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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the high quality of the products and cleaning results. Many highlight the professionalism and helpfulness of the staff, often describing them as friendly, efficient, and informative. The ease of contact and communication, including timely updates and confirmations, also contributed to a positive experience for many. However, some people were dissatisfied with the cleaning results, noting issues like incomplete cleaning or residual dirt. A few other people also felt that the service was unprofessional, citing instances where jobs couldn't be completed as promised or where there were significant delays and communication breakdowns regarding appointments.

What people talk about most

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers delighted by the results, stating that... See more

Product

Customers had positive experiences with product. Reviewers frequently report that their ovens, carpets, and... See more

Customer communications

Clients share positive opinions on contact. Customers appreciate the proactive communication, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

VH Svces came for the 1st time.They cleaned my Large living Room carpet which is 25Years Old .the end result was excellent it looked brand new.Also cleaned my long Hall Carpet the colours are standi... See more

Rated 5 out of 5 stars

Had carpets cleaned today, 2 bedrooms, landing, staircase and small entrance. Great results....my carpets smell so fresh and look brand new. Couldn't be happier. Technician was professional and very... See more

Rated 5 out of 5 stars

Received a call from Stephen on the morning he was due, letting me know when he would be arriving. He talked me through the paperwork and explained a further option for cleaning the lounge carpet. St... See more

Rated 5 out of 5 stars

Steve, rang me early in the morning to tell me what time he would arrive. His timing was perfect. He was very kind and professional throughout his time in my home. He cleaned three carpets, stair,hal... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Oven is super clean and can not fault the time spent and effort to achieve this…very impressed and would 100% recommend

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Professionalism and politeness

Excellent professional service, job well done! Really impressed with how clean our white wool sofas are again. We have a cat and a dog, both very naughty. Highly recommend this company!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Carpet cleaning

Made a great job of cleaning our carpet very efficient and carpet smelt lovely as well as looking a lot cleaner My mother was in the house for him coming and he explained the cleaning process to her I think his name was mark she was very impressed with it all would highly recommend

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Happy customers

Got booked in really quickly, and quick communication from the booking team.
Stan came and cleaned our oven, lovely chap. Good communication regarding time he would be arriving and kept us updated if he was delayed.
Oven cleaned to a great standard. Very happy and will use again.

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Delighted with carpet and sofa clean

Delighted with carpet and sofa clean. Carpet was soiled and I was sceptical that the marks could be removed by dry cleaning but James did a marvellous job. Carpet and sofa never looked this good since new. By far the best clean they’ve had in years. Would definitely recommend and will be a returning customer. Efficient, courteous and friendly service.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Came on time

Came on time
Good professional job by Carlos
Left everything clean and tidy
Explained everything
Thorough job
Would use again

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant job well done

Carlos arrived on time. He did brilliant job cleaning my oven ,he left on mess and was very helpful answered all questions so very helpful.Will recomed to all who ask

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Oven, Hob, Extractor Fan 'clean'

Had my double oven, hob and extractor fan cleaned yesterday and what I could see looked fine. After the technician left I had a proper look and noticed that they had not cleaned the roof of the oven (surely this means when I put the oven on the gunk from the top will just drip over the clean parts). Also the back of the extractor fan did not look like it had been touched. Overall the technician was lovely and friendly but the cleanliness was not as good as I had hoped

19 October 2025
Unprompted review
Rated 5 out of 5 stars

Extremely professional

I have already recommended them to my friends (one has already booked after seeing my sofa carpet and oven cleaned by Mark and Josh ) A very professional team they were They Explained what they were going to do and I left them to it. Came back and what a transformation. Thank you

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional job by James

I’ve just had my oven cleaned by a very pleasant chap called James.
He did a very good and professional job.
I would definitely recommend Vulcan and use them again myself in the future,

12 October 2025
Unprompted review
Rated 1 out of 5 stars

No accountability for mistakes and damage

Very disappointing that after two months Vulcan have failed to resolve the issue created when they cleaned our range cooker; their technician removed all the details of temperatures and control knobs; they told us initially that they would order new decals to resolve the issue, six weeks later we are still waiting, we have been ghosted for at least 3 weeks of that time.
The cleaning itself was ok, but the issues we have faced since after a fairly expensive clean lead me to a position that I cannot recommend this company, no accountability at all.

EDIT: the company have let us down at every turn, today the decals we have waited 11 weeks for, have arrived; surprise surprise they are for a completely different oven. The company and their general manager refuse to take a phone call with me, and have refused any compensation despite saying they have sacked the technician who visited our home. Do not use this company, their policies are not remotely customer focused and they do not work with you to resolve issues they have created.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

James cleaned both of my AEG ovens…

James cleaned both of my AEG ovens yesterday. I am delighted with the results. The ovens look like new. James was very professional and extremely hard working and thorough, as well as being friendly and polite. I would highly recommend Vulcan. The experience was very customer focussed from the initial enquiry to the completion of the job. Thank you James.

26 September 2025
Unprompted review

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