Saw a picture of a white rock wall used in a bathroom and thought how amazing the effect was, so decided to try to find a supplier. Walldec was that supplier and the product is beyond my expectations!... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This product is as it is shown in the videos. These are total Black Out Blinds.Its not AI. Team are polite efficient and clean up after they have finished. Look no further if after a good product.
Amazing service. First time ordering from this company. Order arrived quick. Thank you.
Very easy to order and brilliant service. Product was delivered within 2 Days. Quality is Excellent and would definitely use Walldec again.
Company replied
Company details
- #189 of 201 best companies in Decoration and Interior Design Store
Written by the company
We have wonderful Acoustic wood wall panels to transform your living spaces. The Acoustic wood panels you are looking for are here, we sell the best quality product in the UK at the most affordable price.
Contact info
Unit Da2 Sutherland House, 43 Sutherland Road,, London, United Kingdom, E17 6BU, E17 6BU, London, United Kingdom
- 020391 66565
- info@walldec.co.uk
- walldec.co.uk
4.0
Great
77 reviews
Replied to 30% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
No update.late delivery
29 December 2025
Panels were damaged an never replied to…
Panels were damaged an never replied to my emails
26 November 2025
One panel damaged when received
Dissatisfied customer
One panel damaged when received, I have emailed the WallDec twice now and I’m yet to receive a response.
13 November 2025
Absolutely fantastic product and…
Absolutely fantastic product and excellent delivery 👏
3 November 2025
Excellent Customer Service. Rockstar panels not bad either.
My Rockstar panel order initially arrived on time, but incomplete. Additionally 1 panel was damaged due to a manufacturing error and a couple had very slight scuffed corners from shipping. The Walldec Customer Support proved to be truly amazing and James immediately arranged for the manufacturing error panel to be replaced, a tube of touch up paint to be shipped for the corners and the missing solvents to be included. This was all actioned in less than 2 days.
The panels don’t pattern match so I can’t use them for what I had initially planned. They are so beautiful that I will find something to do with them.
Would I recommend Walldec & Rockstar panels? Yep 100%. Will I use them again? Yep – I hope so.
24 October 2025
Reply from Walldec Acoustic Wall Panels
Hi Dave, we’re sorry to hear about your experience, though your comment about “bot reviews” is unfair — our 5-star reviews are from genuine, happy customers. Our panels are unique in the UK and designed for a natural, non-repeating stone look, as clearly stated. Minor transport scuffs can happen during courier handling, and it seems your touch-up paint was missed — we apologise. We’re happy to collect the panels and issue a full refund so you’re fully satisfied.
Nice panels
Nice panels! Fast delivery and free! I'm happy with my order. Thanks Walldec!
13 October 2025
Reply from Walldec Acoustic Wall Panels
Thank you so much for your comment😍
Reply from Walldec Acoustic Wall Panels
Thank you for your feedback. However, your review seems to be based on a misunderstanding regarding the delivery timeframe.
You placed your order on October 6th, selecting the Free Standard Delivery (2–3 business days) option — which means your estimated delivery window was October 8th–9th. Despite this, we upgraded your shipment to Next Day Delivery at no extra cost, to ensure you received your order as quickly as possible.
Unfortunately, you left a 1-star review on October 7th, before the estimated delivery period had even passed. We believe this review does not accurately reflect the service we provided.
We always do our best to deliver orders quickly and efficiently, and in this case, your parcel was dispatched on time and within the promised schedule.
Very poor delivery
Very poor delivery. We ordered an acoustic wall panel and it was delivered a few days late. When delivered it was broken and not usable. When contacted customer service, i was told to wait another 5-7 days for a replacement. Poor.
7 October 2025
Unprompted review
Very quick delivery
Very quick delivery. Very helpful over the phone
Very highly recommend
1 October 2025
Reply from Walldec Acoustic Wall Panels
Thank you so much! 🙏
We’re really glad you had a great experience with our service and delivery.
Your recommendation means a lot to us! 😊
Brilliant
Top class service from the manager contacting me from the second I ordered and keeping me up to date with everything which he didn’t have to do as he give me tracking details also never had better service, guy needs a pay rise
4 September 2025
Reply from Walldec Acoustic Wall Panels
Thank you so much! 🙏
We truly appreciate your amazing feedback — it means a lot to us.
We’re really glad you were happy with our service and communication. 😊
— The WallDec Team
This product is as it is shown in the…
This product is as it is shown in the videos. These are total Black Out Blinds.Its not AI. Team are polite efficient and clean up after they have finished. Look no further if after a good product.
30 August 2025
Amazing service!!Quickly
Amazing service!!Quickly, efficiently really helpful!!
1 August 2025
Unprompted review
Woooow i like it thanks 💋
10 July 2025
I returned an order but no refund has…
I returned an order but no refund has been sent in 3 weeks.
27 June 2025
Unprompted review
Perfect product and fast delivery
28 April 2025
Great service and fast delivery
Great service and fast delivery. The stone effect wall panels are very realistic and were super easy to install. Transformed my living room completely.
7 April 2025
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