Walker Slater Reviews 3,524

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. #53 of 243 best companies in Men's clothes shop
  2. #68 of 286 best companies in Fashion accessories shop
  3. #46 of 256 best companies in Ladies' clothes shop

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quality and service = 5 Stars

Amazing help in store and incredibly fast shipping to the US. The quality is fantastic.

18 May 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you for your fantastic review. We are so glad you have not only managed to visit us instore but also shop with us online. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

best experience yet with ordering from…

best experience yet with ordering from UK to Europe. The price was exactly how calculated at check-out with no additional taxes or fees to be paid, when the parcel arrived.
Also, the garment is well made and the size guide was very helpful. I'm looking forward to wear my knitted cardigan coming winter.

19 May 2025
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Reply from Walker Slater

Good morning,

Thank you so much for taking the time to leave us a review. This will be so helpful and useful for all our international customers to see!

Enjoy your order and we hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great shirt.

15 May 2025
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Reply from Walker Slater

Good morning,

Thank you 5 star review- we really appreciate you taking the time to do so and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great quality

Great quality, friendly custom service, quick delivery.

15 May 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review- we really appreciate it and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellence

The customer service and quality of clothing are exceptional.

12 May 2025
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Reply from Walker Slater

Good morning,

Thank you so much for your wonderful review- it really means a lot to us and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great Product

Great Product . Delivered on time.

12 May 2025
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Reply from Walker Slater

Good morning,

Thank you for taking the time to leave us a 5 star review. Enjoy your new order and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Very fast delivery.

Very fast delivery.
The product is of a good quality but the cut wasn’t for me, so I returned it.

9 May 2025
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Reply from Walker Slater

Good morning,

Thank you for your review and so sorry the cut didn't work out for you.

Please email us at customerservices@walkerslater.com or call us on 0131 220 2636 (+44 131 220 2636 from overseas) where will be happy to discuss cuts and sizing or any other options we may have for you.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Yet another simple,easy

Yet another simple,easy, supported transaction. I wish all my online purchases were this easy.

8 May 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your great review. We are so glad everything went well and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I ordered a coat online

I ordered a coat online, thinking that it was going to take a little while getting to the Netherlands from Scotland. It arrived within the week in perfect condition. Really happy with my purchase and the speed of the delivery.

25 April 2025
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Reply from Walker Slater

thank you so much for your review, we are so happy to hear that everything went well, thank you.. looking forward welcoming you back

Rated 5 out of 5 stars

beautiful ryder's cup jacket

quick delivery, very nice tweed, beautiful blue color, excellent craftmanship for this "ryder's cup ltd edition"

25 April 2025
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Reply from Walker Slater

Good morning,

Thank you for your lovely 5 star review. We are so glad you love our limited edition Ryder cup collection!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great experience

Fast and easy shipping! Great suit at a great price. Responsive customer service. I am always impressed with Walker Slater.

25 April 2025
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Reply from Walker Slater

Good morning,

Thank you for taking the time to leave us a 5 star review. We are so glad you are happy with our all round service and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I love the quality of the garments and…

I love the quality of the garments and they’re beautiful.

Shipping to the USA was very fast. Thank you.

24 April 2025
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Reply from Walker Slater

Good morning,

Thank you so much for taking the time to leave us a review- it means a lot to us. We are so glad to hear our products make it to the USA in good time. We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Always the best suits and clothing

Always the best suits and clothing. Many thanks for a excellent service and very fast shipping

John

24 April 2025
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Reply from Walker Slater

Good morning John,

Thank you for your 5 star review, it is lovely to hear from you and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your review and comments on customer service- this means a lot to us. We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Unique yet wearable

I visited Walker Slater looking for a jacket to go with a kilt. Not their thing but excellent selection of unique clothing for men that’s not the usual cookie cutter standards.

14 April 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your great review. We do not have this option on our shop floor or website, however if you contact us at customerservices@walkerslater.com we may have something good to offer for you!

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

wool flannel trousers in the summer & Villager Jacket

The wool flannel trousers are an absolute delight! They are incredibly lightweight, breathable, and comfortable perfect for staying cool in Kuwait's summer heat. Despite the warmth of the season, the fabric provides just the right amount of ease and flexibility, making them an excellent choice for both style and comfort.
and the Joseph Shirt such great quality and style! The burgundy Villager Jacket are stunning, too However, I noticed that the blue Villager Jacket, on the left side near the pocket, isn't stitched very well and looks slightly torn.

21 April 2025
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Reply from Walker Slater

Good morning,

Thank you for your in dept review- we really appreciate it. We are so glad you love your wool flannel trousers and Joseph shirt. We are so sorry about the stitching- we have dropped you an email now.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Very quick and helpful replies

13 April 2025
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you so much for your lovely review- we hope to welcome you back soon.

Many thanks,
Walker Slater

Rated 4 out of 5 stars

Good delivery etc but…

Good delivery etc but the jacket would have been better with a working buttonhole. A personal preference would be to have a ticket pocket too. It was a nice jacket and a great website for quality products, it's hard to find nice tweeds at this price range.

12 April 2025
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Reply from Walker Slater

Good morning,

Thank you for your review. The cuff buttons are are non functional to enable easily tailoring options- we can offer a function button with made to order requests. The interior pocket is a fully functioning pocket and again if you would like an addition of a ticket pocket we can accommodate this. Please email customerservices@walkerslater.com to find our more.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great jackets

Super fast Shipping to The Netherlands. Wonderful Clothes. I never want to wear cotton again. Wool from Walker Slater it is!

11 April 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, what kind words. We look forward to welcoming you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellent quality at a reasonable price.

Ordered on Wednesday night, my purchased reached me trans-Atlantic on Friday. Walker Slater always has high quality wool products in a variety of interesting patterns at reasonable prices.

9 April 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you so much for your review. That is fantastic news it made it to you so soon. We look forward to welcoming you back very soon.

Warmest wishes,
Walker Slater

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