Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The level 3 best ever

The level 3 survey was the most comprehensive report I have even had....saved me from a dilapidated property...Simon is the most meticulous surveyor I will not use anyone else in future.. also a shout out to admin staff who are friendy and very efficient....

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service, would recommend in future

Quick responses to email, and a fast acting company. Survey was done in a timely fashion and report received within days of the survey. Brilliant service, would recommend and use again if needed. Thank you Walker Dunn Surveyors.

1 April 2025
Unprompted review
Walker Dunn Surveyors logo

Reply from Walker Dunn Surveyors

Thank you for sharing your experience. We're thrilled to hear it was so positive. All the best for your property purchase!

Rated 5 out of 5 stars

It’s the second time we have used…

It’s the second time we have used Sandra from Walker Dunn Surveyors. We were very pleased with the survey. Highly recommended.

31 March 2025
Unprompted review
Walker Dunn Surveyors logo

Reply from Walker Dunn Surveyors

Thank you for taking the time to leave us a review! We're always thrilled to help repeat customers!

Rated 4 out of 5 stars

Survey informed me of what I needed to know

The survey was detailed and highlighted the important information which made it easy to read.

It was disappointing that the inside of the garage was not inspected because no key was provided by estate agent to gain entry.

27 March 2025
Unprompted review
Walker Dunn Surveyors logo

Reply from Walker Dunn Surveyors

So pleased to hear you were happy with your report and our service. It is always frustrating when access isn't granted for our surveyors as we want to provide the best service possible! Thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

Quicker than I expected

Walker Dunn walked me through their process and gave me a quote, they were polite and communicative, upon completion of the survey they informed me and told me to expect the report within three business days but they got it to me sooner than that. The report was in depth and informative offering advice where it could. All in all, polite, quick, and not eye wateringly expensive. I am happy with what I got.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service; flexible when we needed to make some last minute changes to our booking with polite and courteous support. The survey was exactly what we were looking for, very detailed and thorough and promptly delivered - thank you!

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Thorough inspection

Sandra was approachable, professional and honest. We received a very thorough review of the property and when we discussed the outcomes with Sandra she explained things thoroughly

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Good communication, quick survey and quick report

We contacted Walker Dunn for a quote for a survey ahead of having an offer accepted. Very quick response with quote and then when ready for the survey this was arranged within a very reasonable time scale. We received the report very quickly after this. Hard to know how accurate the survey is as only time will tell, but the report is very detailed and it certainly picked up things which we had not noticed. Very pleased based on our experience thus far.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, smooth organisation and survey conducted quickly and thoroughly. Thank you. Survey received promptly.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Survey report was received shortly…

Survey report was received shortly after it was carried out. It was comprehensive and clearly written. We spoke to Sandra with a couple of queries and she was most helpful and explained everything.

10 March 2025
Unprompted review

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