⭐⭐ Misleading latency claims for Tokyo Vultr support tested latency from their TY6 datacenter showing 0.14ms to AWS Tokyo - impressive! Problem: After 4 bare metal deployments,... See more
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Been with them for 10 years, paying a few hundred dollars every month. Today they decided to give me 12 hour window to react to a false copyright claim, threaten to suspend my server. Glad I woke up... See more
I signed up for a VPS that I thought would meet my needs but they limited my CPU usage. No problem I thought, I'd just upgrade my plan to one that had enough CPU. However they refused to remove the... See more
Company replied
i am giving 2 starts only because teh support is super responsive but the main thing i didn't like is they offer you a 250 usd credit wich is good until you relise you are limited to 50 usd per instan... See more
Company replied
Company details
About Vultr
Written by the company
Found in 2014, Vultr set out with a mission to empower developers and businesses by simplifying infrastructure deployment via its advanced, easy to use, and affordable cloud platform. Now, Vultr has 32 cloud data center locations located worldwide and supports over 1.5m+ customers in 185 countries with over 45m+ instances deployed.
Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!
It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!
It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Contact info
319 Clematis Street Suite 900, 33401, West Palm Beach, United States
- support@vultr.com
- vultr.com
1.7
Bad
544 reviews
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pathatic support
As they say there one of the best server provider, they do not have live chat support. I have submitted the ticket but they have not replied yet, as its been 4 hours. It took me more than 3 days to simple server setup process and still not completed.
25 January 2026
Unprompted review
Reply from Vultr
We’re sorry to hear about the delays and understand how frustrating it is when you’re trying to get a server online and don’t receive a timely response.
While we don’t currently offer live chat support, tickets are monitored around the clock. That said, wait times can occasionally be longer than expected, and we know how disruptive that can be when you’re in the middle of a setup.
We’d like to help move this forward. If you can, please follow up on your existing ticket and include any error messages or screenshots so the team can prioritize and provide more specific guidance. If you haven’t received a reply after that, you can reference that it’s been pending so it can be reviewed again.
We appreciate your patience and your feedback – it helps us see where we need to improve the onboarding and support experience.
I signed up for Vultr because of the…
I signed up for Vultr because of the $250 promotional credit. After completing account verification, the credit disappeared the next day without any clear explanation. It showed up initially, then suddenly it was gone as if it never existed.
There was no warning, no email, and no transparent reason provided. This feels very misleading, especially for new users who sign up specifically because of the advertised credit.
I understand companies have rules, but removing promotional credit without clear communication is not professional. It creates confusion and distrust.
I would advise new users to be very careful and not rely on promotional credits unless everything is clearly confirmed in writing.
21 January 2026
Unprompted review
Reply from Vultr
Thank you for sharing your experience. We understand how confusing and disappointing it can be to see promotional credit appear and then be removed without clear communication.
Promotional credits are subject to eligibility verification, which may continue even after the credit first appears in an account. In some cases, automated reviews later determine that an account or payment method doesn’t meet the promotion’s requirements, and the credit is then removed in accordance with the program terms. That said, we recognize that when this happens without a clear explanation, it can feel misleading.
Your feedback about transparency and communication is important, and we’re actively working to make promotional terms and verification outcomes clearer for new users.
If you’d like your specific case reviewed, please contact support@vultr.com with your account email and reference this issue so our team can take a closer look.
We appreciate you taking the time to share this feedback.
⭐⭐ Misleading latency claims for Tokyo
⭐⭐ Misleading latency claims for Tokyo
Vultr support tested latency from their TY6 datacenter showing
0.14ms to AWS Tokyo - impressive!
Problem: After 4 bare metal deployments, ALL landed in TY11
with 2.7-4ms latency (20x worse). Support confirmed:
- No way to select TY6 location
- No plans to increase TY6 capacity
- No notification when TY6 available
They test from infrastructure customers can't access.
Wasted hours and money testing servers that all landed
in the same slow location.
For low-latency Tokyo hosting, look elsewhere.
17 January 2026
Unprompted review
Reply from Vultr
Thank you for the detailed feedback. We understand how frustrating this experience was, especially when low-latency connectivity was a key requirement for your workload.
To clarify, latency can vary between facilities within the same metro area, and not all internal testing locations are available for customer deployment at all times due to capacity and demand. At present, customers cannot select a specific facility within a metro, and availability may change without notice. We recognize that this can lead to mismatched expectations when latency-sensitive use cases are involved.
Your feedback about clearer communication around intra-metro placement and testing locations is valid, and we appreciate you calling this out. We’ll share this with our product and infrastructure teams as we continue to evaluate capacity planning and transparency around deployment options.
We’re sorry for the time and cost involved in testing, and we appreciate you taking the time to document your experience.
ABSOLUTELY AVOID THIS COMPANY
ABSOLUTELY AVOID THIS COMPANY
REMOVE ALL YOUR SAVED CARDS YOU HAVE ON FILE BECAUSE THEY WILL CHARGE YOU RANDOM AMOUNTS WITHOUT YOUR KNOWING, AND REFUSE TO GIVE A REFUND.
HOW THEY ARE STILL IN BUSINESS IS BEYOND ME.
SCAMMERS.
15 January 2026
Unprompted review
Reply from Vultr
We’re sorry to hear how upset you are and take claims like this very seriously. Vultr does not charge customers “random amounts.” All charges on an account correspond to active services, usage, or renewals, and detailed billing records are available in the customer portal for full transparency.
Saved payment methods are used only for authorized charges related to services you’ve provisioned. If something appears unexpected, it’s almost always tied to an active resource, renewal cycle, or delayed usage charge rather than unauthorized billing.
That said, if you believe there’s been an error, we want to review it. Please contact support@vultr.com with your account email and any relevant invoice numbers so the billing team can investigate and clarify what occurred.
We understand how billing concerns can feel alarming, and we’re committed to resolving legitimate issues promptly and transparently.
Awful Service
Awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I am newbie in this BS. All I wanted was to deploy an instance. Been on it for an hour and a half. It says deploy but what? There's no instruction whatsoever. Whats the point of offering a service if you don't have designated staff to help. I feel so defeated that just going to cancel and look for a better company. I get it who cares about newbies but geez man
11 January 2026
Unprompted review
Reply from Vultr
We’re sorry to hear how frustrating your first experience was. Getting started shouldn’t feel overwhelming, especially if you’re new to cloud infrastructure. We understand how discouraging this can be.
Vultr is designed to give users flexibility and control, but we recognize that clearer onboarding guidance can make a big difference for newcomers. We do offer step-by-step documentation and tutorials, but it’s clear we didn’t make those resources easy enough to find or use in your case.
If you’re open to it, our support team would be happy to help walk you through deploying your first instance. You can reach them at support@vultr.com, and they can point you to the right guides or assist with setup.
We appreciate your feedback; it helps us improve the experience for new users.
Account Cannot Login after paid!
SCAM
I just register my account and already paid $50 with paypal yesterday but till today my account cannot active! i was email the contact support but no response till nowadays
8 January 2026
Unprompted review
Reply from Vultr
Hi; we’re sorry to hear about the trouble accessing your account, and we understand how concerning this must be after making a payment.
In some cases, new accounts are temporarily restricted while payment or security checks are completed. This is done to protect customers and prevent fraudulent activity, but it should be resolved promptly and with clear communication.
If you’ve already contacted support and haven’t received a response, we’d like to look into this as soon as possible. Please reach out to support@vultr.com with your account email, payment reference, and mention this review so the issue can be escalated for review.
We appreciate your patience and the opportunity to resolve this.
SCAM ALERT 🛑🛑🛑🛑
SCAM ALERT 🛑🛑🛑🛑
Be careful after registering they will offer you a promotion to bait you into depositing as much money as possible claiming they would double your money, after that, once your balance is used up, they will tell you opps your payment method was used before and you will get no promotion and nothing it's all a scam.
I choose to deposit $25, then my balance appeared to be $50. After my $25 was used up, they removed my other $25 and claimed my payment method was used before.
Edit 1: Their response here is full of lies. I AM A NEW CUSTOMER. This is my first and only account on vultr and I SENT YOU THE PROOF multiple times.
I asked you 6 times for a proof of duplicate accounts and received 0 evidence, absolutely nothing, not even a response to the question, they never even address the question they just repeat the same garbage. They cannot provide a proof NOTHING 0. I DARE YOU TO PROVIDE A PROOF.
5 January 2026
Unprompted review
Reply from Vultr
We’re sorry to hear about your frustration. We want to clarify that Vultr promotions are subject to specific eligibility requirements, which are outlined at the time the credit is applied. Promotional credits are intended for new customers and new payment methods, and they can be revoked if our system later determines the account does not meet those eligibility criteria.
When a promotion is initially applied, it may appear in the account balance while automated checks are completed. If the payment method is found to have been used previously, the promotional portion of the credit will be removed, while any deposited funds will remain usable. This process is not intended to mislead, but to enforce promotion terms consistently and prevent abuse.
We understand that this can be confusing or disappointing if expectations weren’t clear upfront, and we’re continuously working to improve how these terms are communicated. If you believe this was applied in error, we encourage you to contact support@vultr.com with your account details so the case can be reviewed.
We appreciate you taking the time to share this feedback.
Vultr shut down our server 12 hours after our cooperative response
We run a webshop selling services. Vultr shut down our website server preemptively over a third-party trademark complaint, without any court order or factual determination. This happened within 12 hours after we provided a substantive response to their notice. No meaningful dialogue was possible, only an ultimatum to remove content or face full suspension within 48 hours. Having major impact on our SEO authority. Our legal explanations were ignored entirely. The lack of phone support makes it impossible to escalate or resolve time-sensitive abuse issues in a reasonable way. This is pure risk-avoidance at the expense of customers, not fair or professional hosting. We remain open to constructive dialogue and would welcome an opportunity to resolve this matter.
27 December 2025
Unprompted review
Reply from Vultr
Thank you for sharing your experience. We understand how disruptive this situation was, especially given the time-sensitive nature of running an online business and the potential impact on search visibility and revenue.
Vultr is required to respond promptly to third-party abuse and intellectual property complaints, and in some cases, this can involve temporary service restrictions while a report is reviewed. That said, these actions are never intended to disregard customer explanations or create unnecessary disruption. We recognize that when legal or trademark matters are involved, clear communication and dialogue are essential.
The experience you describe – including limited opportunity for follow-up discussion – is not the outcome we strive for. We’d welcome the opportunity to review how this was handled and determine whether the process could have been improved or resolved differently.
If you’re open to continuing the conversation, please reach out to support@vultr.com with your ticket number and reference this review so the case can be escalated for further review. We remain open to constructive dialogue and appreciate you bringing these concerns to our attention.
Good hosting provider
Good hosting provider, never had any issues in 5y period, only had to contact support once. Uptime is 99,999%. Keep up the good work guys!
11 December 2025
Unprompted review
Reply from Vultr
Thank you for the kind words and for being with Vultr for so long! This is great feedback for our team, and we appreciate you taking the time to share your experience.
Scam company
Scam company
these people don't know the basics of troubleshooting, we have been trying to solve payments issues for months. they always blame your bank. while using the same card works sometimes to pass a little bit of the due payment, we managed to survive.
We recently opened a ticket to solve the payment issue., they answer and immediately mark the ticket as closed. No meaning reply, no actual problem solving, just beginner level troubleshooting.
then what ? they suspend the account and cause the company to have their server down for days without even caring about actually solving your problem, not being even able to save ourselves and transfer the server to another provider until you pay, but guess what, YOU CAN'T PAY
16 December 2025
Unprompted review
Reply from Vultr
Hi – we’re sorry to hear that this situation has been so disruptive and frustrating, especially given its impact on your business. We understand the importance of maintaining online services and resolving payment issues promptly and efficiently.
Account suspensions related to billing are never taken lightly. When payments fail repeatedly, our system may automatically restrict services to protect against unresolved balances. However, this should always be accompanied by clear communication and a clear path to resolution. The experience you’re describing – including tickets being closed without meaningful explanation – is not what we aim to deliver.
We would like to review your account and ticket history to understand what went wrong and determine how this issue can be addressed. If you’re willing, please get in touch with support@vultr.com with your most recent ticket number and reference this review so we can escalate the issue for proper investigation.
We appreciate you bringing this to our attention and take feedback like this seriously.
I've been with Vultr since 2016
I've been with Vultr since 2016. Used them to host my client websites and services. My only gripe with Vultr is their online support, which can be a real hit-and-miss. In my experience, support doesn't feel very proactive, just lazy replies (not all the time, but most of the time in my experience).
I don't know why they're getting such terrible 1-3 star reviews though. As otherwise, the service is great. I've had some real headaches with them, but I've yet to meet a company that doesn't give me headaches :)
For what you pay, you get a good deal.
13 December 2025
Unprompted review
Reply from Vultr
Thank you for sharing your experience and for being with Vultr for so long! We appreciate the trust you’ve placed in us.
Your feedback on support is fair. While many issues are resolved quickly, we recognize that consistency and proactivity are essential, and we continue to invest in and improve in this area. Hearing this from a long-time customer is especially valuable.
We’re glad to hear the platform itself has been reliable for you overall and that you feel you’re getting good value. Headaches do occur in this industry, but we aim to make them as rare – and as manageable – as possible.
Thanks again for the candid review and for sticking with us over the years!
Impossible to use
Impossible to use. Ran into issues at literally every single step. And steps in between that I didn't even know existed.
First they draw you in with a large amount of promotional credit but it is actually impossible to use. I talked to support more than 4 separate times, each time to get them to disable some new arbitrary block on my account, one time having to deposit even more money in order to do so, only to finally be stopped at the end with them telling me I can't use their service because the cost of the server ($2/hr - pretty lower-middle of the road gpu tier) would go over my arbitrary monthly payment limit if I were to run the server for an entire month straight. Something that I would not even come CLOSE to doing with my use case. So even though I only needed to use this for a few hours a week here and there, I'm effectively locked to the absolute lowest tier gpu's for no reason that I could discern.
They also said that while I could request an increase in my limit after a month of use, intermittent use like I was planning does not constitute regular usage and I would have to have it deployed for a solid month entirely in order to qualify for an increase. So essentially I am locked out of every gpu but the very lowest possible tier forever with no way to increase without paying for at least 1 entire month or something that they charge by the hour for. I have no doubt that even if I did that however, there would be some new reason why I can't use it
Completely insane waste of time and money.
1 December 2025
Unprompted review
Reply from Vultr
Hi there – we’re sorry to hear that your experience was frustrating. We understand how discouraging it can be to encounter repeated blockers, especially when you’re trying to utilize promotional credits for short, intermittent workloads.
To clarify, promotional credits and initial spending limits are paired with account-level safeguards designed to prevent fraud and abuse, particularly for GPU resources. These limits are based on projected maximum monthly usage rather than intended runtime, which can make them feel overly restrictive for customers with bursty or occasional use cases. We recognize that this isn’t always communicated as clearly as it should be.
While spending limits can typically be reviewed after an initial usage period, the goal is to establish a consistent billing history, not to force unnecessary runtime. That said, the experience you describe suggests we fell short in explaining options and setting expectations.
We would like to review your account and determine whether there’s a better path forward based on your actual usage needs. If you’re open to it, please contact support@vultr.com with your ticket number and reference this review so we can escalate it for a closer review.
Paid for a Server, But Got CPU Throttled — Unfair and Misleading Performance Limits
I recently purchased a server from Vultr expecting to receive the full CPU performance I paid for. My use case was extremely simple — downloading files and zipping them using a standard zip archiver. No heavy workloads, no crypto mining, nothing excessive.
Yet Vultr suddenly limited my CPU across my entire account.
The message they sent me was:
“Based on monitoring results, your CPU resource utilization profile is excessive and causing performance issues which may unfairly affect the population of Vultr subscribers as a whole. Accordingly, we have limited the maximum CPU resources your instances can consume.”
This is extremely disappointing for a few reasons:
1️⃣ You pay for a dedicated amount of CPU — but they can throttle it anytime
Even after paying for the machine and expecting consistent performance, Vultr can reduce your CPU speed without warning. This means you are not truly getting the resources you purchased.
2️⃣ My usage was normal
I was simply using the server to:
download files
zip them
This is basic, everyday usage. If even this is considered “excessive,” then what is the point of offering a server with a certain CPU tier?
3️⃣ Account-wide CPU limits are unfair
Instead of limiting one instance, they reduced CPU performance for my entire account.
This affects all my servers, even those not doing anything wrong.
4️⃣ This policy is not clearly explained before purchase
If Vultr reserves the right to silently throttle paid performance, customers should be warned clearly before buying.
5️⃣ Not good value for money
When you pay for a machine, you expect what you paid for — not an artificial slowdown.
⭐ Final Verdict
Vultr may offer affordable VPS options, but their CPU throttling practices make the performance unreliable. Paying for a server does NOT guarantee you’ll get the full CPU you paid for. Even normal workloads can trigger hidden limits.
I cannot recommend Vultr to users who need stable, consistent, and guaranteed performance.
1 December 2025
Unprompted review
Reply from Vultr
Thank you for taking the time to share this detailed feedback. We understand how concerning it is to see performance limits applied, especially when you believe your workloads were within normal expectations. That’s not the experience we want any customer to have.
To clarify, Vultr does not arbitrarily throttle paid CPU performance. CPU limits are only applied when automated monitoring detects sustained usage patterns that may affect neighboring customers on shared CPU plans. These safeguards are in place to maintain fair performance for all users on that class of infrastructure. However, they should never be applied in a way that feels unexplained or disproportionate to the workload.
We would like to review your account-specific case to understand exactly what triggered the notification and why it impacted your entire account rather than a single instance. If you’re open to it, please share your ticket number or reach out to our team at support@vultr.com so we can escalate this for a detailed review.
We appreciate your candid feedback; it helps us improve both our communication and our systems. We’d welcome the opportunity to look deeper into this and ensure you receive the performance experience you expected.
Do not ever waste time.
Dont use this service they will ask for screenshots of your credit cards, selfies and also finally when you refuse they will force to get credit card screenshots from you which is very strange.
I suspect this company is run by scammers and hackers.
27 November 2025
Unprompted review
Reply from Vultr
We’re sorry to hear about your frustration. We want to clarify that Vultr will never request full credit card screenshots or any information that compromises your security. Like many cloud providers, we may request limited verification to protect our customers from fraud and ensure account security; however, this should never include sensitive details beyond what is necessary.
The experience you’re describing isn’t aligned with our policies, and we’d like to review what happened. If you’re willing, please get in touch with our support team at support@vultr.com with your ticket number so we can investigate and ensure the correct process was followed.
We take security and trust very seriously, and we appreciate you bringing this to our attention.
Vultr is a complete disaster: nonexistent support and unreliable servers.
I’ve been using Vultr for a while, and unfortunately my recent experience has been one of the worst I’ve ever had with a hosting provider.
The support team feels completely unprepared for real system administration tasks. The responses I received were generic, unhelpful, and gave me the impression that the staff lacked even basic understanding of what they were talking about.
What pushed me over the edge was an incident where one of my servers became completely inaccessible, and the way the situation was handled resulted in data loss on my side. I understand issues can happen anywhere, but the lack of proper investigation, communication, and responsibility made everything far worse.
This is just my experience, but for me it’s enough to say: be very careful if you are considering Vultr, especially if your project depends on stability and competent technical support.
1 November 2025
Unprompted review
Reply from Vultr
Hi there – we’re genuinely sorry to hear about your experience. This isn’t the level of service we aim to provide, and we understand how disruptive an inaccessible instance and unclear communication can be.
We would like to review the details of what happened so that we can address your concerns and help prevent similar issues in the future. If you’re open to it, please share your ticket number or reach out to our team at support@vultr.com so we can escalate this case for a deeper investigation.
We appreciate you taking the time to share this feedback, and we’re committed to making this right.
30 days to open SMTP port
Response to reply: Why did you not let me cancel when I was ready? I did not have time to retrieve some of my software and data because you just cancelled my account immediately without notice. All because I didn't want to wait a whole month to get an SMTP port opened!!! Not only is that not nice, but it is also a vicious action. Hopefully, people will take notice and not do business with Vultr!
Original Review:
I have had an account with Vultr for a year or more and wanted to set up a Mailcow email server. So asked them to open SMTP ports. They told us to wait 30 days. Can't do that, so told them we will go elsewhere and cancel the account. It wasn't but 2 minutes, and they closed the account immediately. Nice people! We'll never do business with them again! Beware Vultr! I wish I had a copy of their response to post here, but unfortunately, I didn't copy it. Shocked by how they handle their customers. Guess they have plenty of customers, so they don't care.
30 October 2025
Unprompted review
Reply from Vultr
We’re sorry to hear about your experience. We understand that waiting to open SMTP ports can be frustrating, especially when you’re ready to start using your email services immediately. The 30-day waiting period is a security measure designed to prevent spam and abuse, and it applies uniformly to all new or inactive accounts.
That said, we appreciate your feedback and will continue to work on making this process clearer and more transparent for our customers. If you’d like, our support team can review your specific case and confirm whether additional options were available at the time. Please reach out to us at support.vultr.com so we can help.
NEVER! I will buy a server for 1740 USD -
I will buy a server for 1740 USD(+daň) , it reaches 100% CPU for a few minutes, and immediately they reduced the performance to a minimum!
Supposedly automatically to 48 hidins.
But 3 days have already passed. And nothing was removed.
Well, I immediately contacted support, she refused to talk to me about the topic at all.
And they always just dragged out the communication and didn't solve the problem.
And when the problem should have been solved, they created a new ticket where no one answered my 15 messages.
NEVER AGAIN!
23 October 2025
Unprompted review
Reply from Vultr
We value your feedback and regret that your recent experience didn’t meet expectations. Performance throttling can occur automatically if a system detects abnormal CPU usage or potential abuse, but it should never result in prolonged degradation without review. We apologize if our communication during your support interaction did not meet expectations.
We want to review your case again to ensure it’s properly addressed. Please get in touch with us at support.vultr.com and reference your ticket number so our escalation team can review the issue directly.
This is very bad company account terminated
This is very bad company. I have created my first VPS and after using only one day I got an email you have excessive CPU utilisation and after few hours Vultr blocked my account and my deposited amount $10 also blocked. According to my experience if you were serious business owner and your business have huge amount of traffic then kindly please don't risk your business on vultr. They will anytime suspend your account and your server without any reason they have many hidden terms and condition regarding server resources utilisation like CPU, RAM and also bandwidth.
Finally I have advised to all of you please don't use their any services otherwise your account will be terminated anytime without any hidden reason please go away from this company and save your business midnight.
Thank You.
22 October 2025
Unprompted review
Reply from Vultr
Thank you for sharing your feedback; we understand how upsetting it can be to have your account suspended unexpectedly. Vultr automatically monitors for activity that may indicate abuse or risk to platform stability, which can sometimes result in account restrictions. That said, we never want a legitimate customer to be impacted unfairly.
Please reach out to our support team at support.vultr.com with your ticket number so we can review the suspension in detail and ensure any remaining balance is handled appropriately. We take these situations seriously and want to make sure your concerns are fully addressed.
Can't even sign up for an account
Can't even sign up for an account, the button simply does not work.
Judging by the reviews I dodged a bullet.
18 October 2025
Unprompted review
Reply from Vultr
Thank you for letting us know – that definitely shouldn’t happen. If the sign-up button isn’t working, it could be related to a browser or network issue, and we’d be happy to help troubleshoot. Please reach out to our team at support.vultr.com so we can assist you directly and set up your account.
We appreciate you bringing this to our attention and hope you’ll give us another chance to show you how simple it should be to get started with Vultr.
Not suitable for a production environment
I signed up for a VPS that I thought would meet my needs but they limited my CPU usage. No problem I thought, I'd just upgrade my plan to one that had enough CPU. However they refused to remove the limitations and just stopped responding after my second email.
Don't risk it. Just go to a proper hosting provider.
26 September 2025
Unprompted review
Reply from Vultr
Thank you for sharing your feedback. We understand how frustrating it can be to encounter CPU limits when scaling your workload. CPU restrictions are in place to ensure platform stability and fair usage across all customers. However, we regret that our communication didn’t provide the clarity or support you needed.
We want to review your case to determine what options may have been available. Please reach out to our support team at support.vultr.com so we can follow up and address your concerns directly.
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