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waEV-charge Reviews 1,357

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 466 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff during installation and beyond. Many people appreciate the exceptional customer service, noting quick responses and thorough support, even for issues not directly related to the product. The installation process is frequently described as smooth, efficient, and tidy, with engineers explaining everything clearly and ensuring the product works perfectly. Reviewers are also impressed with the product itself, finding it easy to use and reliable, with many recommending the company to others. However, some customers experienced initial problems with installers or delays, and a few were dissatisfied with the customer service, citing poor communication or unresolved issues. There were also mentions of product unreliability and a lack of clarity regarding cable length before purchase.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the exceptional and responsive... See more

Product

Consumers find the product to be positive, with many reviewers praising the EV charger as brilliant, a nice... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers describing the overall process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent work Ordered charger online and supplied survey ,the installation date set easy on the telephone. Charger delivered Guys turned up today and I must say have done a first class job it... See more

Company replied

Rated 5 out of 5 stars

Initially there was a problem with the installer letting them and me down but Elliot could not have been more helpful in getting the situation resolved. He pulled out all the stops to get the charger... See more

Company replied

Rated 5 out of 5 stars

The service from waEV-charge was excellent. I ordered my home EV charger on Monday, with an expected installation within 3 weeks. However, 2 days later I had a call saying there was a slot on Frid... See more

Company replied

Rated 5 out of 5 stars

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed. Joe advised that in all probability the circuit break... See more

Company replied


Company details

  1. #4 of 31 best companies in Electric vehicle charging station
  2. #1 of 32 best companies in Electrical equipment supplier
  3. #7 of 69 best companies in Electronics Company
  4. #1 of 22 best companies in Electronics manufacturer
  5. #2 of 42 best companies in Energy Equipment and Solutions
  6. #1 of 38 best companies in Green energy supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really quick service

Really quick service. My charger was installed within 5 days and was a really good price.

27 March 2026
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Reply from waEV-charge

Thank you Lydia, we really appreciate your feedback & review.

Rated 5 out of 5 stars

10/10, great customer service

Honestly the service I received from waEV was 10/10, I had issues with my charging and the guys from waEV went the whole hog to make sure I got on top of it even when it turns out it was actually my car that was the problem.
It didn’t really have anything to do with them but they still helped me get to the bottom of it and made sure I had a full battery even when they could have just told me to see my car manufacturer. What a great team.

22 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Paul, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Brilliant from start to finish

Brilliant from start to finish. Very pleased with the service. Good communications. So easy would definitely recommend.

27 March 2026
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Reply from waEV-charge

Thank you Michael, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Really good company to deal with

Really good company to deal with, Elliot Brown has been so very helpful throughout the process and we could not have asked for more.
Was fitted where we wanted it, without any problems. We would highly recommend them to anyone looking for a charger.

27 March 2026
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Reply from waEV-charge

Thank you Frances, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent Service from waEv

My waEV charger install was incredibly quick and the installers were really friendly throughout.

The unit itself is neat and tidy and the app easy to use. I did have a small issue with the unit afterwards, but when I contacted them, Joe responded straight away and helped get everything sorted in no time.

Brilliant service all round. Couldn’t recommend them enough.

10 March 2026
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Reply from waEV-charge

Thank you Gemma, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Had an issue with Octopus app

Had an issue with Octopus app. My car was not charging because of the issue with their app. Called Octopus but they never got back. I called WaEv and they were there to help me even at the middle of night. Excellent service.

16 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Adnan, we really appreciate your feedback & review

Rated 5 out of 5 stars

Perfect installation

From quote to installation everything as expected. quick quote, quick installation, clean job. definitely recommend.

16 March 2026
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Reply from waEV-charge

Thank you Gurmeet, we really appreciate your feedback & review

Rated 5 out of 5 stars

Moss was super helpful

Moss was super helpful, answered amy questions and was extremely polite.
I would strongly recommend.

18 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Angelia, we really appreciate your feedback & review

Rated 4 out of 5 stars

Nice charger

Pleasant to deal with and always try to resolve any issues,

25 February 2026
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Reply from waEV-charge

We’re very sorry to read about your experience and take all customer feedback and claims extremely seriously. What you’ve described is concerning, and we want to assure you that we are currently looking into this matter as a matter of urgency.

This is not the level of service we aim to provide, and we would appreciate the opportunity to investigate the issues you’ve raised in full — including the installation, cabling, app integration, and communication concerns.

We appreciate you bringing this to our attention and are committed to putting things right.

Rated 5 out of 5 stars

What a great Company

Gave expert advice after my EV Charger suppler tried to get me to buy a new charger at over £600 when the one they installed 4 years ago failed.
Joe advised that in all probability the circuit breaker was at fault and obviously replacing that would save the best part of that cost.
He gave this advice without benefit of securing my business and without trying to “hard sell” me a new charger. A rare gem in today’s world, well done Joe and thanks so much!

16 March 2026
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Reply from waEV-charge

Thank you Anthony, we really appreciate your feedback & review

Rated 5 out of 5 stars

Customer service went above and beyond…

Customer service went above and beyond until 11pm on Saturday evening helping to get my smart charging up and running. Additionally, they were financially the most prudent, had the quickest install times, and did everything they said, when they said they would. They undercut my local electrician by £600 !
I didn't think this sort of service existed any longer. I can't recommend them highly enough.

14 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Andrew, we really appreciate your feedback & review

Rated 5 out of 5 stars

Very good service

Everything went through very smoothly. Spoke to a very lovely gentleman called moss who filed out a form that my landlord required in order for a charger to be fitted. very happy with the service provided. Will defiantly reccommend to anyone who is looking for an EV charger fitting.

13 March 2026
Unprompted review
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Reply from waEV-charge

Thank you Isra, we really appreciate your feedback & review

Rated 1 out of 5 stars

Most unreliable charger I’ve come…

Most unreliable charger I’ve come across. 18 months of constant hassle and not one engineer has called out. Don’t buy this product.

13 March 2026
Unprompted review
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Reply from waEV-charge

**THIS REVIEW IS FRAUDULENT & FAKE** (Appeal ref: 01515368)

We are currently working with Trustpilot to have it removed, as they have also determined it to be inauthentic. The reviewer has failed to respond to multiple requests to verify their claims, which further supports this conclusion.

Rated 5 out of 5 stars

Top Quality Company

Through every stage of the process, waEV were fantastic. From the first explanation of their service and costings to the excellent fitters, there were no dramas and all work has been carried out to the highest of standards. Very highly recommended.

12 March 2026
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Reply from waEV-charge

Thank you Dan, we really appreciate your feedback & review

Rated 5 out of 5 stars

Friendly installers

Friendly installers, professional and got the job done in around 1h30 which was great!

12 March 2026
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Reply from waEV-charge

Thank you Jaydan, we really appreciate your feedback & review

Rated 5 out of 5 stars

Fantastic service

The service was great from enquiry through to the install. The groundworks was completed exactly when advised and Electrician came to connect and fot the charger immediately. Everything was completed very promptly. Couldn't be happier with install.

11 March 2026
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Reply from waEV-charge

Thank you Phil, we really appreciate your feedback & review

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