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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the wall art, and appreciate the beautiful designs. Many consumers highlight the excellent service, noting the ease of ordering, clear communication, and efficient delivery, often arriving promptly even for urgent requests. People frequently express satisfaction with their purchases and the overall positive experience. However, some customers also noted issues with product quality, receiving damaged or defective items. A few people experienced problems with delivery, including delayed or undelivered items, and some reported a lack of response to their inquiries.

What people talk about most

Product

People report positive experiences with product. Many customers praise the beautiful and amazing quality of... See more

Quality

Clients share positive opinions on quality. Many reviewers praise the products as beautiful, amazing, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick and fast delivery,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service and fast... See more

Based on these reviews

Rated 5 out of 5 stars

Seller is responsive and able to custom according to needs. I have purchased more than 3 times with wallartistanbul and never been dissapointed. Thank you for the great service.

Company replied

Rated 5 out of 5 stars

Great experience and beautiful artwork! It was easy to order on their website, the communication was great throughout the entire process, the items arrived quickly and exactly how described. The packa... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with my Istanbul wall art! The service was excellent and the delivery was right on time. I’ve ordered three times now, and every experience has been smooth and reliable. The quality i... See more

Company replied

Rated 5 out of 5 stars

I emailed wallartinstanbul after I ordered as needed the item ASAP, it arrived promptly in time for 50th bday pressy. Thank you! Mate loves it. Decent price including taxes. One suggestion: pls add th... See more


Company details

  1. Decoration and Interior Design Store

Written by the company

As the Wall Art Istanbul Family, we are proud to share the original artworks prepared by our modern and innovative design team with more than 60 countries abroad. Our goal is to meet your satisfaction and expectations at the highest level and to develop our wide product range with our unique designs day by day. With the sense of responsibility we feel for our customers, we are proud to convey the beauties of Islam, a universal religion of love, to the whole world with the inspiration we get from verses and hadiths. With love, greetings and prayers to you, the esteemed Islamic world, who share this goal with us...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

344 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

HasbunAllah wall art

This is 2nd time I have ordered beautiful metal wall art from WAI. Easy to order. Delivery took a bit longer this time (abt 1week) but my friend liked the gift.

19 February 2026
Rated 1 out of 5 stars

Warrenty not honoured

I purchased a clock from Wall Art Istanbul in March 2024 for £213.33. The clock was shipped from Turkey and arrived after March 24. It stopped working within the first year. The company advertised a 5-year warranty. I contacted them via email to claim the warranty, and they informed me that it was no longer covered due to the time passed since purchase and offered no free replacement. I was not able to use the warranty as promised.

6 January 2026
Unprompted review
Wall Art Istanbul logo

Reply from Wall Art Istanbul

Hello, thank you for your message. As explained in our previous communication, the **5-year warranty applies to the product itself, not to the clock mechanism**. The item was purchased in **March 2024**, and unfortunately the mechanism is not covered for that duration. I appreciate your understanding. 🙏

Rated 3 out of 5 stars

Loyal Customer Let Down by Recent Purchase

I have been a loyal customer of Wall Art Istanbul and previously had good experiences, but my most recent purchase was disappointing.

One item was not delivered despite promised dates, and communication through WhatsApp went unanswered. In addition, the product that did arrive had quality issues and required local modification to be usable.

Overall, this experience has been frustrating due to both product quality and lack of customer support. I hope the company improves its service and reliability moving forward.

24 December 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

Hello,

Thank you for your message and for sharing your feedback. We’re truly sorry to hear about your recent experience.

We would like to clarify that we did try to reach you via WhatsApp, but unfortunately, we did not receive any response from your side. We are still here and ready to assist you in resolving this matter.

Your satisfaction is very important to us. Could you please share more details about the missing item and the issue with the product you received? We will do our best to understand the situation and provide an appropriate solution.

we look forward to assisting you further.

Best regards.

Rated 5 out of 5 stars

Absolutely beautiful product

Absolutely beautiful product! I love them and cant wait to put on my wall. Thank you so much for the quick delivery and for this great piece of art!

24 December 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

Thank you so much for your wonderful feedback! 🌟
We’re truly happy to hear that you love the pieces and that they arrived quickly. It means a lot to us knowing our artwork will soon be part of your home.
Enjoy decorating your wall, and thank you again for your kind words and support!

Rated 1 out of 5 stars

My product was damaged and you did not…

My product was damaged and you did not exchange it , I would never buy anything from you anymore

14 November 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

We did reach out to you previously and offered a replacement product to resolve the issue. If there has been any misunderstanding or if the issue is still not resolved, please let us know — we are here to help and make this right for you.

Your satisfaction is very important to us, and we would truly appreciate the chance to assist you again.

Best regards.

Rated 5 out of 5 stars

Three Orders In—Still Impressed

I’m really happy with my Istanbul wall art! The service was excellent and the delivery was right on time. I’ve ordered three times now, and every experience has been smooth and reliable. The quality is always great, and I’ll definitely keep ordering in the future. Highly recommend

11 November 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

I truly appreciate your continued trust and kind words! So happy every order has been a great experience for you. Thank you for the support and the wonderful recommendation! 🌟

Rated 1 out of 5 stars

I received the broken pieces of wall…

I received the broken pieces of wall art. Very disappointing. I need the refund of the order.

27 October 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

We did reach out to you previously and offered a replacement product to resolve the issue. If there has been any misunderstanding or if the issue is still not resolved, please let us know — we are here to help and make this right for you.

Your satisfaction is very important to us, and we would truly appreciate the chance to assist you again.

Best regards.

Rated 1 out of 5 stars

Wall Art

Hey, I’m sorry to do that but I never received my product and nobody cared. I tried to call or get customer service didn’t have any response so please I pray five times a day so those are really important to me.

26 September 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

Hello, first of all, thnak you for shopping. We are sorry to hear that. As we talked on phone, the item was lost in transit. Therefore we replaced your order. Best regards.

Rated 3 out of 5 stars

Received a defected product

Received a defected product. I was given a 10% refund. But it was very sad to have invested in a product from wallartistanbul and not be 100% satisfied. This isn't my first purchase and I have recommended it to many friends who have also made purchases only because you guaranteed the highest quality.

22 September 2025
Wall Art Istanbul logo

Reply from Wall Art Istanbul

Hello, First of all, thank you so much for shopping! We are sorry to hear this bad experience. Sometimes some items got damaged in transit however we are always happy to assist you. Please feel free to contact us if you need any further assistance.

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