After product purchase this puts you in a postion to spend more money. I needed a part replacement. Although they offer other parts to be purchased one part they don’t offer replacement is a plastic e... See more
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Company details
Written by the company
Leo Wahl invented the world’s first electromagnetic hair clipper in 1919. Since then, Wahl has created a range of professional and home grooming, styling and personal care products with an unrivalled quality that you can trust.
Contact info
Sterling House, CT12 5GG, Ramsgate, United Kingdom
- 01227 740066
- customer.services@wahl.co.uk
- wahl.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 45% of negative reviews
Typically replies within 1 month
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Excellent product and delivered within…
Excellent product and delivered within 72 hours.

Reply from Wahl (UK) Ltd
Amazing customer service by Tracy
Spoken to Tracy today and wow I'm in shock how amazingly well I was treated. It's hard to find positives in big companies these days but the service I received by Tracy was amazing. A rare combo having a great product and great customer service. Win win for wahl

Reply from Wahl (UK) Ltd
Great customer service
Great customer service! I'd lost my charger to my clippers. I contacted Wahl with an image of my clippers, they responded super quick and even supplied a direct link of what I needed to purchase. The website is very easy to navigate and use. The products are excellent and reliable.

Reply from Wahl (UK) Ltd
Amazing customer service
Amazing customer service. I had a faulty blade and it was replaced with no quibble and very quickly. So pleased I purchased from them direct now as less hassle.

Reply from Wahl (UK) Ltd
Faulty shaver .Great customer service,sorted my…
Great customer service,sorted my problem immediately,nor often can you get this level of customer service.

Reply from Wahl (UK) Ltd
Ease of ordering with helpful friendly…
Ease of ordering with helpful friendly staff

Reply from Wahl (UK) Ltd
Excellent clipper
I purchased this clipper for my personal use.
It's an outstanding clipper; it does the job perfectly and easily and goes beyond expectations. I highly recommend purchasing such a clipper.
Furthermore, customer service was handling my case professionally as I requested a replacement because the first item had scratches. Therefore, a few days later, I got a confirmation email for a replacement from Rebecca. Thanks Rebecca and good job.

Reply from Wahl (UK) Ltd
Excellent Customer Service
Excellent customer service - Rebecca was brilliant! She kindly resolved my query and issue swiftly and efficiently. Thank you.

Reply from Wahl (UK) Ltd
Spare parts
I had a query relating to a spare part for my trimmer. I emailed via their website and got a detailed response the next day. Very efficient and the products are excellent value for money. Definitely use them again. Thanks.

Reply from Wahl (UK) Ltd
Great customer support
Great customer support. Quick and accurate response. Thank you Rebecca.

Reply from Wahl (UK) Ltd
Terrible customer service
Terrible customer service. You would think for such a big company they’d be more willing to be as helpful as possible but they’re just too greedy.
I contacted them about needing a tiny missing part for my clippers. I was willing to pay for it, even though they don’t sell it on their website. They told me that because they don’t sell it, I have to send my clippers for a full repair service and pay £72.00. I explained that my clippers are perfectly fine, I’ve just lost a tiny part that I need a replacement for. They refused to offer another solution. Worst customer service I’ve ever dealt with. Won’t be buying from wahl ever again.
Product replaced quickly
I had a problem with a product and it was quickly replaced.

Reply from Wahl (UK) Ltd
1in 8 Colour Trimmer.
Thanks for your prompt and helpful response. Much appreciated.

Reply from Wahl (UK) Ltd
Best experience of online shopping.
Best experience of online shopping.
Perfect customer service and great delivery, products that I ordered were amazing as always, I am satisfied with everything and I recommend them 100%.
Thank you Wahl for your fantastic service.

Reply from Wahl (UK) Ltd
Right from my first enquiry as to what…
Right from my first enquiry as to what it was I actually needed you felt as if Wahl wanted to ensure you got what you actually not what they thought you needed. I would have no hesitation in suggesting you contact them directly to ensure you get what you want

Reply from Wahl (UK) Ltd
Simply the Best
Always an excellent and speedy service.
Second to none.
Thanks Wahl

Reply from Wahl (UK) Ltd
First class after sales service
I had an issue with a product that had stopped charging. It was just over a year old but had been a purchase for a Christmas present, so had only been used for just under a year. Customer service responded to my email within a day, requesting more details of the product and my address. I responded and they dispatched a replacement all within 24 hours of my initial email. First class after sales service from a leading brand.

Reply from Wahl (UK) Ltd
Beard trimmer
Had a request for parts for a beard trimmer.
Hannah replied and sorted the problem very quickly.

Reply from Wahl (UK) Ltd
Great products and great customer service
Recently bought the Wahl Vanish foil shaver and it really is the best I've used. A small issue was swiftly addressed by customer service, friendly and understanding and replied quickly. Great products from a great company.

Reply from Wahl (UK) Ltd
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