The Walk in Wardrobe store in Banbridge has excellent customer service and the staff are very friendly and helpful. I would recommend this store for any occasion, they have lots of choice and styles t... See more
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today was my very first time at WIW and I was totally impressed with how I was treated when I walked through the door ..Ursula really put me at ease,didn't rush me and listened to my requirements, I w... See more
Company replied
Excellent customer care and service. Material of a very high standard, anything I have ever purchased has washed like a dream. In fact the black off the shoulder dress, with the gold buttons I am wear... See more
Company replied
my first order with wiw and its safe to say i am addicted! amazing quality and great value! roll on payday so i can order more! i want to move away from fast fashion and buy better quality pieces, tha... See more
Company replied
Company details
Written by the company
The Walk in Wardrobe boutique is a one-of-a-kind destination for the fashionista seeking a curated mix of design founded by Laura McPolin in Banbridge, Northern Ireland.
Contact info
4 Rathfriland Street, BT32 3LA, Banbridge, United Kingdom
- 028 4062 9070
- info@walkinwardrobeonline.com
- walkinwardrobeonline.com
4.4
Excellent
5k reviews
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Hasn’t replied to negative reviews
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Charging for click and collect when…
Charging for click and collect when customer is the one having to put the work in !
1 November 2023
Reply from The Walk In Wardrobe
Hello Jillian.
Starting on the 9th October, We introduced a modest £1.99 dispatch fee for all Click & Collect orders.
We are now dispatching orders from multiple fulfilment centres and this small charge covers dispatch and transport of your order to our Banbridge Store. It will continue to help us ensure you have a seamless pickup experience at our store.
We greatly value your ongoing support and understanding as we strive to provide you with an exceptional service.
Many thanks, Team WIW xo
Get service.arrived on time.love my new…
Get service.arrived on time.love my new tranner.top marks
1 November 2023
Reply from The Walk In Wardrobe
Hi Claire, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Quality was very poor
31 October 2023
Reply from The Walk In Wardrobe
Hello Chloe,
Thanks for leaving us a review. We sincerely apologise for the inconvenience. We try our best to provide exceptional service, and do a quality check on each order.
So sorry you feel this way, to get the return process started, please visit our Returns Center: https://walkinwardrobeonline.com/a/returns, and input your order number and email address.
Thanks,
Team WIW xo
Excellent prompt service
31 October 2023
Reply from The Walk In Wardrobe
Hi there, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Didn't get the same refund back
31 October 2023
Reply from The Walk In Wardrobe
Hi Liz, thank you for leaving us a review. The remaining cost is your original shipping costs.
If you have any other questions please feel free to get in contact.
Many thanks, Team WIW xo
Looks great and quick delivery
30 October 2023
Reply from The Walk In Wardrobe
Hi there, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
My delivery was extremely creased
28 October 2023
Reply from The Walk In Wardrobe
Hi Orla, thank you for taking the time to leave us a review. Unfortunately due to the nature of faux leather it tends to crease very easily, especially during transit. If you wish to send your order back for a full refund that is no problem. https://walkinwardrobeonline.com/a/returns
Many thanks, Team WIW xo
Excellent service
Excellent service, very quick delivery and love my new jumper. The Instagram page is absolutely brilliant, really get to see what the pieces are like on and stories are a pleasure to watch. The website is great too, very user friendly.
28 October 2023
Reply from The Walk In Wardrobe
Hi Lisa, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
I love all the clothes but I'm a curvy…
I love all the clothes but I'm a curvy girl with larger bust and unfortunately you don't have sizes for the larger lady
I have used your online shop to purchase some shoes witch I love.
just have to shop else were for clothes.
27 October 2023
Reply from The Walk In Wardrobe
Hi Pauline, thank you for leaving us a review. At the moment we stock sizes 6 - 18. It all depends on the different brands and pieces we are able to source. We are always on the lookout for beautiful items to add to the store and actively looking to expand our size offering wherever we can.
Many thanks, Team WIW xo
5 star service like usual
27 October 2023
Reply from The Walk In Wardrobe
Hi Helen, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
I love all the style at the walk in…
I love all the style at the walk in wardrobe the clothes are of a fantastic quality & you receive your parcel so quick.. overall I love it 🥰
26 October 2023
Reply from The Walk In Wardrobe
Hi Jayne, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Love my new coat
Love my new coat
Girls were so obliging answering my questions. Prompt delivery.
Really impressed
27 October 2023
Reply from The Walk In Wardrobe
Hi there, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Have ordered from this company a few…
Have ordered from this company a few times great service website easy to navigate and delivery is so quick a few days at the most. Great selection of all clothing and well priced to suit every budget. Keep doing what your doing as you all do a first class job
26 October 2023
Reply from The Walk In Wardrobe
Hi Catherine, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Satisfied
I ordered the dress, the second one I have ordered from this company, like the last order, it was delivered on time, well packed and fitted perfectly, looked lovely. What more can I say x
25 October 2023
Reply from The Walk In Wardrobe
Hi Jean, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Really love this website and all the…
Really love this website and all the clothes/brands on it. I was just disappointed when I purchased recently and there is now a cost to collect in store for purchases. It was always very handy to drive to store to see what fits in my order but no point if charge now for store collection too!
22 October 2023
Reply from The Walk In Wardrobe
Hello Roisin, thank you for leaving us a review.
Starting on the 9th October, We introduced a modest £1.99 dispatch fee for all Click & Collect orders.
We are now dispatching orders from multiple fulfilment centres and this small charge covers dispatch and transport of your order to our Banbridge Store. It will continue to help us ensure you have a seamless pickup experience at our store.
We greatly value your ongoing support and understanding as we strive to provide you with an exceptional service.
Many thanks, Team WIW xo
Excellent quality and customer…
Excellent quality and customer service…highly recommend
22 October 2023
Reply from The Walk In Wardrobe
Hi Judith, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Reply from The Walk In Wardrobe
Hi Sarah, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
All good Im very happy with The service…
All good Im very happy with The service i just dont understand why delivery of ur products is so expensive £8?
22 October 2023
Reply from The Walk In Wardrobe
Hi Romana, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Unfortunately as we are still a small growing business we can't offer free delivery at the minute but this is something we aspire to offer our customers in the future.
Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Bought a beautiful demon skirt . Fab quality and fit . Delivery next day brillant service
Bought a beautiful demon skit . Fab quality and fit . Delivery was next day brillant service
20 October 2023
Reply from The Walk In Wardrobe
Hi Anne, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
Wonderful online shop
Wonderful online shop , buy from it all the time great quality clothing and very quick delivery .Great customer service and will keep buying from this shop really like it.
21 October 2023
Reply from The Walk In Wardrobe
Hi Una, thanks so much for taking the time to give us such encouraging feedback! We're so happy you love your order. Thank you so much for shopping with us - your custom means so much to us! Many thanks, Team WIW xo
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