I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
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I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more
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Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
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Company details
- #122 of 217 best companies in Shoe shop
- #27 of 34 best companies in Boot Shop
- #201 of 279 best companies in Fashion accessories shop
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Walk London
Hi David,
Thank you for leaving us a review, we are grateful to read that you were satisfied with the product received and delivery arrived in the timeframe 😊
Reply from Walk London
Hi Igor,
Thank you, we are delighted to read that you received your parcel swiftly with the carrier and glad you were happy following our returns process which we offer Free UK returns and discounted international shipping to our customers to ensure a seamless return can be made to us 😊
Hi shoe is good but when I wear small…
Hi shoe is good and comfortable.so far 3 shoes I bought from walk London.good service and quality product.thanks
29 August 2025
Reply from Walk London
Afternoon Mohammed,
Thank you for taking the time to leave us your review, we are sorry to read that the pair was not the perfect fit for you on this occasion.
All product pages include a sizing guide (length of foot) and previous customer feedback on each style.
Our customer service team is available to assist with any questions regarding the returns process or this is directly available on our website 😊
Always fast delivery and very good…
Always fast delivery and very good quality products
5 September 2025
Reply from Walk London
Hi Stefan,
Thank you so much for such kind feedback, we are so glad to read that your new shoes arrived swiftly with the courier service and that you have been happy with the pair received 😊
Reply from Walk London
Hi Desmond,
Thank you so much for the review, we truly appreciate all our customers comments and delighted you love the pair received :-)
Happy
Rapid delivery and everything was presented beautifully. Sizing a bit inconsistent though. Ordered two pairs of boots, both in UK11. One pair I could barely get my foot in, the other fit perfectly.
4 September 2025
Reply from Walk London
Afternoon,
Thank you so much for the lovely comments, we pride ourselves on our exceptional level of service and happy this has shone through.
Regarding sizing, all our products are designed to fit standard UK sizing however, some styles may fit slightly narrower/wider depending on each individuals feet and construction.
We recommend checking the product pages prior to purchase as this includes a sizing guide and previous customer comments on how the product is fitting.
You can’t go wrong with Walk.
I have ordered three pairs of shoes from Walk now and have been very happy with all of them. They’re stylish, comfortable and good quality shoes. I shall be purchasing more.
8 September 2025
Unprompted review
Reply from Walk London
Hi Robert,
Thank you so much for taking the time to write your kind feedback, so happy you are loving our footwear and we cannot wait to see you placing new orders with us soon 😊
Reply from Walk London
Hi Tom,
Many thanks for the first class review, we are excited to read that the pair received has met your expectations and look forward to seeing you make future orders with us 😊
Excellent quality and delivery
Excellent service and quality product. Prompt on time and no complaints
1 September 2025
Reply from Walk London
Hi Isaac,
Thank you so much for leaving your feedback regarding the service received. It is always a top priority for us to ensure customer satisfaction has been met throughout the shopping process ensuring prompt delivery and quality products are delivered at affordable prices 😊
Great and Attentive Customer Service!
I'm impressed with Walk London's great and attentive customer service. I bought a pair of shoes that unfortunately did not fit me. They helped me navigate the return process without hassles and purchase a smaller pair. The shoes themselves look great and the materials are nice. Looking forward to wearing them in the right size!
29 August 2025
Unprompted review
Reply from Walk London
Hi Robert,
Thank you for leaving us such a wonderful review. We are thrilled to read that you had an amazing experience with our team as customer service is at the heart of what we do and really value your custom.
We hope to see you create future purchases with as as a loyal member of the WALK London family 😊
Reply from Walk London
Hi Nigel,
Thank you so much for your feedback, we are grateful to receive your lovely comments regarding the product received and delivery service 😊
Reply from Walk London
Hi Debola,
Thank you for leaving us your positive feedback, so happy you have been impressed by your experience with our family-run brand 😊
Great shoes
27 August 2025
Reply from Walk London
Hi Kawsar,
Thank you so much for leaving us a review, we truly appreciate your kind comment regarding the product received 😊
Excellent packaging and delivery…
Excellent packaging and delivery service. The product quality is perfect 👌.
4 August 2025
Reply from Walk London
Hi Prince,
Thank you so much for your excellent feedback, we are thrilled to read your comments regarding packaging and efficiency of the delivery service.
We pride ourselves on being able to provide a smooth customer experience to ensure satisfaction is met and that our customers are left feeling valued throughout their shopping experience with us.
Hoping to see you shop with us again soon 😊
Absolutely love the Chelsea Islington…
Absolutely love the Chelsea Islington boots, the look is amazing and style so well with my Levi’s 578 baggy Jeans. Only thing is the rubber sole of the boots, could be slightly higher in quality as they’re wearing at the toe quite quickly
4 August 2025
Reply from Walk London
Hi Misha,
Thank you for writing in to us, we are happy to read that you are loving the style of the Islington Chelsea Boots.
We appreciate the feedback regarding the rubber soles as this helps us improve on our designs.
Feel free to reach out to our customer service team if you need any further support 😊
Reply from Walk London
Hi David,
Thank you for your lovely review, we are delighted to receive your recommendation and that you have been content with the service received. It truly means a lot to us 😊
I placed an order
I placed an order, but due to a mistake by the delivery company, my package was lost. After contacting Walk London and explaining the situation, they promptly issued me a refund, which speaks highly of their commitment to customer service. I subsequently reordered the shoes, and they arrived in perfect condition.
12 August 2025
Unprompted review
Reply from Walk London
Hi Nikolaos,
Thank you for taking the time to write your honest review, we are pleased to be able to assist with resolving the issue for you as customer satisfaction is of upmost importance to us.
We hope to see you shop with us again in the near future 😊
Not fully finished product lots of…
Not fully finished product lots of stains of glue and other stuff. Not satisfied with quality in this price range
1 August 2025
Reply from Walk London
Hi Hussain,
Thank you for leaving us your feedback, we are sorry to hear you have not been satisfied with the product received.
Our customer service team is always available to assist at info@walklondonshoes.co.uk and would love to help get this all resolved for you.
Reply from Walk London
Hi Josh,
Thank you for your kind comment, this truly means a lot to us as customer service is something we pride ourselves on providing a high level 😊
Expectation Met
I had ordered a Oscar Chelsea Boot from Walk London.
I am really impressed with the quality of the boot and will love to order more in future.
31 July 2025
Reply from Walk London
Hi Hassan,
Thank you for writing us your review, we are happy to read that you were satisfied with your recent purchase.
Hope to see you shop with us again soon as a valued customer of our family-run brand 😊
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