VURTU Reviews 

54
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant products and very sturdy. I have purchased these previously for the downstairs bathroom and I get lots of compliments from everyone. These are superior compared to high end brands! Go for it... See more

Company replied

Rated 5 out of 5 stars

Ordered the radiator on Wednesday and was told it would arrive the following week and that was what I expected. It arrived on Friday teatime which I was highly delighted as was the plumber. Brilliant... See more

Company replied

Rated 5 out of 5 stars

Beautiful radiators ordered via B&Q, delivery was quick, although they were left standing on their edge leaning on the front door. Even though the boxes clearly said to lay flat! They were well packag... See more

Company replied

Rated 4 out of 5 stars

Great customer service Typically I'm not one to leave a review. I've recently upgraded our bathroom suite and ordered the finishing touches of the bathroom suite from Vurtu. Unfortunately when my plu... See more

Company details

  1. Bathroom Supply Shop
  2. Heating equipment supplier
  3. Kitchen supply shop
  4. Shower screen shop

Written by the company

VURTU is a contemporary company, committed to providing quality and stylish products for your bathrooms, kitchens and living spaces. Everything you need to create your perfect home. ​The VURTU Values: The Quality of Products: Not only are they efficient, innovative and high performing with longevity in mind but their luxury design is timeless and will never go out of fashion. The Quality of Service: A complete solution from the factory to the moment your products are delivered to your door. Every step is fully trackable. ​Keeping it Green: In a global industry, VURTU prides itself on consciously searching for green initiatives to offset their carbon footprint and contribute to protecting the planet. Constantly striving to improve the company by maintaining the VURTU Values - join VURTU in their journey from showers to kitchen sinks to Bluetooth controlled radiators, proudly climbing the industry ladder as an independent business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

54 reviews

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4.8

All reviews

(54)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disastrous

Disastrous, the item was not delivered

13 July 2023
Unprompted review
VURTU logo

Reply from VURTU

Hi Andrea, As per our messages, this is first we have heard of the delivery not arriving. We are investigating now.
Kind regards,
Andy

Andrea, Here's the tracking details. This is today's attempted delivery (13/7/23). There were 2 other attempted deliveries too. They will try again tomorrow.
https://www.royalmail.com/track-your-item#/tracking-results/DF487620261GB

Rated 5 out of 5 stars

This company goes above and beyond

This company goes above and beyond for their customers. I accidentally misplaced the brackets for my radiator and contacted them to enquire about some spares. They emailed back straight away and went hunting in the warehouse for some for me. Andy was very kind and helpful throughout. 5 star customer service.

22 June 2023
Unprompted review
Rated 5 out of 5 stars

Making decisions easy

I purchased the Anstey bath shower first very impressed with the quality so went back for the matching bath filler and basin mixer. So easy when everything matches!

18 May 2023
Unprompted review
Rated 4 out of 5 stars

Good Quality VURTU 2 Radiator

The radiator came very quickly. The only issue I had was trying to arrange a time for the delivery as I am out most of the day. But the Vurtu team were really helpful and emailed me the tracking number for the delivery to help me plan.

2 May 2023
Unprompted review
Rated 5 out of 5 stars

New and happy customer

I'm a first time customer - I found Vurtu via Instagram after being messed about by another online supplier delaying my order. Great prices on the Hunsdon Shower in Brushed Nickel and easily saved 50% without compromising quality. Would certainly recommend Vurtu to anyone who is planning a bathroom project.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Well worth the money

Apologies for the delay in leaving a review, I purchased the Braughing Basin Tap in good time before the bathroom fitter started to avoid delays. This tap is well worth what I paid for it and more, sleek, well made and practical. When I was looking to buy this type from other places they were at least a 3rd more in cost. I took a punt and I am really happy I did. Delivery was good, product is great and finished the bathroom off perfectly.

12 February 2023
Unprompted review
Rated 4 out of 5 stars

Great customer service

Great customer service
Typically I'm not one to leave a review. I've recently upgraded our bathroom suite and ordered the finishing touches of the bathroom suite from Vurtu. Unfortunately when my plumber went to install the radiator it had a leak on one side. Turns out the courier had dropped it in transit. I spoke with the customer service team at Vurtu and they managed to arrange a replacement within 2 days. Great customer service.

2 February 2023
Unprompted review
Rated 5 out of 5 stars

New Radiator for our office

New Radiator for our office, wanted a very small one as limited space. Great selection on their website.

Customer services was refreshingly good.

10 December 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic experience!

Amazing choice of modern bathroom equipment and at a good price!

The website/ Instagram photos showcased perfectly the Barkway Tap and Hunsdon Shower, which now look fabulous in my bathroom!

Great customer service and fast delivery. Would 100% recommend and will be using again in the future!

21 November 2022
Unprompted review
VURTU logo

Reply from VURTU

Thank you Helen, we really appreciate your review.

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