Poor quality overpriced product - unprofessional fraudulent company
I bought a phone case with a strap from them after the owner relentlessly kept approaching me at an artisan fair at a Frau Gerold Garten event.
After buying it at 160chf, I expected it to be high quality. Within a week, it has:
1) Dropped my phone and cracked the screen
2) Strap broke off at the 6 day mark, with me just using it as intended in a cross body position
When I reached out, Patricia immediately asked me to send in the product in Zurich for repair. I informed them that I wanted a refund given that it is within their policy, but she only gave me the option for paying for shipping cost for a repair, even though I could have dropped it off, as I live in Zurich.
Patricia then goes on to accuse me of breaking the product so I can get a refund. Then she said she would have offered me a refund if I had requested it. My first request was for a refund and she denied it. So she is gaslighting me. Then when I had checked the website for the refund policy, which I should have taken a screenshot for, the page changed with a new policy of no refunds.
What kind of unprofessional fraudulent company is this?
Then I also see the same product I paid 160chf for is now 129chf.
I essentially have gotten ripped off for 160 chf for a poor quality product that damages your phone, which are expensive to repair. Moreover, there is no professional customer service, and the owner or representative is blatantly lying.
Moreover, they do not even comply with Swiss Articles 197 to 210 of the Swiss Code of Obligations (CO), in which a 2 year warranty are defaulted to products.