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Wallester Reviews 

289
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and assigned personal managers for their prompt responses, ongoing helpfulness, professionalism, and remarkably smooth onboarding processes. People consistently find the digital platform exceptionally user-friendly, highly efficient, and very well-suited for managing various business accounts seamlessly without major operational issues. However, some reviewers were not happy with the lengthy verification procedures, poor communication, and frustrating account setup delays encountered during the very early stages. A few customers also mentioned navigating significant challenges with rigid compliance requirements, strict internal rules, and occasional unexpected account closures.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated 1:1 support and responsive account... See more

Service

People report positive experiences with service, highlighting the friendly support agents, transparent... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform as... See more

Response time

Reviewers express strong satisfaction regarding the response time, frequently highlighting prompt and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wallester has been one of the best platforms I’ve used for expense management. The website is easy to use, and the onboarding process was smooth and straightforward. My account was approved within j... See more

Company replied

Rated 5 out of 5 stars

Ksenia was absolutely fantastic, followed up on emails when i forgot to reply and helped me set up my account together with the preferred products the same working day! From start to finish its been... See more

Company replied

Rated 5 out of 5 stars

I rarely leave reviews, but Mariano genuinely deserves this one. His support has been absolutely outstanding from start to finish. He handled my request with extreme professionalism, effici... See more

Company replied

Rated 5 out of 5 stars

Unfortunately i had to go through the KYC, but it worked super good, especially with Olivia which supported me going through it. I really like their service in terms of use but also how they treat the... See more

Company replied


Company details

  1. Financial Institution
  2. also in
  3. Accounting Software Company
  4. Business-to-Business service
  5. Card processing service
  6. Non-bank financial service
  7. Payment service

About Wallester

Written by the company

Wallester is an Estonian-licensed financial institution and has been an official Visa partner since 2018, specialising in innovative digital financial solutions and card issuance. We empower companies across the European Economic Area (EEA) and the UK to streamline payments, launch branded cards, and scale efficiently.

What we do:

1. White-Label Solution with Embedded Finance
Our White-Label solution enables businesses to integrate financial services directly into their platforms - a concept known as embedded finance. This allows companies to launch branded payment cards tailored to their specific needs, enhancing customer experiences and opening new revenue streams. We ensure a swift time-to-market with simplified integration and dedicated support from our implementation team.

2. Wallester Business: Corporate Expense Management
Wallester Business is designed to modernise corporate expense management. It provides companies with instant access to virtual and physical Visa cards, streamlining financial processes through a modern app and comprehensive portal. Features include expense tracking, budget analytics, and seamless integration with accounting systems to enhance financial oversight and efficiency.

With a diverse team of over 190 professionals located in Estonia, Latvia, France and the United Kingdom, we are dedicated to developing high-quality, profitable products for our clients. Our passion for innovation drives us to improve and adapt to the evolving financial landscape continuously.

We aim to elevate businesses by providing the most advanced financial technologies, enabling them to reach new heights in efficiency and growth. We are always open to collaboration and eager to assist companies in navigating the future of finance.

Open an account in less than 24 hours and receive 300 virtual cards for FREE!

Corporate cards for your business

Includes 300 free virtual cards

Get a free corporate expense management solution with access to the multi-functional Wallester Business platform.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

289 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(289)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Nice service to create virtual cards for advertising.

We are marketing agency and we are using Wallester cards to make advertising.Its simple and easy to operate with service through panel.Still have some issues using it caused by techbical background.Pleasent managers that always try to help you.

30 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello,
We appreciate your feedback!
We're glad to hear that you find the service simple and easy. We understand that there have been some technical challenges, but our dedicated managers are always there to assist you and resolve any issues. Your satisfaction is our priority, and we're committed to providing you with the best possible service. Thank you for choosing our solution.

All the Best,
Wallester Team

Rated 5 out of 5 stars

The team is exceptional

The team is exceptional, very promt and professional. The sky is the limit with wallester!

30 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello,
Thanks for your review!
We're delighted to hear such good words. Your support is greatly appreciated, and we look forward to continuing to exceed your expectations.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Quickest support out there

Quickest support out there, great company and easy to use

30 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Melvin,
Thank you for your kind words! We aim to provide a seamless experience for our customers. Your feedback is really valuable to us, and we're here to assist you whenever you need us.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Recommended

Very quick, efficient onboarding, support team very responsive.

28 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear George,
Thank you for sharing your experience with us! We appreciate your feedback. Your satisfaction is important to us, and we're here to assist you whenever you need.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Good service.

28 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Nikita,
We appreciate your feedback and thank you for choosing us!

All the Best,
Wallester Team

Rated 5 out of 5 stars

I discovered Wallester Business through…

I discovered Wallester Business through search engine and found its solutions to be a great fit for me. The onboarding process was smooth. Even initial deposit process went smoothly.
What differentiates Wallester is its exceptionally friendly customer service. Unlike that rely on slow email communication, Wallester can be reached through various social messaging platforms like WhatsApp.
Additionally, API interfaces contribute to streamlining operations, making business much simpler.
In conclusion, I highly recommend using Wallester.

18 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Mos Ling,
Thank you for your review! We're thrilled that you found Wallester Business to be a great match for your needs. We sincerely appreciate your recommendation and look forward to continuing to serve you well.

All the Best,
Wallester Team

Rated 3 out of 5 stars

poor 3ds verification system

the 3ds verification system takes a lot of work, first have to enter a verification code that arrives via email, later have to enter 8-digit password...
If you want to avoid this steps, they offer pay "ONLY" 200€/month...
Revolut in app system is better and free

18 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Jose,

We appreciate your feedback.

Wallester Business is a free solution, which allows companies to get 300 virtual cards for absolutely no cost. Merchant white listing that allows to avoid 3ds verification system is indeed an additional product and if customers require it, it comes with an extra fee.

If you will have questions or will need any further assistance, feel free to contact our support team - support@wallester.com

Rated 5 out of 5 stars

Excellent and quick support even on the…

Excellent and quick support even on the weekends, the platform is really easy to use. I’m on the free tier. Also a lot of support from my CRM.

17 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Mo!
Thank you for your feedback! We're delighted to hear that you've been experiencing excellent support. We're here to ensure you have a positive experience!

All the Best,
Wallester Team

Rated 1 out of 5 stars

We opened account on 1.8.2023

We opened an account on 1.8.2023. Paid for services and 3D whitelisting via their discord server SNKRBank. Their support told us that eveything works and is ready. For 2 weeks since we have received our account and products we could not really use our cards because of their non working 3D whitelisting. This cost us many euros in profit as we were not able to work properly… then they had issues with logging into our customers account what caused even more problems. After all of this, we were charged 1300€ without any previous notice for 0€ charges. I rechecked their whole discord and there was and is nothing about it, also noone of their support/employees told us about this fee etc.

They did not even ask about charging us this amount, they just took it. Also those 0€ charges were made while their service we paid for was down… When we tried to communicate about it with their support, we received the poorest communication and so far they did not even reply on all points we wrote them.

I feel like this is just pure scam on a client and totally dont recommend using them.

10 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Martin!

The information about the possibility of extra charges for card authorizations is stated in Wallester's Terms and Conditions.
Unfortunately, your account performed thousands of empty authorizations, in such scenarios, we have to turn on the authorization fee.
If you have any extra questions, please address them to our support team - support@wallester.com - They are ready to assist!

Rated 5 out of 5 stars

This bank is amazing its very easy to…

This bank is amazing its very easy to use easy to generate and choose spending limits on the vcc. And i all so love how we stay in touch with someone from the company on whats app at all times. This is really helpful. Now i just cant wait for you guys to add gbp

11 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Joseph!
We're thrilled to hear that you're enjoying your experience with Wallester! Your satisfaction is our motivation, and we look forward to further improving your experience!

All the Best,
Wallester Team

Rated 5 out of 5 stars

Very fast and reliable support.

Very fast and reliable support.
The product works also flawless.

10 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Valtix!
Thank you for your positive feedback! Your satisfaction is important to us, and we're here to ensure your experience remains exceptional!

All the Best,
Wallester Team

Rated 5 out of 5 stars

Excellent and quick support

Excellent and quick support. We had an issue with not receiving OTPs that was resolved very fast even though we're just on the free tier.

9 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Payica,
Thank you for your feedback! We're delighted to hear that you received excellent and quick support. Our goal is to provide assistance and resolve issues promptly, regardless of the tier you're on.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great experience with Wallester card account opening for foreign company

Open minded, solution oriented thinking, professional and helpful throughout the account opening process.
Polite and prompt customer service support over Whatsapp (Valeriia, Vadim, Ilja for me personally).

9 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Henry!
Thank you for your feedback! We're delighted to hear that our solution-oriented approach, coupled with our professional and helpful team members, made your account opening process a positive experience.
Feel free to reach out to us anytime. We're here to help!

All the Best,
Wallester Team

Rated 1 out of 5 stars

MONEY LAUNDERING COMPANY ?

strange system , I have doubts on the transparency.
when topping up the account , beneficiary has to be wallester itself not the company who owns the account.
they are not able to give an individual account to every customer. Customer service and answring to questions veery poor. DONT OPEN ACCOUNT THERE !!!

8 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Florin!

Wallester Business is a Visa card issuing solution and expense management platform. We give companies an opportunity to open a Free account, top up it via wire transfer from their existing bank account and instantly issue an unlimited amount of virtual and physical cards.
We hold a Financial license from the Estonian government, as well as a direct Visa partner. Very soon we will add the opportunity for every client to have a vIBAN account to make your experience with Wallester even better!

We are sorry to hear you had poor customer service with us. Please duplicate your emails to this email - traffic@wallester.com and we will review your request in an individual manner.

Thank you!
Wallester Team

Rated 5 out of 5 stars

Friendly and helpfull staff

Friendly and helpfull staff, skilled technical team! Was easily ported over from my other bank and had everything setup within days, even though I had high demands. Valeriia is a pleasure to work with!

3 August 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Drerman!
Thank you for your kind feedback! We're delighted to hear that our team provided a friendly and helpful experience. Our skilled technical team is always ready to assist you with any needs.

All the Best,
Wallester Team

Rated 4 out of 5 stars

Good..

Good...
Even though the Wallester platform is still fairly new and there's still a bunch of features to wish for, It's a pleasure to work with the team and support

31 July 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Thomas!
We're delighted to have you as part of our journey. While Wallester's platform is continuously evolving, we're committed to delivering even more features and improvements to enhance your experience.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Great solution

Great solution, user friendly admin. and fast onboarding.

26 July 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Info Tech!
Thank you for your review! We're delighted to hear that you find our solution great and our interface user-friendly. We take pride in providing a fast and smooth onboarding experience for our users.

All the Best,
Wallester Team

Rated 5 out of 5 stars

Excellent clinets support

Well designed interface, secure transactions by virtual cards, fast KYC proceeding - easy to start.

27 July 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Sergey!
Thank you for your positive feedback! Our virtual cards ensure secure transactions, and we're proud to offer a fast and efficient KYC process for a seamless onboarding experience.

All the Best,
Wallester Team

Rated 4 out of 5 stars

To be fair...

The Wallester service has its advantages and disadvantages. From the start I had a very rocky experience with the customer service. But after complaining to the supervisor, I started getting excellent service. The agents that I have right now are absolutely working in the most efficient way and addressing my concerns as if they really care. From the feature perspective, Wallester is still lacking. Some stuff that are advertised in the website are not readily available. Most of the customization I needed for my account had to be requested and not readily available. However now they have added the feature of 3DS verification via email which is absolutely fantastic. Some other features that could be useful such as single-use cards, and free multi-currency accounts are not available while other competitors offer these features. Overall, Wallester could definitely use some improvement and it's definitely on the right track. I can't stress enough on how satisfying it is to have a personal customer service agent that is in loop with all your activities and your needs. I hope that this platform steadily improves just the way it is doing right now and I hope that the customer service level does not diminish over time. I am a very harsh critic but overall I'm somewhat satisfied with using Wallester. :)

23 July 2023
Unprompted review
Wallester logo

Reply from Wallester

Dear Hojat,
Thank you for your valuable feedback! We acknowledge both the advantages and areas where we can improve. Rest assured, we are continuously striving to enhance our platform, and your suggestions will be taken into account.
Your satisfaction matters to us, and we're committed to providing a personal and top-notch customer service experience. Thank you for choosing Wallester! Your support fuels our progress.

All the Best,
Wallester Team

Rated 4 out of 5 stars

Near perfect!

Service is very good, very easy to use dashboard, very nice overall.

Only point to address is that you're not able to withdraw funds yourself, you have to do this through a form and then their administration will process it.

27 July 2023
Unprompted review
Wallester logo

Reply from Wallester

Hello Damian!
Thank you for your feedback! Great to hear you're enjoying our service and user-friendly dashboard. We appreciate your suggestion regarding the withdrawal process.

All the Best,
Wallester Team

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