Walker Dunn Surveyors Reviews 308

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quick response times and the helpful, professional staff. Many people found the user experience smooth and efficient, appreciating the detailed and easy-to-understand reports. The customer service is frequently described as brilliant, with individuals noting the clear communication and supportive approach. However, some people were dissatisfied with the professionalism of the firm, mentioning that certain aspects of the survey felt like a "tick box exercise" and lacked accuracy. A few other people also felt that the company did not commit to specialized tests on gas, electrics, or water, and that the surveyor could not inspect the roof due to weather conditions.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency and professionalism from start to finish.... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick... See more

Staff

People report positive experiences with staff. Customers consistently praise the friendliness, helpfulness,... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the thoroughness and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn't really fault my experience. The survey was very thorough and fairly easy to decipher and follow. Was explained well. The aftercare was great aswell. I was able to speak directly to the sur... See more

Rated 5 out of 5 stars

Very detailed report including many things I hadn't even considered. They even did the survey a week sooner after I mentioned I had a short timeframe. The survey results were well laid out and easy to... See more

Rated 5 out of 5 stars

When our house fell through and we were to a tight deadline to get a survey done on the new property, Walker Dunn pulled out all the stops. From asking for a survey on a Thursday to getting the survey... See more

Rated 5 out of 5 stars

The gentleman who came to survey our property was lovely. There was clear communication regarding arrival time, and a confirmation phone call about 30 minutes prior to arrival. When he came he... See more


Company details

  1. Home Inspector

Written by the company

We are independent surveyors who specialise solely in residential surveys. We cover North West England, including Merseyside, the Wirral, Lancashire, Cheshire, Greater Manchester and West Yorkshire. We will ensure you know all you need to know before committing to the purchase of a property.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

308 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would recommend 100%

Brilliant customer service. Yvonne was amazing and always at the end of the phone if needed. Needed advice on a different matter to do with a house move and felt completely reassured by Yvonne to make a decision. 100% will be recommending Walker Dunn to anyone needing a survey.

4 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Very prompt with getting back with a comprehensive report. I would recommend using the company. Very professional.

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout!

Prompt and excellent service from start to finish. No hassle and from one phone call everything was arranged and had a full survey report by the end of the week. Fantastic, would highly recommend.

2 March 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Walker Dunn as a first time buyer

First off the customer service that I received from the beginning was great. I paid for a valuation to be included in my Homebuyer report. Once the survey had been done, I received the report in less than 48 hours which was a really fast turn around. The report was easy to understand and therefore I have not needed to contact Walker Dunn for further explanation. For a first time buyer, Walker Dunn have made the surveying experience quite smooth for us. I would definitely recommend them.

28 February 2023
Unprompted review
Rated 5 out of 5 stars

Really happy

Really happy. The survey seemed comprehensive and was sent to us the same day. They replied to all email comms very quickly and answered all my queries.

27 February 2023
Unprompted review
Rated 4 out of 5 stars

Very speedy and thorough report

The report came over within 24 hours of the survey being carried out and I found it to be very thorough and easy to navigate. I had a query about the report and was promptly called by the surveyor, Rachel, who was super helpful and more than happy to answer any questions I had.

9 February 2023
Unprompted review
Rated 4 out of 5 stars

Prompt service booked on a Monday…

Prompt service booked on a Monday survey done on a Tuesday, detailed report back from Helen who was very helpful and friendly,saved us a bit of cash as well after negotiating after her survey, thanks 👍

17 January 2023
Unprompted review

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