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Wallace Cotton Reviews 

6,883
•
TrustScore 5 out of 5

4.9

Homewares Shop
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Review summary

Created with AI, based on recent reviews

Considering 1,669 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautifully made, luxurious, and built to last. Many people appreciate the softness and comfort of items like sheets and pajamas, noting they are like sleeping on a cloud. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving within a few days or even the next day, and customers are kept informed throughout the process. Reviewers also commend the excellent service, both in-store and online, and the thoughtful packaging, which often includes reusable cotton bags and sometimes handwritten notes. However, some people were dissatisfied with the quality of certain items, reporting issues like pen marks and loose threads on flannel sheet sets. Additionally, a few customers experienced problems with package integrity during transit or orders being sent to incorrect addresses despite immediate contact.

What people talk about most

Product

Customers had positive experiences with product quality, consistently praising items like the bee comforter,... See more

Quality

Users describe positive interactions with quality, consistently praising the superb and beautiful fabric,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the speed and... See more

Service

Customers consistently note positive experiences with service, often highlighting its speed and efficiency.... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of the ordering process, whether... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plush and cosy brushed cotton PJs, beautifully made, lovely fit and skin feel, fast secure ship, excellent value. I enjoyed superb customer care at the time of purchase as well - Inga was warmly pro... See more

Rated 5 out of 5 stars

After a recent trip to Auckland, from where I live in Marlborough, I visited Wallace Cotton. I was in need of new PJ’s but had no room in my small suitcase. Once home I ordered online and went whole h... See more

Rated 5 out of 5 stars

I just love Wallace Cotton bedding!!! This is our 4th set of sheets and our first Duvet cover! The bed sheets are absolutely luxury!!! Soft and comfortable!! The Flannel Duvet cover reminds me of " pr... See more

Rated 5 out of 5 stars

My Wallace Cotton experience was fantastic. I was kept informed at every stage of the delivery process. The goods arrived within three days! As to the product, it is a Duvet Cover plus two cases, a... See more

Company details

  1. Homewares Shop
  2. Bedding Shop
  3. Boutique
  4. Clothing Shop
  5. Linen Shop

About Wallace Cotton

Written by the company

Celebrating beautiful designs, great quality and living with a little luxury every day, Wallace Cotton has been in homes worldwide for over 17 years.

Bed Linen Sleepwear Homeware Daywear

Contact info

4.9

Excellent

TrustScore 5 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(6,883)

1,600 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Shopping online was easy

Shopping online was easy. Free shipping in the end made my decision to purchase when I did. Delivery was pleasantly fast. Quality of packaging and product was high. Overall I couldn't fault the experience and it has now put them on the radar for future purchases.

6 July 2026
Rated 5 out of 5 stars

Very quick service

My new nightie arrived really quickly and it is beautiful. Thanks so much.
I always like shopping at Wallace Cotton, not only because my maiden name was Wallace!

5 July 2026
Rated 5 out of 5 stars

Fern colour and bees

I love my new towels and the colour is just gorgeous (fern). I loved just as much, the bee print bag that my towels were in. Thank you for such a beautiful bag. Bees are my favourite!

24 June 2026
Rated 5 out of 5 stars

I had been looking for a cotton robe…

I had been looking for a cotton robe and a slip I can also use as a nightie. Both garments are perfect and the robe is soo good to wear and wraps well and stays in place.
The only thing I would say is the return postage is paid by the customer so choose carefully.
I will certainly be purchasing again.

2 July 2026
Rated 5 out of 5 stars

Another Outstanding Experience

Wallace Cotton never disappoints. My order arrived the very next day, which is outstanding service. The quality of the product is superb and exactly what I've come to expect from Wallace Cotton. Great products, fast delivery, and consistently excellent customer service. Highly recommended!

2 July 2026

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