Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
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Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing Service!

Made an enquiry on fees after seeing a recommendation on a local FB group. When I asked the estate agent if they could recommend a surveyor they suggested the same company. I sent the survey instruction on Friday afternoon, and received a call a little later to say an appointment was available the following Monday. The survey report was then received the day after on the Tuesday, exceeding the expected 3 business day turnaround. Hannah and Yvonne were extremely helpful, professional and efficient. Highly recommend.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Surveyors

Quick, easy and friendly to get the survey organised.
The tier 3 report provided was detailed, professional and easy to understand. I couldn't recommend them highly enough.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend.

The gentleman who came to survey our property was lovely.
There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival.
When he came he asked a few questions about our property, and explained clearly what he would be doing.
He was open and friendly, and very respectful as he looked around our house and garden.
We had a quick chat before he left.
He was so nice, efficient and thorough, I arranged for the same gentleman to carry out the survey on the property I was hoping to purchase.
Great communication too from the office staff.
Would highly recommend.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

The report was delivered in no time

The report was delivered in no time, with terminology that was straightforward, and the surveyor promptly returned my call, allowing me to ask questions and confirm details effortlessly.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Very detailed report including many…

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to understand for me who'd come off of nightshift and was a bit out of it. Also incredibly reasonably priced, honestly can't think of a flaw. I'm very grateful for their services

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Yvonne and the team!

I originally dealt with Yvonne back in 2023 when we were planning on using Walker Dunn for a different property but unfortunately that purchase fell through. However the service I received from Yvonne was exceptional and memorable that I came back to her directly 2 years later for our new property.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

When our house fell through and we were…

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey done on the following Monday, then the next day the survey was available to us is a fantastic achievement. Would definitely recommend them. They also gave us a discount because we had already used them previously. Top Firm!!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, very helpful with arrangements. The survey report was very informative and pointed out certain areas that needed addressing and in the long term have saved me money. Would not hesitate to recommend this company.

19 September 2025
Unprompted review

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