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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the service for providing quick access to funds, especially during difficult financial times, highlighting its ease of use and fast application process. People frequently mention the smooth user experience and the efficiency of the app, with funds often reaching their accounts within minutes. However, some customers also noted significant issues with the company's response times and the relevance of their customer service replies, often receiving generic messages unrelated to their specific inquiries. A few other people also felt that the payment system could be problematic, with some reporting unexpected declines in applications despite good payment history, or difficulties with managing their accounts and linking banks.

What people talk about most

Payment

Consumers find payment to be ambiguous, with some praising the extremely fast cash and simple application... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the fast, efficient,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the app as easy, reliable,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its ease of use, speed, and reliability,... See more

Response time

Customers consistently express frustration with the response time. Many report sending multiple requests and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All comes in handy to have this advance pay service towards your salary when you are hit with so many bills and medicals . I have been availing this service for quite some time now and never was disap... See more

Rated 5 out of 5 stars

The best in the business they make it easy to get an advance and even easier to get additional funds if available would recommend to anyone wanting quick cash


Company details

  1. Alternative Financial Services
  2. Financial Institution
  3. Money order service
  4. Non-bank financial service
  5. Payment service
  6. Payroll Service Provider

Written by the company

We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program. Apply Today: https://m.wagepay.com.au/?source=googleone


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always transfer money straight to.my…

Always transfer money straight to.my account without any hassles. Easy quick application process

28 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind review! We’re so glad to hear that our service was easy and hassle-free for you, especially during a time of need. Helping our customers bridge the gap to their next payday is our priority, and we’re thrilled that we could assist you. If you need any further support or have questions in the future, please feel free to reach out!

Rated 5 out of 5 stars

WagePay has genuinely helped me so much…

WagePay has genuinely helped me so much after the last few months, especially with all prices raising up.

23 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind review! We’re so glad to hear that our service was easy and hassle-free for you, especially during a time of need. Helping our customers bridge the gap to their next payday is our priority, and we’re thrilled that we could assist you. If you need any further support or have questions in the future, please feel free to reach out!

Rated 5 out of 5 stars

Wagepay access your pay early

The access to your pay early is a massive help when In need And in today's economy & Cost of living so high it's a big relief.

The customer service from Wage pay is 2nd to none.

28 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re delighted to hear that our early access to pay has been a significant help for you, especially given the challenges of today’s economy. We strive to provide exceptional customer service, and your kind words validate our efforts. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Great service and really helpful…

Great service and really helpful specially when there is unexpected bills came in. Definitely tell my family and friends about this app.

24 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic review! We’re thrilled to hear that you found our service helpful during times of unexpected expenses. Your willingness to recommend us to your family and friends means a lot to us. If you have any questions or need assistance in the future, please feel free to reach out. We’re here to help!

Rated 3 out of 5 stars

Very easy n helpful

Very easy n helpful

27 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your positive feedback! We’re delighted to hear that you found our service easy to use and helpful. Your satisfaction is our priority, and we appreciate your support. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Fantastic and very reliable when a…

Fantastic and very reliable when a little money is required in advance before wage day.

26 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful review! We’re so glad to hear that our service has consistently met your needs, especially in times of urgency. Your appreciation means a lot to us, and we’re here to help whenever you need assistance. If you have any further questions or require support in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Took only 2mins to apply and funds were…

Took only 2mins to apply and funds were less than 1min into my bank account !

26 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your amazing review! We’re delighted to hear that you had a quick and seamless application and approval process, and that the funds were transferred to you so swiftly. It’s great to know that you’re a happy customer and that we could provide you with a positive introduction to payday loans. If you ever need assistance again or have any questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Another great experience

Another great experience. Feel safe and convenient. Have used another wage app and wasn't good. This is simple and great. 5 stars

25 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your amazing review! We’re delighted to hear that you had a quick and seamless application and approval process, and that the funds were transferred to you so swiftly. It’s great to know that you’re a happy customer and that we could provide you with a positive introduction to payday loans. If you ever need assistance again or have any questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

They have been very helpful

They have been very helpful over and over again. Would recommend them even though i got denied the last time after repaying them back fully on time.

23 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your amazing review! We’re delighted to hear that you had a quick and seamless application and approval process, and that the funds were transferred to you so swiftly. It’s great to know that you’re a happy customer and that we could provide you with a positive introduction to payday loans. If you ever need assistance again or have any questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Always promt and efficient

Always promt and efficient

26 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Wagepay very good for small loan and…

Wagepay very good for small loan and fast disbursement of funds,thank you wagepay you very help me

25 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your amazing review! We’re delighted to hear that you had a quick and seamless application and approval process, and that the funds were transferred to you so swiftly. It’s great to know that you’re a happy customer and that we could provide you with a positive introduction to payday loans. If you ever need assistance again or have any questions, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Easy and convenient

Easy and convenient

23 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Very eazy to deal with fast transfer

Very eazy to deal with fast transfer.
They didn't offer me as much as other providers i use but it covered my needs.
Happy with the service

25 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our communication and that everything was planned out to meet your needs. It’s our goal to provide the best support possible, and we’re glad we could help you. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to support you!

Rated 1 out of 5 stars

Customer service just doesn’t exist

Customer service just doesn’t exist. I have asked the simplest question 15+ times in the past week and every response is generic and information provided is irrelevant to my actual question. It really is all automated because I don’t believe a genuine human could fail to understand the question. I asked how to lodge a complaint, and I’m not expecting a response. Humans seems to reply to this.. so let’s see.

21 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi Katrina,

Thanks for reaching out.

Looking into this, we can see that we've been more than responsive to your requests, we're sorry you've felt the need to ignore our replies and leave this review.

Rated 5 out of 5 stars

Very easy Very quick Very handy

Very easy Very quick Very handy

25 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Wage pay has great service always…

Wage pay has great service always responds to emails great for second chances great for customers for quick cash when in need for emergency financial problem thanks for the great work much appreciated

25 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our communication and that everything was planned out to meet your needs. It’s our goal to provide the best support possible, and we’re glad we could help you. If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to support you!

Rated 5 out of 5 stars

Repeat of Quality

This was the second time I called upon Wagepay to help me out of a sticky situation, A repeat experience of the first time accessing their service. Concise, smooth and rapid. I can't heap enough praise on these guys. Thanks for assisting me again, in addition, I absolutely appreciate your responsible outlook as a short term lender, both in the amount I borrowed, the period allowed to repay and not to mention, charging only a small and reasonable fee for doing so.

14 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you so much for your kind words and for choosing Wagepay once again! We’re thrilled to hear that your experience was just as smooth and rapid as the first time. It’s our priority to provide a responsible lending service that meets our customers’ needs, and we’re glad you appreciate our approach. Your praise motivates us to continue delivering the best service possible. If you need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Easy

Easy, convenient

24 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Rated 5 out of 5 stars

So quick and easy to apply and the…

So quick and easy to apply and the funds came through instantly! Thanks Wagepay

23 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re delighted to hear that you found the application process quick and easy, and that your funds were delivered instantly. Our goal is to provide a seamless experience for our customers, and we’re glad to know we met your expectations. If you need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Fast and easy

22 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re delighted to hear that you found our service quick and easy. We strive to provide a seamless experience for all our customers, and your satisfaction is our top priority. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

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