Wallace Gas & HeatingReviews 

35
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent in every way, with many highlighting the promptness and efficiency from booking to completion. People appreciate the staff's professionalism, friendliness, and knowledge, often noting their ability to quickly diagnose and fix issues. Reviewers frequently mention the staff's reliability and trustworthiness, with many having used their services for several years and intending to continue doing so. The service is also commended for being tidy, providing clear explanations, and offering helpful advice, ensuring peace of mind for consumers.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, reliability, and... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, reliability, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very c... See more

Rated 5 out of 5 stars

David does our annual boiler service and gas safety check every year and is always friendly and professional and provides the formal safety certificates once done. The communication is good with annua... See more

Rated 5 out of 5 stars

David was really quick to respond to our initial query and was able to visit our property at short notice. He swiftly identified the cause of the issue and was able to fix this in good time. Knowledge... See more

Rated 5 out of 5 stars

Have used David for years now for our Boiler. He’s reliable, communicative and has fixed issues in a timely manner. Would recommend David to anyone!


Company details

  1. Central Heating Service

Written by the company

Wallace Gas & Heating provides fast response boiler repair and servicing company. We are based in Flackwell Heath and serve all the surrounding areas. With over 20 years experience in the industry we are highly capable when it comes to bringing the best possible outcomes for customers. We pride ourselves on fast and accurate solutions to any problems you have with the heating and hot water in your home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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How this company uses Trustpilot

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4.7

All reviews

(35)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Swift response and resolution.

David was really quick to respond to our initial query and was able to visit our property at short notice. He swiftly identified the cause of the issue and was able to fix this in good time. Knowledgeable and personable.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

David was prompt, polite and solved a heating problem that had been outstanding for years.
All is now great and I would highly recommend David and will definitely be using his services in the future.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

6-star customer service!

David at Wallace Gas & Heating is superb. I’ve used his services for numerous years and will continue to do so for many years to come. He’s very friendly and professional, keeps the environment very clean and is very respectful. He always explains everything clearly to me and is very good with his communication - from booking, to actually carrying out the service, to afterwards. Excellent in every way, thank you!

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Really good experience

Really good experience, everything was laid out simply and explained and costs were clearly outlined as well as alternative providers - highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! We had an emergency issue with our hot water, and he responded incredibly quickly. He arrived promptly, diagnosed the problem straight away, and fixed the boiler efficiently and professionally. He also carried out a full boiler service, which gave us great peace of mind.

Very knowledgeable, reliable, and courteous throughout. He explained everything clearly and made sure everything was working perfectly before leaving. We’re extremely grateful for the fast response and high-quality work. Highly recommend!

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler controller replacement

David replaced our boiler controller, programmed it and checked the system functioned correctly before leaving. A very confident guy and just the right kind of qualified person we needed for this type of work.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Boiler repair

David kept me updated on his arrival time, carefully explained what the problem might be and what it would cost. Collected and fitted the part. Job done. We have booked David to do another job for us.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great help

Prompt, helpful and sorted several boiler problems in one trip. Would definitely use again.

20 February 2026
Unprompted review

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