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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the service for providing quick access to funds, especially during difficult financial times, highlighting its ease of use and fast application process. People frequently mention the smooth user experience and the efficiency of the app, with funds often reaching their accounts within minutes. However, some customers also noted significant issues with the company's response times and the relevance of their customer service replies, often receiving generic messages unrelated to their specific inquiries. A few other people also felt that the payment system could be problematic, with some reporting unexpected declines in applications despite good payment history, or difficulties with managing their accounts and linking banks.

What people talk about most

Payment

Consumers find payment to be ambiguous, with some praising the extremely fast cash and simple application... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the fast, efficient,... See more

User experience

Reviewers mention positive feedback about user experience. Many customers describe the app as easy, reliable,... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise its ease of use, speed, and reliability,... See more

Response time

Customers consistently express frustration with the response time. Many report sending multiple requests and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All comes in handy to have this advance pay service towards your salary when you are hit with so many bills and medicals . I have been availing this service for quite some time now and never was disap... See more

Rated 5 out of 5 stars

The best in the business they make it easy to get an advance and even easier to get additional funds if available would recommend to anyone wanting quick cash


Company details

  1. Alternative Financial Services
  2. Financial Institution
  3. Money order service
  4. Non-bank financial service
  5. Payment service
  6. Payroll Service Provider

Written by the company

We’re giving everyday Australians real-time access to their wages and trying to improve their financial well-being. The latest way we give back to our customers. Wagepays’ mission is to provide everyday Australians with real-time access to their wages to enhance their financial well-being. We are now taking this to a new level by being Australia’s first Wage Advance provider to offer a reward points program. Apply Today: https://m.wagepay.com.au/?source=googleone


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 56% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

This app has saved me a few times. 💯

As a single mum I need an extra boost some weeks to get past the finish line. Wagepay has allowed to to do that over and over again. Just a small fee for their service is definitely worth the piece of mind that all my bills are paid. An easy app and easy process. Would definitely recommend 👌🏼

18 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi Alicia. Great to read that we were able to provide you with a needed BOOST when you needed it- super happy to read you're happy with the fees, associated with the advance provided.

To make the most of your account, claim some rewards points and get a few gift cards with Wagepay Rewards, perfect for Christmas gifts, or make the most with Black Friday literally just around the corner.

Thanks again.

Rated 5 out of 5 stars

Wagepay is a Lifesaver

Wagepay is a Lifesaver. Easy to use and you get your cash right away.

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for the wonderful feedback! We’re glad to know Wagepay has been helpful and easy to use when you needed it most. You might also be interested in Wagepay Rewards—our programme that rewards you with points for timely repayments, which you can redeem for gift cards across a variety of retailers. We’re excited to keep supporting you and making your experience with us even better!

Rated 5 out of 5 stars

I thank you to the wagepay.com.au

I thank you to the wagepay.com.au. Over all its very helpful and easy process for the application. I really appreciate for the support and paid my bills on time without stress. Without Wagepay I would be behind my bills again thank you team Wagepay.

10 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re thrilled to hear that Wagepay has made your application process easy and stress-free. It’s fantastic to know that we’ve helped you stay on top of your bills. If you haven’t yet, consider checking out Wagepay Rewards, which allows you to earn points for timely repayments, redeemable for gift cards. We appreciate your support and are here to assist you whenever you need!

Rated 4 out of 5 stars

They are quick ,very efficient and the…

They are quick ,very efficient and the repayment procedure is good and has the opportunity to postpone to the next fortnight,however the refreshment of limits is very slow and amounts barely change.

3 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your feedback with us! We’re glad to hear that you’re finding our service efficient and the repayment flexibility beneficial. Regarding the refreshment of limits, we’re continually working to improve this aspect to make adjustments quicker and more aligned with your needs. As you continue using Wagepay, you may also want to check out Wagepay Rewards—an exciting way to earn points for timely payments, redeemable for gift cards and more. We appreciate your support and look forward to serving you better!

Rated 5 out of 5 stars

I've had nothing but great dealing with…

I've had nothing but great dealing with wagepay.so easy to understand

17 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re thrilled to hear that your experience with Wagepay has been consistently positive and that our services are easy to understand. Your satisfaction is important to us, and we’re committed to providing a seamless experience for all our customers. If you ever have any suggestions for improvement or specific features you’d like to see, please don’t hesitate to reach out.

We also encourage you to check out Wagepay Rewards for additional benefits and savings.

Thank you for choosing Wagepay!

Rated 5 out of 5 stars

Help me alot when I'm short of money and I all way pay back on tme

All ways help me alot when I'm short of money and I all ways pay it back on time

17 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re glad to hear that Wagepay has been a reliable source of support when you need it most. Your commitment to repaying on time is commendable and helps ensure we can continue to assist you and others in the future. If you have any further suggestions or need assistance, please don’t hesitate to reach out.

Additionally, don’t forget to explore Wagepay Rewards for even more benefits!

Thank you for being a valued customer!

Rated 5 out of 5 stars

Good experience

Good experience. Good and simple.

17 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 4 out of 5 stars

Convenient and easy to set up

16 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your review! We’re pleased that you found our setup process convenient and easy. For even more value, be sure to check out Wagepay Rewards—a programme where you earn points just by making timely payments, redeemable for gift cards and more! We’re excited to keep making Wagepay work better for you.

Rated 5 out of 5 stars

Easy to apply

Easy to apply. Was life saver.
Also easy to change repayment day

16 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Great service and easy and reliable and…

Great service and easy and reliable and quick
Thank you very much for great support

17 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your kind words! We’re thrilled to hear you had a great experience with us. Our team is dedicated to providing reliable and quick support to our customers, ensuring your needs are met efficiently. If you ever need assistance again, don’t hesitate to reach out. We truly appreciate your feedback!

Rated 5 out of 5 stars

This app is very convenient and is over…

This app is very convenient and is over priced is what it cost to use some of your pay I have used regularly
highly recommend

17 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re glad to hear that you find the app convenient and appreciate your recommendation. We strive to offer a service that meets our customers’ needs, and while we understand that pricing is a consideration, we believe in providing value for the support you receive. If you have any further thoughts or suggestions, please feel free to share. We’re here to help!

Rated 1 out of 5 stars

Don't rely on Wagepay as they don't…

Don't rely on Wagepay as they don't always approve an advance even if you have a high income and a proven repayment history. The one time i really needed them they said try again in 7 days. Stay clear and find other more reliable options.

16 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Hi Michael,

We’re sorry to hear about your experience. We do not decline applications without reason, as every assessment is based on several key criteria. Potential reasons for a declined application could include:

• Multiple defaults
• Bank refunds
• High-risk account behaviour (e.g., frequent large withdrawals, high-priority financial commitments)
• Low bank score

Providing funds under any of these conditions would place us in breach of Responsible Lending Obligations, which are legislative standards we strictly follow.

Thank you for your understanding.

Rated 5 out of 5 stars

Very quick payment

Very quick payment

11 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 4 out of 5 stars

Wagepay is a lifesaver

Love that the amount is generous - really saved me this week. Just wish there was an option to pay back in instalments instead of a lump sum and wish the user interface wasn’t so slow when applying. Other than that, easy, simple and clear in what you have to pay back.

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your feedback! We’re thrilled that our service was able to help you when you needed it. We understand that a flexible repayment option and a faster interface could improve the experience, and we’re always exploring ways to enhance these features. In the meantime, we encourage you to check out Wagepay Rewards—our programme where you can earn points for timely repayments, redeemable for gift cards and more. Thank you for choosing Wagepay, and we’re here to support your needs!

Rated 5 out of 5 stars

Great to deal with

Great to deal with. Prompt, no-fuss advance received, then points towards gift cards just for the payment of these funds. Very happy and so greatful!

16 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic feedback! We’re delighted to hear that your experience with us was prompt and hassle-free. It’s great that you received your advance quickly and could earn points toward gift cards just by making your payments. We appreciate your support and are thrilled to know you’re so happy with our service. If you have any further questions or need assistance, feel free to reach out!

Thank you for choosing us!

Rated 5 out of 5 stars

Wonderful program

Easy, professional and quick service. Helpful and easy to use APP. Would recommend every time

2 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your positive review! We’re thrilled to hear that you found our service easy, professional, and quick. It’s fantastic to know that our app has been helpful and user-friendly for you. Your recommendation means a lot to us! If you have any questions or need assistance in the future, don’t hesitate to reach out.

Thank you for being a valued customer!

Rated 5 out of 5 stars

Good service when you need it.

Good service when you need it.

2 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Was there when I needed to pay bills…

Was there when I needed to pay bills and other things ahead of time

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for sharing your experience! We’re thrilled to hear that you found Wagepay to be a good and simple solution. Our aim is to make the process as user-friendly as possible for all our customers. If you have any further feedback or suggestions for us, please don’t hesitate to reach out.

Also, be sure to check out Wagepay Rewards for additional benefits!

Thank you for being a valued part of our community!

Rated 5 out of 5 stars

Tried them all, wage pay is best

I've tried all the pay advance apps and wage pay is the best. I get a discount because my employer supports it.tbe process is quick and money in your account right away

15 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your fantastic review! We’re delighted to hear that you find Wagepay to be the best among pay advance apps, especially with the added benefit of a discount through your employer. It’s great to know that the process is quick and the funds reach your account immediately. Your feedback is invaluable and helps us to continue improving our services. If you need any assistance in the future, please feel free to reach out.

Thank you for choosing Wagepay!

Rated 5 out of 5 stars

Really easy to use and fast service

Really easy to use and fast service. Would definitely use again.

11 October 2024
Unprompted review
Wagepay logo

Reply from Wagepay

Thank you for your wonderful feedback! We’re thrilled to hear that you found our service easy to use and fast. Our aim is to provide a seamless experience, and it’s great to know that we met your expectations. We look forward to assisting you again in the future!

Thank you for choosing Wagepay!

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