Ordered boots in december 2020. No delivery or further communication from company. Contact email bounced. Shop still open and selling product but contact email changed. No response to emails to this... See more
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Boots ordered and monies immediately taken 9/1/21. Order was acknowledged by email. By early February tried to send a number of emails to the address given, all returned as unable to deliver. Left... See more
Ordered my boots 23/11/20; finally received them 28/12/20. Really like them; lightweight, comfortable, warm ... BUT!!! (and they are BIG buts!!) ... Customer service = NON-EXISTENT; 'contact' l... See more
Horrendous customer service. I ordered 3 x heated jackets in Nov 2020 and finally arrived after christmas...their sizes are incorrect as none of them fit and none of the jackets heat up. I have trie... See more
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Ordered boots 28 Nov received today 4…
Ordered boots 28 Nov received today 4 Jan, bit late for Christmas gift, pleased they eventually arrived, but lack communication and customer service means I will avoid this company in the future.
I prefer to use companies with customer services who will keep the customer in the loop if any problems arise.
Avoid!
Like others, order placed and paid and nothing! emails bounce back from the order link. I have sent an email three times via walkcloud website and still nothing! Now trying to find other ways to contact them.
Update! 14/01/21 Have received the shoes today and have to say that they are great! So comfortable and for like a glove, a shame that I didn’t get any response from customer services
Better late than never
The day after I complained the order arrived.But still, the fact that I couldn't get in contact with Walk Cloud.shop when I had a problem means I wouldn't use them again.
ZERO stars!
There should be a facility zero star ratings. Same experience as everyone else. Money taken same day as order, impossible to contact, no goods delivered.
Disgraceful!
DO NOT BUY FROM THIS COMPANY!
Like many others, it appears I have been scammed! DO NOT BUY FROM THIS COMPANY ON ANY ACCOUNT!
Order, I would just like to let everyone know that my shoes and sweat shirt arrived today!!!
I also have been scammed. No boots or sweater. Emails bounce back.when attempting to click on tracking number a window comes up with all sorts of nonsense.
Ordered shoes beginning of December and…
Ordered shoes beginning of December and they are still in transit !!! Raging I never read the reviews. Money taken out immediately and confirmation email received, seemed very professional but like everyone else I think it’s a scam.
Complete fraud!
Complete fraud!
Very catchy and well made advertisement for nice water-proof shoes on Instagram. Very inviting to buy - what happens then: your money is gone and no shoes to be happy with !!! 🤬
Absolute scam
Absolute scam. Ordered some gifs for family weeks ago, was hoping there was just a delay in delivery. Over £70 down the drain. The website is still up and running and can not find a way to report them. Ridiculous.
Ordered by Facebook on 4th November.
Ordered by Facebook on 4th November.
Received a confirmation e-Mail but no communication at all after initial email.
Surely there should be some kind of come back.
This appears to be a total scam!
I thought I was savvy but this proved that anyone is at risk from these bogus companies.
Disgraceful
Disgraceful, ordered pair of boots 1st Dec, took money straight away no boots 3 wks later. Total scam company all emails bounce back. Stay well away😠😤
I’m yet another person who has been…
I’m yet another person who has been duped/ scammed by this company ! Appalling
Have now received my order
Add me to the list of those conned by these people. Same experience as everyone else - ordered boots and a sweatshirt, had confirmation, credit card charged and then nothing and no way to contact them. Shame on them!
JUST RECEIVED MY ORDER DELIVERED BY HERMES (28th December). BOOTS ARE NICE AND COMFORTABLE. SHAME THEY WERE NOT RESPONDING TO EMAIL ENQUIRIES - THEY MIGHT HAVE HAD BETTER REVIEWS.
Well it looks like I am another person…
Well it looks like I am another person who has been scammed. I am really upset and sad that in this dreadful time for human kind, we have scum like this! Someone MUST shut down this site!
DO NOT USE THESE PEOPLE
I WOULD PUT NO STARS, BUT NOT AN OPTION, I HAVE PAID FOR GOOD LOOKING BOOTS OVER £35 AND NEVER RECEIVED THEM OR ANY EXPLANATION AS TO WHY NOT.
DO NOT TOUCH THESE PEOPLE
i have paid for boots and received no…
i have paid for boots and received no communication
if you email them it bounces back
surely they should not be allowed to advertise and be shut down
Cant believe i was so stupid!!!!!
I am not buying anything on instagram or FB ever again
we should be able to claim our money back from scammers its disgraceful !!!!!!!!!!!!!!!!!!!!!!
this was my daughters christmas present
I too have paid for walking boots and…
I too have paid for walking boots and have nothing received.
Email is incorrect.
I have used contact from website for recent request for delivery or refund.
I am concerned at lack of communication.
Not to be trusted
I ordered the boots offered, have received no email to confirm order although the money has been taken. Also received no response to my emails. This is a very well constructed scam. Will be claiming a refund from my bank. Do not use this company.
I have paid for walking boots and not…
UPDATE 04/01/2021
JUST RECEIVED MY WALKCLOUD BOOTS.
They are exactly as described. It was not a scam.
Hope all other's who have posted here will also receive theirs. Possibly postal problem. The lack of communication still a problem though. Hope they sort that out. THANK YOU Walkcloud
I⁸ have paid for walking boots and not received them or any updates. My tracking number leads me to a Chinese site and via google translate it says it does not recognise my tracking number.
I have emailed but received no reply.
24 Dec
Just seen all the other people that have been duped. I kind of still hoped something had gone with my order. First time i bought anything via FB ad. Shoulsb't FB compensate us all - endirsing a bogus company? Sorry all others had bad experience too.
Do not use this company.
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