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Rated 5 out of 5 stars

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included i... See more

Company replied

Rated 5 out of 5 stars

The Walnut Tree was Outstanding ! My little boy had his 3rd birthday party here . Chloe went out of her way to make his day super special. She never ever stoped making sure everyone was sorted and in... See more

Company replied

Rated 5 out of 5 stars

My experience is always great, we come most Wednesdays with 3 children. Kate who usually works when we come is amazing, she cannot do anymore for you. Everything is cleaned & she is always so hap... See more

Company replied

Rated 1 out of 5 stars

Attended at Harborne, Birmingham today. Terrible experience! Avoid at all costs. Worst ever soft play we’ve been! Disrespectful staff, caused a lot of distress to my one year old, me and my partner. S... See more

Company replied

Company details

  1. Children's Amusement Centre
  2. Indoor Playground

Written by the company

As the nation’s biggest soft play area provider, Wacky Warehouse is a household name for soft play and indoor entertainment with over 70 venues nationwide. Our brilliant energetic and enthusiastic teams are dedicated to providing families with a memorable experience that is both safe and fun. Alongside our connected family pubs from the nation’s leading pub retailer, we’re experts at hosting family days out. At Wacky Warehouse, we offer a range of exciting activities and facilities that are perfect for families. From giant slides and ball pits to crafts and Tot's Club, we’re a space where kids can be free to play endlessly and parents can sit back and relax.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Food is always great

Food is always great, venue is well managed

20 March 2026
Unprompted review
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Reply from Wacky Warehouse

Fantastic! We're so pleased that you enjoyed the food and we appreciate the amazing feedback. Thank you and please do pop back again soon.

Rated 5 out of 5 stars

phenomenal experience

on the last visit Mae was amazing gave excellent customer service making mine and my grandsons experience great with no problem attitude and was professional making sure we got all we needed above and beyond.

14 March 2026
Unprompted review
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Reply from Wacky Warehouse

Amazing! We're over the moon to see that we could deliver such a great service and we'll certainly make sure Mae gets the recognition she deserves! We're glad your grandson had an amazing time and we'd love to see you back again in the future. Many thanks,

Rated 5 out of 5 stars

Excellent 3rd birthday party/ highly recommended

Excellent 3rd birthday party from start to finish . Excellent service , play area , clean and tidy , great soft play area perfect for younger children. Great party room for privacy , dinner included ice cream and squash , Henry went above and beyond , the party bags and content were fabulous, the small details were noted , she went above and beyond to ensure our 3 year old grandson had a memorable party , henry is a credit to the company.

6 February 2026
Unprompted review
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Reply from Wacky Warehouse

Thank you very much for the lovely review, we're sure Henry will really appreciate your fantastic comments and it's great that your grandson had such an amazing time. Thank you so much for sharing this feedback and we'd love to welcome you back again in the future.

Rated 5 out of 5 stars

The Langstone wacky warehouse is… excellent

The Langstone wacky warehouse is excellent. Andrea the manager allowed me to do a kind of birthday do for my little boy who is tube fed. He is nil by mouth and wanted a party for his 4 th birthday last weekend. He needed to have access to the playtime part at all times due to getting upset if we eat around him. We had the party area and the meal went really well. Codey had so much fun . The waitress I believe her name is rogina, was so helpful the food was great . Brilliant time thank you all so much he really feels he has had a birthday party now

18 January 2026
Unprompted review
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Reply from Wacky Warehouse

Hi Sharon, thank you for taking the time to share your experience. We're thrilled to hear that Codey has such a good time, and that Andrea and Rogina had such a positive impact on the experience. We truly appreciate your feedback, and we'll be sure to share it with the team. Thank you, Sharon!

Rated 5 out of 5 stars

I have been to my fair share of wacky…

I have been to my fair share of wacky warehouses. But the one in Hartford mill takes the cake! The service is always amazing. It doesn’t matter if the staff are having a day of their own, they always have a smile on their face. Katy always goes above and beyond for her customers. Being a regular doesn’t change how she handles her customers and she’s always going the extra mile.
I love going here. The atmosphere is always great, and the food isn’t too bad either.

3 January 2026
Unprompted review
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Reply from Wacky Warehouse

An absolutely amazing review, thank you so much for sharing your experience, we know that Katy will be so proud to have received such positive feedback and we are grateful for the lovely review and rating. Thank you so much and we'd love to welcome you back again in the future. Take care,

Rated 5 out of 5 stars

The Walnut Tree was Outstanding

The Walnut Tree was Outstanding ! My little boy had his 3rd birthday party here . Chloe went out of her way to make his day super special. She never ever stoped making sure everyone was sorted and included. The play area had something for everyone and is definitely value for money. Both women should definitely get praise as they are doing an amazing job! Thank you ladies !

7 December 2025
Unprompted review
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Reply from Wacky Warehouse

You're very welcome! We're so happy to hear that Chloe and the team could make your little ones birthday a great one! We're really proud to see this and we'd love to see you back again in the future! Many thanks.

Rated 1 out of 5 stars

Diabolical new manager

Have used this pub for the last 20years including xmas dinner. But due to an incident, will never set foot in the place again. What a pathetic excuse of a company. Bring back Cheryl! She knew how to run the place. I think the new manager needs to go back to training school for customer service.

5 September 2025
Unprompted review
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Reply from Wacky Warehouse

Hi Dave, we're concerned to see this review and we'd like to look into your experience, could we ask you to send an email to crsocialmedia@greeneking.co.uk so we can take a further look please? Many thanks.

Rated 5 out of 5 stars

Wacky Warehouse

Took 2 grandchildren to Wackys at Meridian
Thanks kate for being a wonderful host , will return

29 July 2025
Unprompted review
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Reply from Wacky Warehouse

You're very welcome! We're so happy your grandchildren had such a fantastic time, and we will make sure Kate sees this lovely feedback, thank you and please do pop back again in the future!

Rated 5 out of 5 stars

Wacky Warehouse has new A 5 Star Asset

Any company can only be as good and efficient as their staff and employees, which we have observed as regular visitors to the Wacky Warehouse for 10 years and have commented previously on how friendly, supportive and personable the staff have been over that period of time. However, a recently recruited member of staff, Kelsey, has truly reset the benchmark on all these counts and much more. The engaging, consistently high level of customer service to children (primarily), parents grandparents, carers and responsible adults, where no request is too much trouble, is remarkable, which, as a professional 'Soft Play Superhero' is clearly evident. The pure joy that this lady exudes in the course of her work is ably supported by professionalism, competence in delivery and tireless organisational skills. A 5- Star review is richly deserved for such great service. Very Well Done Kelsey. Congratulations on Your Achievements and Thank You.

24 June 2025
Unprompted review
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Reply from Wacky Warehouse

This really is amazing to see and it's great to read how friendly, supportive and personable you found Kelsey to be. We're sure she will smile when you sees this and we will ensure we pass on your fantastic comments. Thank you and we'd love to see you back again soon! Thanks again and take care.

Rated 5 out of 5 stars

Great Place

My kids always enjoy visiting Whacky Warehouse Ower. The manager is always so friendly and helpful. The foods great and reasonably priced. Never had a bad experience here so would always recommend. 😊

29 May 2025
Unprompted review
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Reply from Wacky Warehouse

Fantastic! We're glad your little ones always have such a fantastic time and it's wonderful that you found them to be so helpful and friendly. Thank you so much for taking the time to share this and we'd love to see you back again in the future. Many thanks.

Rated 5 out of 5 stars

Very Good!

The food was very good including quick service and the staff are polite and kind,adjusting the meals for picky eaters!

19 April 2025
Unprompted review
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Reply from Wacky Warehouse

Amazing! We're very happy that we could provide such a polite and quick service and we are grateful for you sharing such a fantastic review about the food. Thank you so much for getting in touch and we'd love to see you all back again soon. Many thanks.

Rated 5 out of 5 stars

Children’s birthday parties

We have held a number of children’s party at the Langstone location now and in every try occasion staff have been amazing and all of the children have loved every minute. Thank you for working so hard and being so convincingly happy and patient which I’m sure can often be difficult!

5 April 2025
Unprompted review
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Reply from Wacky Warehouse

Hi Nicole, thank you for your review. We're glad to hear that you were happy with the birthday party we hosted at the Langstone Wacky Warehouse. It's so great to read that the children all had an amazing time. We hope we can welcome you back again sometime soon.

Rated 5 out of 5 stars

Serena and Elisha were amazing with our…


Serena and Elisha were amazing with our boys. It was a great experience and they had lots of fun

23 March 2025
Unprompted review
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Reply from Wacky Warehouse

This is wonderful to see and it's amazing that your boys had such a great time. We'll pass your kind words onto Serena and Elisa and thank you so much for the great review and rating and please do pop back again soon.

Rated 5 out of 5 stars

One of the staff members Ranuja was…

One of the staff members Ranuja was very kind and amazing the place was very neat and we enjoyed it very much I definitely recommend going to this place for your childs birthday party!

16 March 2025
Unprompted review
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Reply from Wacky Warehouse

HI there, thanks so much for sharing this wonderful review. We're so pleased to hear Panuja was so kind and amazing, and you enjoyed your visit. Thanks so much for your kind words!

Rated 5 out of 5 stars

Wacky warehouse Rushden

We went to wacky warehouse at the needle and awl in Rushden yesterday. We had a fantastic time. Liam was amazing. Very helpful and welcoming. We will definitely be coming back again.

20 February 2025
Unprompted review
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Reply from Wacky Warehouse

We're over the moon to see this and we know that Liam will be too. It's great that you found him to be so helpful and welcoming and we'd love to see you back again in the future. Many thanks,

Rated 2 out of 5 stars

Heating not working

Heating not working, room extremely cold with no emergency heat source. Didn't want to disappoint grandson and had to leave early as a result. As it was pre booked it would have been useful to pre warn customers.

15 February 2025
Unprompted review
Wacky Warehouse logo

Reply from Wacky Warehouse

Hi Tina, thank you very much for getting in touch. We're very sorry that the lack of heating meant you had to leave earlier and we completely understand your disappointment by this, could we ask you to send an email to grsocialmedia@greeneking.co.uk, please? this will go through to our Guest Relations Team who will take a look further and can contact you directly. Many thanks.

Rated 5 out of 5 stars

Would just like to say a big thankyou…

Would just like to say a big thankyou to the member of staff in the soft play today.
We came last week with our granddaughter who is a little on the shy side , but really enjoyed herself .
We noticed then that this member of staff was very well engaged with the children there.
Today we returned , our granddaughter felt safe and happy playing .
The member of staff interacted with her and another little boy .
They did hand painting and made a sun with a rainbow of colours .
Our granddaughter really enjoyed the session .
We would just like to thank the member of staff who goes by ( FRIENDLY )....
You are amazing and so good at your job we had food both times in the bar after , that was good value too.
Will definitely be returning ....

30 January 2025
Unprompted review
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Reply from Wacky Warehouse

Hello Sue, thank you so much for this wonderful review! We're so pleased that your granddaughter thoroughly enjoyed herself and it's great that it helped her come out of her shell. It's lovely to hear that she also enjoyed the hand-painting session. We hope to see you all again soon, thank you again for sharing this with us we highly appreciate it.

Rated 5 out of 5 stars

Lovely member of staff working

Lovely member of staff working. Will come again. My little girl enjoyed it.

23 January 2025
Unprompted review
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Reply from Wacky Warehouse

Hi Stef, we're so glad you and your little girl thoroughly enjoyed yourselves! We look forward to seeing you both again soon, have a wonderful weekend!

Rated 1 out of 5 stars

Worst restaurant food ever

Went to poachers in leyland genuinely the worst dining experience I’ve had in a long time. The seating area was still covered in food that the staff had clearly just swept off the table leaving the chairs covered in it and the floor soaked I did not think much of this as it’s mainly catered to families but the food was another matter entirely. I ordered a burger and the best I could describe it would be a Rustlers burger that was out of date by months every single item on that plate was barely edible with the burger having no sauce and sprinkles of cheese for 16 pounds this place was a complete rip off my toilet will get more value from that meal than I will. avoid at all cost !

11 January 2025
Unprompted review
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Reply from Wacky Warehouse

Hi Matthew, we're very disappointed to hear that you were not happy with the hygiene of your seating area and we're saddened to hear that you were not happy with your food, this is not the level that we strive towards. We would greatly appreciate it if you could send your feedback and the location of the Wacky Warehouse you visited to the team so they can investigate what happened, to allow them to do so could you send it to the following email? grsocialmedia@greeneking.co.uk Many thanks.

Rated 5 out of 5 stars

I had my daughters 5th birthday party…

I had my daughters 5th birthday party at the wacky warehouse new inn Newport and I can honestly say the staff were absolutely brilliant Meryl was my party host and she was amazing so helpful even helped plate up the children’s food which was really nice they do a mix of hot food hot dogs chicken nuggets chips which you can just help yourself too they do all the goodie bags for you too , they accommodated all dietary needs fantastically it’s really reasonably priced too my daughter and her friends also had lots of fun in the softplay together brilliant party and I would 10000% book again

2 November 2024
Unprompted review
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Reply from Wacky Warehouse

Hi Cait, thank you so much for taking the time to leave a fantastic review! We're so pleased that Meryl and the team made your visit memorable. It's great to hear that the children loved their food, and we're delighted that they enjoyed the soft play area! We can't wait to see you all again soon. Take care.

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