.dk eller ringe til os på telefonen 52 22 95 96, som er åben alle hverdage mellem 9.00-15.00.
Klap meget gerne Henk fra hele Vuffeli-teamet og hav en fantastisk dag!
Mange logrende hilsner
Silke / Vuffeli🐾
Love the convinience!
On time. Easy ordering. Not hauling heavy bags up the stairs.
My dog loves the food. And i love the convinience.
11 September 2023
Reply from Vuffeli
Dear Trine.
Thank you so much for your review ⭐️
It's just so wonderful that our concept works for both you and Luna 🍃❤️
Thank you for pointing out our size of our bags!
We prefer to send our food in 5 kg bags, so that we can ensure the quality of the food remains top-notch.
Additionally, it it also much easier to handle 5 kg bags 📦
Please don't hesitate to call us if there should be any questions or issues in the future 📞✉️
We are available every weekday from 9.00-15.00.
Best greetings from
Marie / Vuffeli 🌷🐶
God service
24 August 2023
Reply from Vuffeli
Kære Jo-Anne.
Tak fordi vi har måtte sende foder til Honda i så mange år.
Desværre kan jeg se at hun er blevet til den smukkeste hundestjerne, men jeg er helt sikker på at hun kigger ned, og tænker på hvor skønt et liv hun har haft, og hvor dejligt det har været at få leveret foder lige til døren, så at hun har haft endnu mere tid med dig 🧡
Vi sender alle de bedste tanker, og så må du ALTID give et kald hvis der er noget vi kan gøre for dig 🍒
Hav en rigtig dejlig dag - solen begyndte at skinne da jeg sad og læse din anmeldelse, så jeg tror det må være et tegn ☀️
Mange logrende hilsner,
Marie / Vuffeli 🌷🐶
Reply from Vuffeli
Kære Anita
Tusind tak for din flotte anmeldelse 😍
Det er vi meget glade for at læse, du må endelig kontakte os hvis der skulle være det mindste.
Du ønskes en dejlig sommer ☀️
Mange logrende hilsner,
Lykke - Vuffeli 🐾
Awesome Service
Awesome Service!
They are super nice!, the quality of the food is way above the average, my dogs loved it!
I would 100% recommend it to you guys! :)
25 May 2023
Service does not match advertisement
Well, they say dog food straight up to door - which is one of the main reason we wanted to try them out... but reality is that they send it to a pick up spot (we were home all day). What is worse, the pick up spot is over 2.5km away... we do not have a car and with a puppy it is a bit tricky to go that far...
Besides, it seems very weird for me that it is not clear what food you could choose and you only know about the food after you ordered. I know the concept that "we choose the best one for you", but would be nice to make an aware choice before confirming. That makes me uncomfortable given that quite a few of the comments here say that they care more about making their products sound good instead of making good products.
Though we ordered extra wet food and snack beside the trial package, we never picked up our order, as it is not worth our time.
Customer service (their food advisor) seems quite professional though. Yet we do not really need it
16 February 2023
Reply from Vuffeli
Hi XP
Thank you for your input and your review.
We deliver our sample package with DAO where it end up, in a pick up spot, near your address.
Subsequent orders will be sent to your home address, with either GLS or Budbee.
I would always recommend that you contact our customer service if you are interested in our products in the future.
It is our concept to choose the right mix for your dog, based on the information you enter. This way you don't get lost in the food jungle and you are guaranteed everything that is right for your dog 🐶
Nice to hear our experts gave good advice and you are always welcome to contact us if you have nutritional questions for your dog 📞✉️
Hope you and Hina have a nice weekend.
Kind regards,
Lykke - Vuffeli 🐾
Reply from Vuffeli
Kære Nanna
Mange tak for din meget fine anmeldelse af Vuffeli ❤️
Vi sætter meget stor pris på dine ord omkring vores service! vi arbejder hver dag på at yde den bedst mulige service til vores fantastiske kunder, så det er dejligt at høre, at du er glad for at være en del af Vuffeli familien 😊
Hvis der er noget vi kan gøre for dig og Hubert, må du endelig hive fat på os.
I ønskes begge en rigtig dejlig dag og du må endelig klappe Hubert mange gange fra os 🐶
Mange logrende hilsner,
Sandra / Vuffeli 🐾
God service man får
21 November 2022
Fin service!
6 June 2022
Super godt mad.
4 May 2022
Reply from Vuffeli
Kære Birgitte,
Tusind tak for den fine anmeldelse! ⭐⭐⭐⭐⭐
Hvor er skønt at høre, at du har haft en god oplevelse med vores betjening. Vi ønsker at give vores kunder den bedste betjening, og derfor er det rigtig dejligt at modtage en anmeldelse som din, da denne bekræfter os i, at vi gør det helt rigtige.
Vi håber fortsat, at Frida trives på sit foder fra os!
Hvis der er noget vi kan gøre for at give jer en endnu bedre oplevelse hos os, skal I være mere end velkommen til at kontakte os på mail eller tlf. 52 22 95 96 mellem 9 og 15 alle hverdage 📞
Du ønskes en dejlig dag!
Mange logrende hilsner,
Sophie - Vuffeli 🐾
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