Wire-Free Protection Limited Reviews 

36
•
TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I wish to thank WFP for their hard work and commitment with an issue with one of the fire alarm Loops being in fault at a property we manage. The team worked late into the evening and retuned the f... See more

Company replied

Rated 5 out of 5 stars

Needed a small job doing, and chose this company as they are very local to us. Holly was really helpful over the phone and managed to fit us in at very short notice. The engineer came at the agreed... See more

Company replied

Rated 5 out of 5 stars

Holly was Fantastic from start to Finish.She was freindly,Knowledgeable and took the time to Explain everything clearly without pressure.The whole process was smooth and Professional. Excellent Custom... See more

Company replied

Rated 5 out of 5 stars

Always good communications. Our faulty light switch was replaced quickly and thoroughly tested by WFPs tidy and polite electrician who arrived bang on time too. No need to clean up discarded packag... See more

Company replied

Company details

  1. Fire protection service
  2. also in
  3. Fire alarm supplier
  4. Fire protection consultant
  5. Fire protection system supplier
  6. Security system supplier

Written by the company

WFP Fire & Security Since 2003, we've helped businesses understand, maintain and protect the systems they rely on every day. We specialise in the maintenance, repair, design and installation of fire safety and security systems across London, Essex, East Anglia and the South East, supporting facilities managers, property managers, schools, healthcare providers, industrial sites and commercial premises. Our services include: • Fire Alarms • Emergency Lighting • Fire Extinguishers • Fire Doors • Fire Risk Assessments • Access Control • CCTV • Intruder Alarms • Disabled Refuge Systems • Smoke Ventilation Systems • Voice Alarm Systems • Dry Risers & Hydrants • Sprinkler System Maintenance What makes us different is our maintenance-first approach. We believe that buying the right system is only the beginning. The real value comes from understanding how it works, maintaining it properly and ensuring it remains compliant and reliable throughout its life. Our experienced team combines technical expertise with practical advice, helping clients make informed decisions, avoid unnecessary costs and remain compliant with their legal responsibilities. Whether you need a single system maintained or want one trusted contractor to manage all your fire and security compliance requirements, we're here to help. WFP Fire & Security Understand. Solve. Protect. ☎ 01277 724 653 📧 help@w-fp.co.uk 🌐 w-fp.co.uk


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

36 reviews

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4.6

All reviews

(36)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service, really taking the time to get to know their clients and their needs and very responsive in urgent/emergency situations.

20 August 2021
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you Kate, it means a lot to us that you'd take the time to leave us this review. It is a pleasure to look after you, your team and your premises!

Kind regards,

Verity (on behalf of all the team at WFP Fire & Security)

Rated 5 out of 5 stars

many thanks for the installation of the…

many thanks for the installation of the EV chargers at our office.
Alan was brilliant from start to finish, he has gone out of his way to get the EVBox working, he even found out a problem that EVBox didn't know they had.
Really pleased with every thing they have done!

24 June 2021
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you for taking the time to leave us this 5-star review, Matt! We're so pleased you're happy with the service and Alan is very chuffed with your comments :)

Kind regards,

Verity, Head of Comms at WFP (on behalf of Alan and all the team)

Rated 5 out of 5 stars

The Team at WFP are amazing

The Team at WFP are amazing, super friendly, always willing to help and on the ball when it comes to diary management, as a property manager who manages a huge portfolio that is definitely super helpful to know the team will always remind me when service appointment are due.

Working with bigger Fire Security Companies aswell which is always a struggle I can most definitely say WFP have exceeded all my expectations in terms of service and pricing.

Having worked with Samantha Cook and Victoria Law for the best part of 2 years it has been an absolute delight. Oliver in the Security Team has also always gone out of his way to assist with quote etc.

Thank you to the entire team at WFP for all your hard and professional work. I can highly recommend them.

20 May 2021
Unprompted review
Rated 5 out of 5 stars

They are Professionals

I received an advert type email from WFP
And decided to give them ago. I was pleased with their communication from day one and they answered my queries they sent me quotes to which I agreed and they carried out the works to my satisfaction, they provided good customer service that used to be around. I found the admin team and engineers to be professional.

13 April 2021
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Hi Fifi,

Thank you for taking the time to leave a 5 star review! We're very pleased you were impressed with our service. If there's anything else we can help you with, do let us know!

Stay safe and all the best,

Verity, Head of Comms at WFP Fire & Security (on behalf of all the team)

Rated 5 out of 5 stars

WFP Fire & Security have been amazing…

WFP Fire & Security have been amazing throughout the quotation process to install a common fire alarm in our apartment block.
All of the team have been 100% professional, approachable and friendly.
Any queries have received a prompt and efficient response.
Thank you for providing such a great service.

2 March 2021
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Hi Helen,

Thank you so much for taking the time to write this fantastic review for us, it really means a lot to all of the team!

Kind regards,

Verity (on behalf of all the team at WFP Fire & Security)

Rated 5 out of 5 stars

Great service.

WFP are professional, helpful and provide a great service. I worked with WFP in 2014/15 and have been in contact over the years, finally in 2020 we secured a contract for our fire alarm and emergency lighting testing & maintenance, having secured the contract and knowing their speedy time response we can now safely rely on WFP to be involved in further works such as access control and intruder alarms.

18 December 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you so much for taking the time to leave us a review, Sam! The team really appreciates it and I hope we continue to exceed your expectations :)

From Verity on behalf of all the team at WFP Fire & Security

Rated 5 out of 5 stars

Great company

Great company with fast response time

20 November 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you very much for your 5 star review and comment about our service, it means a lot to the whole team!

Kind regards,

Verity (on behalf of everyone at WFP Fire & Security)

Rated 5 out of 5 stars

Alarm activation while away from Home.

Our alarm activated while we were away after which we had to leave the alarm inactive which was of a concern.
After contacting WFP service department they reacted immediately to help and resolved the issue within hours. A fantastic service I would like to thank WFP and in particular to Barry Leeds your Service Manager

24 August 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you, Gerald, for taking the time to leave us this review! It means a lot and we're so pleased to have gotten this sorted for you. I've passed this onto our Service Team and Barry, who were chuffed to hear this.

All the best!

Verity (on behalf of the whole team at WFP)

Rated 5 out of 5 stars

Great service

Engineers that attended was informative, friendly and really helpful. They talked me through how to fix certain things and were responsive to questions & lovely customer service from the office side

10 August 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you, Jess! It means a lot to us that you've taken the time to come and review us on here!

Kind regards,

Verity (on behalf of the whole team at WFP Fire & Security)

Rated 5 out of 5 stars

I recently appointed W.F.P to maintain…

I recently appointed W.F.P to maintain the site Fire & Security systems on a new prestige office and warehouse. I have been very impressed so far with the quality of service and the professional manner in which they operate. On the basis of what I have seen so far, I would recommend W.F.P to any potential customers looking for a service provider.

15 June 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Hi Rob,

Thank you very much for taking the time to rate and review us! We're really pleased to have you on board with us and hope to continue exceeding your expectations. All the best and thanks again.

Kind regards,

Verity Stone (on behalf of the whole team at WFP Fire & Security)

Rated 5 out of 5 stars

WFP Fire & Security

WFP Fire & Security came on site recently to upgrade our existing intruder alarm system for our building after contact with our current maintainer confirmed they were closed due to the virus.
We had an old key entry intruder alarm system with no monitoring capabilities, which was still working well, however with the Covid lockdown in place and our staff working from home, we decided we needed the ability to have access to the intruder alarm remotely. Rather than being called out during the Lockdown period we would be able to be notified of any alarm condition and re-set, set and disarm the alarm from an app.
Having designed a system to our specific requirements, the engineers turned up on time and with everything they required to do the job. They worked extremely quickly and efficiently observing the correct social distancing guidelines. Once they were finished, they explained how to arm and disable the intruder alarm and ran a series of tests.
Everything worked as it should, explanations given were helpful and precise.
We are very happy with the new installation and know we have made the right decision using WFP.
We would highly recommend their services.

5 May 2020
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you for leaving this review, Maria - we're so pleased we could have helped, particularly at this tough time!

All the best,

Verity (on behalf of the entire WFP team)

Rated 5 out of 5 stars

WFP have serviced and maintained our…

WFP have serviced and maintained our fire detection and alarm system effectively and efficiently for some time now. Happy to recommend them.

5 December 2019
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you for your review, Dave! We appreciate you taking the time to rate us, it means a lot to the team!

Kind regards,

Verity Stone (and the WFP team)

Rated 5 out of 5 stars

WFP Fire and Security company reference .

WFP Fire and Security are presently upgrading our development fire cover .This involves installing equipment in occupied property’s .They have previously accessed 578 units and are currently over 300 units into further upgrades of these units .Throughout this period we have not received any adverse comments which is testament to the company’s capabilities and employees ability . They have proved resourceful and committed to achieving our aims .

27 November 2019
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Hi Rory,

Thank you for your review and 5-star rating - we're delighted you've been pleased with our service and appreciate the time you've taken to rate us!

Kind regards,

Verity

Rated 4 out of 5 stars

St Joseph's College

Having been a customer of WFP for 4 years their service has always been reliable and customer based.
During this time several fire alarm systems have been replaced of which WFP maintained consultation of the projects from beginning to end ensuring customer satisfaction.

25 March 2019
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you for this great review, Mr Harris! We hope to continue delivering you a great service.

Kind regards,

The WFP Team

Rated 5 out of 5 stars

WFP have been servicing Purleigh school…

WFP have been servicing Purleigh school for the past 10 years.
Within those 10 years they have delivered a 5star service in all areas from servicing equipment, receiving quotes to getting advice from the office staff.
We now have them working in other schools within our academy as well.
There out of hour service is 1st class, with a fast response to any fault.
With WFP you get more than your service agreement is worth, with them you will get value for money and piece of mind knowing your covered for any issue.
All the staff are very friendly and specialise in all areas.

2 November 2018
Unprompted review
Wire-Free Protection Limited logo

Reply from Wire-Free Protection Limited

Thank you for taking the time to do this review, Karl! We're delighted that you're pleased with our service and we look forward to many more years working together.

All the best,

The WFP Team

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